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Clinical IT Trainer/PM

Location:
Atlanta, Georgia, United States
Posted:
April 26, 2019

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Resume:

MONICA WILLIAMS RN

ac871g@r.postjobfree.com

Advanced Clinical IT Consultant

SUMMARY

Registered Nurse & Senior application instructor/team lead with several years of experience in classroom & field training supporting mainly Epic & Cerner systems both inpatient and ambulatory settings. Also very knowledgeable of other EMR systems.

Specialties are in management &the delivery of lifecycle training services including classroom instruction, tutorial and special audience training, assistance with GO Live support & end users training materials development. Proved leadership and analytical approach; dynamic loyal and collaborative with a steadfast commitment to quality care and preventative care advocacy coupled with excellent communication and teaching skills. Acumen in providing primary clinical care in multiple healthcare arenas and disciplines utilizing over 10 years’ experience.

EPIC, CERNER, ALLSCRIPTS, ATHENA, MEDITECH

● ClinDoc – Credentialed EPIC, Stork- Credentialed EPIC

Powerchart- Credentialed Clinical Documentation Trainer

● Proficient in all nursing workflows within Epic & Cerner Millennium/iCentra Powerchart

● Super-User and Trainer

●Leadership & Management

● CPOE & Dragon MPE

● Validation Team & Regression Testing

● Medication Administration Expert

● Chart Abstraction Experience

Cerner Credentialed Trainer/ATE Support Centra Health: Lynchburg, VA DEPT: IT Sept '17- July ‘18

●Provided Pre-Go live classroom training for Powerchart to clinical staff

●Assisted providers, nurses, techs, therapist, onsite 1:1 or up to 1:30 in a classroom setting with clinical documentation within their clinical setting. Worked with clinical staff utilizing test patients listed on classroom information sheets utilizing different scenarios in the test environment in order to obtain the fundamentals needed at go live.

●Updated and created classroom material

●ATE support during go live.

Epic ATE Support:

Mayo Clinic: Tomah, Wisconsin DEPT: PT/OT Rehab Center. July '17- Aug ‘17

●Provided at the elbow support to PT/OT providers. Trouble shooting any issues that may have arose. Helping with documentation, creating smart text, utilizing the navigators and flow sheets.

Epic Credentialed Trainer/ATE Support Integris Hospital: Oklahoma City, OK DEPT: IT Feb '17- June '17

●Provided Pre-Go live classroom training for Clin-Doc Module

●Assisted nurses, techs, therapist, and other unlicensed personnel onsite with clinical documentation within all departments. Worked with clinical and nonclinical staff in utilizing test patients listed on tent cards working with different scenarios in the test environment

●ATE support during go live.

Access Hospital Dayton: Dayton, OH DEPT: Mental Health Role: Unit Charge Nurse

Overview: Oversaw both licensed and unlicensed personnel whose responsibilities were to care for patients with mental illness and or substance abuse. Completed patient assessments treatments, groups and administer medication in accordance with the established policies and procedures. Successfully facilitated a team focused on safety and security as it related to both patient and staff

Epic ATE Support: Rochester Regional Health: Rochester, NY DEPT: Ambulatory women's health

●Assisted end users with the implementation of Epic software in the ambulatory setting. Assisted both clinical staff as well as providers as support with documentation and trouble shooting issues.

Cerner ATE Support: Roper St. Francis Hospital: Charleston, SC: DEPT: Various Oct ‘16- Nov ‘16

●Assisted end users with the implementing of Cerner PathNet, SurgiNet Specifically anesthesia Demonstrated experience with device integration (CareAware) with SurgiNet Anesthesia Trained on the use and customizing of PowerPlans and PowerNotes

●Provided issue resolution, testing and supporting and served as a Unit Lead to manage issue reporting

Epic ATE Support: St. Lukes Medical System: Twin Falls, ID: DEPT: Labor & Delivery Sept ’16-Oct ‘16

●Assisted nurses onsite with clinical documentation in the Labor & Delivery department & Post-Post Partem Worked with clinical staff in utilizing test patients listed on tent cards

Cerner Credentialed Trainer/Team Lead Bon Secours Health, Baltimore, MD: DEPT: Various June ’16-Sept ‘16

●Trained end users pre & post mock go live on Clinical Documentation Powerchart and CPOE

●Established questions & answers sessions during training and met one on one for improvement development Lead a team of 20 ATE’s during go live and served as resolution source for outstanding issues within powerchart

●Met with department managers on support concerns and escalated request to project manager

Epic Support Consultant: Deaconess Hospital: Evansville, IN: DEPT: Emergency Department April ’16-May ‘16

●Assisted nursing staff with use and documenting of department flowsheets Supported both nurses and providers with the placing & signing of orders

●Created heat tickets for issues outside the scope of expertise and tracked them for team discussion/follow-up Trained nurses on using the hand-off activity in Epic and discontinued any outstanding orders

Implementation Team Lead: MD Anderson: Houston, TX: DEPT: Command Center Feb ’16-March ‘16

●Served as the Cerner Pathnet technical resource for all issues related to protocol & workflow analysis Met with clinical managers & providers daily for progress report, issue tracking & next step planning

●Assisted lab assistants in developing workflows and task lists within Power Chart Responsible for overseeing all Lab Departments

Cerner Trainer: MD Anderson: Houston, TX: DEPT: Clinical Powerchart Oct ’15-Dec ‘15

●SME in Cerner software. Designing workflow, Classroom training and implementing of the software for the End Users to classrooms of 30 or more in each setting.

●Trained nurses in postpartum departments on how to use the handoff report in the Summary activity Trained L&D nurses on new workflows associated with measuring quantitative blood loss

●Ensured appropriate access and training was provided for all nurses and managers

Epic Support Consultant: Deaconess Hospital: Evansville, IN: DEPT: Command Center ATE Aug ’15- Sept ‘15

●Assisted nursing staff with use and documenting of department flowsheets Supported both nurses and providers with the placing & signing of orders

●Telephone trouble shooting. Created heat tickets for issues outside the scope of expertise and tracked them for team discussion/follow-up

●Trained nurses on using the hand-off activity in Epic and discontinued any outstanding orders

Cerner ATE/Team Lead: St. Francis Hospital: Memphis, TN: DEPT: Various Departments June ’15-July ‘15

●Demonstrated extensive experience in public speaking, presentation and education

●Provided a variety of support (First Net, Power Chart, PathNet, Powernote, ED, CPOE, INET/IVIEW, eMAR Escalated issues to build team post report crosswalks

●Provided guidance and counseling to ATE’s in respect to their support role and department

Implementation Team Lead: McLaren Health Plan: Auburn Hills, MI: DEPT: Various Departments Feb ’15- Mar‘15

●Served as the Cerner L&D/Mom & Baby technical resource for all issues related to protocol & workflow analysis Met with clinical managers & providers daily for progress report, issue tracking & next step planning

●Assisted medical assistants in developing workflows and task lists within Power Chart Responsible for overseeing all Women’s Health Departments

●Planned and organized team huddles discussing updates and outstanding issues Reviewed and approved timecards and managed scheduling issues & concerns

●Developed a comprehensive spreadsheet evaluating individual performance based on feedbacks from client &

Additional experiences in application support are available per request; information reflects approximately 2 years of recent experience

Additional training

● Ambulatory

● Cadence/Prelude

● Radient

● Post-Partem

● Reg/Sched PSR

●Abstraction

● PathNet



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