Human Resource

FJ

SKILLS

**+yrs in Customer Svc

Exceed sales goals

Proficient in Microsoft Office

Protect private information

FELACIA JOHNSON

** *** **., **** ******, NJ 07052

973-***-****

**************@*****.***

BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION, HUMAN RESOURCE

EXPERIENCE

COMMUNICATIONS SPEACIALIST • COMCAST • 7/2002-PRESENT

Successfully complete monthly quota.

Provide excellent service to internal and external customers.

CUSTOMER SERVICE REP • MERCK-MEDCO • 4/2001 – 4/2002

Assist customers with orders & escalation.

Successfully complete all target goals.

SALES MERCHANDISE • JC PENNEY • 8/1999 – 12/2000

Responsible for weekly sales goals & layout.

Assist customers with sales.

EDUCATION

BACHELOR OF SCIENCE• AUGUST 2017 • DEVRY UNIVERSITY

Bachelor of Science in Business Administration, Human Resource

Compensation & Benefits

Training & Development

Employment Law & Strategic Staffing

Human Resource Info Systems

CERTIFICATION • DECEMBER 2017 • WEST ESSEX COUNTY COLLEGE

Microsoft Office 2016

1. PowerPoint

2. Excel

3. Word

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