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Customer Service Assistant

Location:
Windsor, Ontario, Canada
Posted:
April 23, 2019

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Resume:

TRAMAINE LYNN WHITED

Phone: 519-***-****/ E-mail: ac86tg@r.postjobfree.com

*** ******* ***** ***********, ** N9V3K4

PROFESSIONAL SUMMARY

High performing professional with experience delivering exceptional administrative, investigative collections and customer care service

Able to handle confidential and sensitive information

Proactive and reliable, with a meticulously detail-oriented nature that can multi-task

Proficient in Accounting Level 1, Microsoft Office Suite of Products (Word Level I, 2 & 3, Excel Level 1 & 2 and Outlook)

HIGHLIGHTS

Employee training

Accounting Level 1 (FA1)

Records Management

Analytical problem solving

Bookkeeping

Data Entry

Situational judgment

Conflict resolution

Diversity and Inclusion training

EMPLOYMENT HISTORY

CANADA REVENUE AGENCY, London-Windsor TSO May 2016 – June 2018 (contract)

Collection Contact Officer and Technical Advisor

Organized and prioritized technical data and a large inventory of cases ($2500 - $250K) in Accounts Receivable National Inventory for Canada with strict timelines

Performed property/vehicle searches across Canada using various search engines including CPIC

Investigated and located tax debtors to establish contact for collection of outstanding arrears

Analyzed financial statements and reports to determine trends and variances for repayment

Enforced compliance with respect to filing and collection requirements; under various acts and regulations

Knowledgeable at working with relevant federal/provincial legislation, regulations and judiciary systems (eg. PIDEDA, Requirements to Pay, Liens, Certificates)

Communicated with excellent verbal and written skills when receiving/returning calls and emails

Remained up-to-date with current municipal, provincial and federal circulars including issues and mandates

Entered payroll and created 6 weeks of rotating schedule using Oracle and Phoenix Systems

Developed long and short term payment arrangements of outstanding debts from individual and corporate taxes, Payroll (CPP/EI), Goods and Services Taxes and Harmonized Sales Taxes owed to the Govt of Canada

Prepared and issued legal documents with ability to enforce action in accordance with Agency policies and procedures

TDCANADA TRUST, Windsor, ON April 2004 – May 2016

Administrator/Customer Service Representative/Customer Relations Coordinator

Managed multi-line phones, faxes, photocopying, filing, greeted customers, schedule appointments and meetings

Processed credit and fraud investigations, wire payments, bank drafts, foreign exchange rates and quotes

Assembled/unloaded all internal/external mail for Retail, Commercial and Private banking including FedEx and UPS

Handled safe and secure opening/closing procedures as a branch combination holder

Performed Supervisory skills and due diligence of large transactions for Customer Service Representatives

Trained all new Customer Service Representatives and Secure Room Operators

Batched and processed tax payments, bill payments and cheques on time daily

Ordered, shipped and received cash/coin, foreign currency and precious metals in large dollar amount

Projected the cash flow of daily, weekly and holiday interruptions for the purpose of inventory

Organized and maintained the budget for monthly staff outings as the branch Social Committee Leader

Planned huddles for campaign strategies for Legendary Experience Index, RSPs and Children’s Miracle Network

TRAMAINE LYNN WHITED Resume – Page 2

EMPLOYMENT HISTORY (cont’d)

ANDERSON FUNERAL HOME AND CREMATION CENTRE, Windsor, ON October 1996 - July 2004

Assistant Office Administrator and Assistant Funeral Director

Actively participated in all aspects of funeral services, removals, and preparations

Warmly greeted all families and visitors and directed them to appropriate showrooms

Corresponded and acted as point of contact with municipal/federal officials, Clergy, Physicians and news media

Managed multi-line phones, answering service, booked appointments, meetings and scheduled company vehicle maintenance

Prepared, processed and registered documentation, bill payments

Maintained filing of invoices, banking statements, prepaid and current arrangements

Ordered office supplies and organized inventor

EDUCATION, TRAINING & VOLUNTEER SERVICE

2018 - 2019 Volunteer at Herman Academy Secondary School

2018 Canada Revenue Agency

Windsor, ON

Obtained Accounting Level 1 (FA1)

2013 – 2015 Canadian Securities Institute

Online/Toronto, ON

Finance and Investment – financial reporting, financial statement preparation, accounting, account trend analysis, projections and variance reporting

1999 – 2002 St. Clair College of Applied Arts and Technology

Windsor, ON

Mechanical Engineering Technology – Measurement and Instrument, Statics, Dynamics, Machining and Welding, Designing Mechanical Equipment using AutoCAD

1998 – 1999 Academy of Learning

Windsor/Toronto, ON

Micro Computer Software Support Technology – MS Word 1, 2 & 3, Excel 1 & 2, PowerPoint, Lotus Notes, Accounting, Bookkeeping

1991 – 1996 W.F. Herman Secondary School

Windsor, ON

Ontario Secondary School Diploma

REFERENCES

Available on Request



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