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Customer Service Engineer

Anaheim, California, 92806, United States
April 26, 2019

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Ahmad Daoud

Phone: +1-714-***-****


Address: **** * ******* *** **** 635, Anaheim, CA, 92806


RF Design Engineer

Desktop reviews and filed walks

E911 and functionality Field Test

Team Lead and Management

Staff Training and Development

Customer Service, Quality of service, Satisfaction and End-User support

Network and Server Administration (Switches & Firewalls )

Customer Service, Quality of service, Satisfaction and End-User support

Professional Experience:

Jun/2018: Office Manager at Lil Teeth Clinic (Los Angeles-CA)


Responsible for all of the administrative duties in a dental office

coordinate marketing, budget office expenses

Maintain the dental clinic’s cash control, staff schedules, general ledger and billing system.

Coordinate the day-to-day execution of office practices that increase productivity and efficiency.

Hire, supervise and train new office employees.

Deal with Insurance company.

Sep/2012 – Dec/2015: Support Technician at Almanar Academic School(Amman-Jordan). .


Troubleshoot, repair, install and maintain PC related hardware on network.

troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers and telephones.

Troubleshoot and configure issues related to Switches, Routers, Firewalls, Access Points, IP Cameras, Sound Systems and all network related issues.

Nov/2011–April/2012: Trainer RF Engineer ZAIN Telecom(Amman-Jordan)


Assist in identifying specialist tools, equipment and solutions for radio network coverage enhancements.

Assist in ensuring that the RF component of network coverage matches Zain network coverage requirements.

Perform any other duties assigned by the Radio Planning Manager Interfacing with Internal and External Teams.

Prepare and submit periodic coverage map and reports.


Jan. 2016 – April. 2018: Master of Business administration (MBA)

Southern States University, Newport Beach-California.

sept. 2006 – Sept. 2011: Bachelor’s degree in Electrical and Electronics Engineering (Minor Telecommunication).

Modern Science and Arts University, Cairo-Egypt.

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