Almost 20 years of dedicated services in Customer Oriented Industry. Focusing on Total Customer Satisfaction and Quality Deliverance of the services. I have been involved in training the Marketing staff and further had increasing management responsibilities in the center training operations, Franchise marketing, training & Franchisee Development operations for PAN India, achieving high level of productivity and efficiency through effective man management and leadership skills.
Clear Public speaking skills
Behavioral / cognitive skills development
04/2017 to 04/2019 Customer Service Manager
Cox and Kings – Ahmedabad, Gujarat, India.
End to end customer services to the clients on tour and before tours.
Effectively managed departmental expenses to stay within allocated budgets.
Improved service quality and increased sales by developing strong knowledge of company’s product and services
Directed team of 5 customer service professional assisting corporate customer and individual travelers face to face and on calls.
08/2015 to 02/2017 Career Counsellor ( Owner Franchise)
TNC Aviations – Ahmedabad, Gujarat, India
Administered and graded tests and quizzes promptly to provide quick feedback.
Integrated current job search knowledge and technologies into training and manuals.
Provided individualized counseling approaches based on socioeconomic status and cultural background.
Combined discipline plan with effective measure and lesson plans to increase concentration, participation and progress student accountability,
Identifying target audience through grass route level activities in school and universities.
Imparting the basic level English coaching to the students seeking admission in foreign colleges and flying school.
Handling inbound and outbound call for customer services.
09/2014 to 07/2015 Sr. Manager Sales
PEARL Academy – Jaipur, Rajasthan, India
Jaipur Campus sales and business development through Rajasthan, MP and Chattisgarh
Handling the team of 3 sales manager & 2 counselors.
Planning the activity calendars for the entire region.
Conducting various competitions in all the three states in different schools and colleges.
Handling the design consultant and their conducting application generating activities at their locations.
06/2013 to 09/2014 Regional Manager
TIME KIDS – Ahmedabad, Gujarat, India
Franchisee development and support for Gujarat
Handling all the responsibilities of COC
Conducted survey for Rajasthan, Uttar pradesh and kolkatta.
Training the business partners and their staff
Handling the local marketing activities.
Generating walkin's through different activities at COC for admissions.
04/2010 to 05/2013 Marketing Head
IDEA Institute of Management – Ahmedabad, Gujarat, India
Handling Rural Marketing for Gujarat state
Designing marketing plan for the rural market
Handling team size of 14 executives.
Team of 4 Counsellors.
Day to day operations of rural market in Gujarat
Handling retails sales for the student’s acquisition.
Developing new franchisee center in rural market of Gujarat
Handling total 4 departments marketing and development activities.
Planning, Budgeting & Designing the marketing and sales plans.
07/2007 to 03/2010 Regional Manager (West & South
Hughes Communication (I) Ltd – Ahmedabad, Gujarat, India
Franchisee operation and development in western & southern region.
Handling operations of 170 + franchisee center of HNGE and fusion division.
Handling the Corporate sales and acquisition of projects.
Team handling & team training. Target setting and distribution of work among the TM's
Marketing plan and execution.
Identifying cities and towns to setup new franchisee centers.
Institutional sales and marketing.
Handling a team size of 4 Territory managers.
03/2004 to 05/2007
Manipal Universal Learning Pvt. Ltd (Sikkim Manipal University) – Ahmedabad, Gujarat, India
Franchisee support and development in the western region.
Marketing of various courses through different media
Handling entire west operations of university (including conducting of exams)
Handling 100 plus franchisee study center of the university
Including IT & management, Allied health sciences and Hospitality management.
Organizing seminars, road shows, events and other direct marketing activity.
Supporting centers for recruitment of their staff through interviews.
Handling corporate presentation and corporate marketing.
Corporate selling and managing key accounts for the degree level programs.
Handling the Learning (accelerated products) service of the company in the region.
Handled team size over 60 people.
Franchisee development across western region.
06/2000 to 02/2004 Area Manager
karROX Technologies Limited – Ahmedabad, Gujarat, India
Center operations of software education division in Gujarat, Rajas than, Delhi, Punjab, Himachal Pradesh & MP.
Involved in managing the operations, which includes resource management, recruitment analysis, guiding the franchisee in their promotional and operational activities.
Business projections & Sales Monitoring at the centers.
Handling the sales and marketing team of 32 subordinates from all the three states.
Providing support for the smooth operation of the center.
Organizing Train the trainers programs.
Ensuring Quality services through Feedback Mechanism.
Tracing the corporate market for trainings.
Placement of students in various corporate houses through seminars and interviews.
Manpower Resourcing and team motivation.
Designing the materials for the local promotion materials.
Have arranged many technical seminars for the franchises across Gujarat and north India.
Have handled the franchisee development campaign for the company in North, western and central part of India.
05/19996 to 06/2000 Associate Business Executive
NIIT Limited (Master Franchise - ACE)- Ahmedabad, Gujarat, India
Handlings walk- ins at the center.
Converting inquiries into registration
Marketing the courses of the center.
Looking after monthly accounts and audits.
Looking for student's placements in different companies through consultants.
Taking care of fees collection.
General administration of the center.
Training new counselors and executives.
Selecting good students for lab assistance job.
Managed the center for more than 10 months without a center head with good profits.
Interacting with other centers for the transfer of students, fees, courseware etc.
1996 Bachelor of Commerce : Accounts and statistics
Gujarat University – Ahmedabad, Gujarat.
1997 Advance Diploma : PC applications
National Institute of Information and Technologies
ACTIVITIES AND HONORS
Achieved the target of 200 admission to the full time MBA program at IDEA institute and 960 in the distance mode.
Consecutive for the last three sessions Feb'04, Aug'04 & Feb'06.
Achieved 100% plus of the assigned targets at MUL.
Have signed 7 new franchisee centers in 3 days at MUL.
Was awarded 'Best Employee' of karROX Technologies Ltd. For the year 2001 – 2002.
Have conducted a specially designed scholarship and have got more than 5000 people coming for the entrance exams and have converted 203 students for different course at karROX Navsari center
Being the center co-coordinator received award for the best performing center for two years at NIIT.
Holding a record at NIIT Ahmedabad for the highest conversion ratio of 79% out of 100 inquiries attended
Have participated in the training organized by NIIT limited for:
Also have participated in various soft skills trainings at karROX Technologies Ltd.
Participated in a Training program conducted by Accord Consultants (Bangalore) at Mumbai. Topic: Man management and selling skills.(MUL)
Participated in a training program conducted by Accord Consultants at Bangalore. Topic: Now or Never (how to retain customer or satisfy your customers). Customer is the key. (MUL)
Have participated in the Customer satisfaction training organized by Hughes Communication India Ltd at Gurgaon.
Have participated in organizational behavior workshop organized by Hughes communication India Ltd at Gurgaon
Have participated in Goal Setting and approaching the set goals workshop organized by Hughes communication India Ltd at Kanathal (uttranchal)