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Customer Service Human Resource

Location:
Woodbridge, Ontario, Canada
Posted:
April 23, 2019

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Resume:

Amanda De Francesca

** ******** **** **********, ******* L4H 1B9 647-***-**** ac86tb@r.postjobfree.com

Skills & Qualifications

Current Human Resource Post Grad student, member of the HRPA and working towards the CHRP.

Experience with Microsoft Excel, Word, PowerPoint, Office and Outlook developed through 5 years of business related education

Over 5 years of customer service experience gained working in a fast paced retail environment

Excellent communication skills developed through working with customer inquiries over all forms of communication

Strong organizational skills with the ability to multi-task effectively in a business environment

Self motivated and independent with the ability to carry out assignments without direction

Team player with the ability to work well with others and coordinate effectively

Education

Graduate Certificate, Human Resource Management

George Brown College, Toronto, ON September 2018 – August 2019

GPA for fall semester of 3.68

Participated and prepared a mock panel interview with appropriate simulation and behavioural questions.

Bachelor of Commerce, Business Management

Ryerson University, Toronto, ON September 2014 – June 2018

Human Resource major with a minor in Marketing

Prepared job descriptions and job specifications as well as resume criteria with appropriate rating scales

Conducted a training session for fellow classmates on public speaking

Work Experience

Cashier/Customer Service, Sweet Boutique

Woodbridge, Ontario August 2017- Present

Greet and serve customers after entering the store enhancing their shopping experience

Opened and/or closed the business when the owner is absent

Handle incoming and outgoing calls with customers

Schedule products to go out for delivery with delivery service

Receive and document cake or pastry orders as per customers specific needs for their future events

Clerk, Fortinos,

Woodbridge, Ontario August 2013 – August 2017

Serve and assist customers in their purchasing decision by answering questions and giving recommendations leading to repeat customers

Answer customer inquires and issues either in person or on the phone

Stock and maintain display cases that are visually appealing to attract consumer’s attention.



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