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Technical Writer and Manager

Spring, Texas, United States
April 23, 2019

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William B. Gray Jr.

***** ***** ***** *****

Tomball, TX 77377



- Successful in learning and then communicating new systems and processes

- Excellent writing, communication, and presentation skills with an eye for detail

- US Veteran with electronic, hydraulic, and ISD experience

- Proficient with MS Office, Adobe CS Suite, Visio, SharePoint, XML, and other software tools

- Current passport, willing to travel; hold an inactive TS/SCI Security Clearance


2018 – Present Technical Document Writer – Rowan Companies Houston, TX

- Ensured 1,195 Technical Advisory Letters (TALs) were accessible with consistent searchable metadata; created “single voice” by drafting most and editing all TALs

- Decreased average open tickets from 160 to 25; provided clear, actionable instructions for rigs

- Scrubbed library of excess documents (6,000+ down to 410) while standardizing format

2016 – 2017 Instructional Design Specialist – Motiva Houston, TX

- Applied Instruction Systems Design strategy to design, develop, deliver, and evaluate training for RightAngle software implementation for Downstream Crude Oil Trading.

2015 – 2018 Sr. Technical Writer – Zaetric Inc. Conroe, TX

- Created and updated several Rotating Control Device (RCD) models’ operations procedures, maintenance, shop manuals, and work cards for major oil & gas customer

2014 – 2015 Sr. Technical Writer – GE Oil & Gas Houston, TX

- Reduced overdue Pressure Control procedures from 48% in the previous 7 months to 7% in the subsequent 4 months while tripling the output (from 12 procedures a month to 36)

- Wrote Power-to-Lift (P2L) manual draft for equipment new to Artificial Lift in less than a month, helping to garner a maintenance tender

- Delivered more manuals in the 1Q2014 than in all of 2013, increasing production by 150%; reduced BOP stack backlog manuals (the most technically difficult) by 75% and the number of software user manuals (the most complicated) by 50%

2004 – 2013 Technical Writer - Schlumberger Sugar Land, TX

- Modularized data to make updating several manuals at the same time possible, saving repetitious man-hours; used SharePoint to distribute manuals to specific audiences

- Generated updated appendices in 2 weeks without errors; similar updates took a preferred vendor three months to complete

- Drafted a full maintenance manual with service drawings for a complex tool while still in prototype, shortening the design phase and time to production model

- Writer and trainer for Hydril during 6-month project covering subsea pressure control systems; created and taught class showing similarities of electronic and mechanical components

1999 – 2003 Training Manager - USAF Beale AFB, CA

- Developed training plans and materials for eleven work centers (including electronic and HVAC shops); developed work card instructions that included digital image capture and editing

- Created intranet training site managing 11 shops, five maintenance subject matter experts, and two IT resources; site provided secure access to records, forms, and self-produced Computer-Based Training modules; eliminated $100K+ in training costs its first year

1998 – 1999 Avionics Shop Supervisor – USAF Kunsan AB, S. Korea

- Led PACAF in sortie rates for AN/ALQ-184 ECM pods

- Achieved and maintained a 0.3% error for CAMS reporting – below 3.0% PACAF standard

1997 - 1998 Technical Writer / Technician - USAF Edwards AFB, CA

- Team lead for documentation, circuit card test plans, and unit interconnect as part of 5-person team that designed, built, tested, and fielded special USAF test pod used in missile avoidance training; created intranet site to improve communication flow

- Interviewed subject matter experts and conducted software and hardware testing to write operations and maintenance manuals, work cards and task training guides

1996 - 1997 Marketing Communications – USAF Edwards AFB, CA

- Improved the marketing communications for USAF Electronic Warfare Test Directorate; translating complex aerospace test capabilities into sound bites for clients and the public

- Delivered web pages, brochures, news releases, print ads, and tradeshow booths with the marketing manager; generated $200K on success of one project in first month

- Site lead at Benefield Anechoic Facility for Touchstone Pictures’ “Armageddon”; coordinated 200+ cast and crew activities, and several USAF agency team leads; project arrived five days behind schedule and left five days ahead of schedule

1992 – 1996 Manuals Manager / Writer – USAF Edwards AFB, CA

- Co-lead to design, write, and manage conversion of COTS telemetry manuals into a standardized publication set; completed $1.3M upgrade contract for $410K

- Developed the electronic warfare, avionics, COMM/NAV, weapons, and flight crew technical manuals for the AC-130U Gunship with client manager and SMEs; reviewed, validated and verified technical data and manuals for accuracy, program specifications, contract requirements, and government standards


AS degree in Avionics Systems Technology from the Community College of the Air Force


2004 - 2016 Foundry (past president) and GE Speaks Toastmasters (co-founder)

2001 - 2003 Beale Toastmasters & Speakers Bureau; Founder and past President

2000 - 2003 USAF CPR / First Aid Instructor

2000 Sensor Olympics Gold Winner - best in USAF career field

1996 - 1998 Electronic Technicians Association, California State Representative

1994 - 1998 Edwards Software Users Group; President / Editor-in-Chief / Webmaster

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