L U C I A N A S O P H I A V E N N I N G
***Colorado Blvd #426 Denver, Colorado 80206
P R O F I L E :
Multilingual individual with an extensive background in the wine industry and senior management. Impeccable references and a solid track record of success in sales, management, and marketing. Exceptionally well organized while demonstrating self-motivation, creativity, and the initiative to achieve both personal and corporate goals.
E X P E R I E N C E :
05/2018-Present Denver Country Club Denver, CO Main Dining Room Manager
Responsible for a team of 20 employees.
Reporting, scheduling and daily operations of the Country Club.
Catering to the membership, and accommodating their needs.
Providing and exceeding the ultimate service, and excellence.
Hiring and traing the main dining room team.
06/2015-05/2018 Nordstrom, Cherry Creek Denver, CO Sales/Customer Relations
100% face-to-face sales of women’s shoes.
Built a personal book of clients and established return business.
Required to meet sales goals and SPH on a daily, monthly and quarterly period.
Provided and exceeded customer satisfaction, that is demanded of the brand.
Promoted to Customer Relations.
12/2015-08/2016 Comcast Universal Centennial, CO Business Sales
SMB sales (Outbound).
Consistently exceeded monthly sales quotas.
Surpassed minimum requirement of one-hundred outbound daily phone calls.
Experienced highest referral rate amongst peers.
01/2015- 11/2015 Go Solar, Inc. Centennial, CO
Implemented business development strategies.
Developed customer retention program.
Served as executive assistant to sales director.
11/2012- 01/2015 Punch Bowl Social Denver, CO Corporate Trainer/Banquet Manger
Responsible for all training of new hires.
Successfully launched Portland, Oregon start-up team and other locations to follow.
Part of the Banquet and Private Events team, that accommodates VIP’s.
Ensure that guests have the most positive experience during their visit.
09/2008- 11/2012 Parker Landing Parker, CO Director of Marketing
Maintained enrollment at 96% over the past 3 years.
Responsible for all advertising and marketing for 2 locations.
Planned events on and off site to maintain retention.
Established a close rapport with surrounding Chamber of Commerce.
04/2007-09/2008 Massage Envy Denver, CO
Managed 47 therapists at the third-best preforming clinic in the country.
Provided the ultimate experience to our clients in the Cherry Creek and
Highlands Ranch clinics.
Job duties also included scheduling, sales, administrative duties and inventory.
Orchestrated scheduling of therapists and ensuring we were operating at
04/2006-11/2007 Highlands Wine Sellers Highlands Ranch, CO
Wine Buyer/Wine Consultant
Purchasing of wine and managed inventory.
Implemented and conducted in store and private wine tastings.
Launched and secured wine education program.
Consulted and hand sold fine wines and champagnes sales floor.
11/2003-06/2005 The Hanover Company Denver, CO
Managed 288-unit luxury Cherry Creek boutique high-rise lease-up.
Increased occupancy by 50% over a 6-month period.
Recognized as the highest growing occupancy company wide.
Reduced & maintained delinquents at 2% from 20%.
04/2000- 11/2003 AIMCO Management Denver, CO Property Manager
Managed 300-unit luxury downtown high-rise, holding a 97% occupancy.
Organized resident soiree and oversaw all marketing.
Increased EGI by 15% within the first quarter.
Oversaw and maintained occupancy of 10 commercial retail spaces.
E D U C A T I O N :
Bachelor of Arts Major in Languages
Fluent English, Spanish, Italian, French.
Minor Concentration in Business Marketing