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Customer Service Front Desk

Mount Vernon, New York, United States
April 23, 2019

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Patricia Moody

**C Ehrbar Avenue

Mount Vernon, NY 10552

(C) 718-***-****

(H) 914-***-****


•Highly skilled in greeting guests professionally

•Well versed in managing multiple line phone system and handling multiple incoming calls

•Committed to provide exceptional customer service to clients and coworkers

•Excellent knowledge of administrative and clerical procedures


Rehabilitation Equipment, Bronx, NY November 1995 – Present


•Answer, screen and direct inbound phone calls

•Receive and assist clients and escort them to correct destinations; offices, rooms or meeting rooms

•Perform general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing

•Take verbal and written messages and transmitted them to exact person/destination.

•Receive and sorted email and electronic deliveries

•Maintain meeting diary – manually or electronically, as required

•Accept letters and packages delivered to the front desk and distributed to appropriate staff

•Handle general requests for information and data

•Interact well with the public

•Handle delicate situations, such as – customer requests, special needs and complaints.

•Perform basic customer service functions

•Coordinate maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures

•Maintain a neat, tidy and pleasant appearance of the reception area

Ledamor-UMAR, NY, NY May 1989 – December 1994


•Answered and screen incoming calls

•Handled and redirect customer queries

•Took and distributed messages

•Managed all visitors

•Organized incoming and outgoing mail

•Coordinated meetings and appointments

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