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Administrative Assistant Customer Service

Atlanta, Georgia, United States
April 23, 2019

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*** ****** ***** ***.

Avondale Estates, GA *****


Olaide z. Agbaosi


Administrative assistant with over 8 years of combined experience as a business professional in diverse environments providing support to senior executives. Proactive with excellent time management & people skills. Strong computer knowledge ranging from Microsoft office suite to working on other quick books and data analytics. Detail oriented and customer focused, always cultivating feasible ideas that improve work place efficiency. Able to strengthen relationships with both customers and colleagues, build consensus and elicit clear and viable decisions amongst clients to all level of stakeholder.


Administrative Assistant 07/18-Present

KDM POP Solutions, Norcross, GA

Perform all administrative functions from filing, to handling & screening multiple telephone calls to be transferred to appropriate departments.

Creating complex reports routinely, and auditing.

Processing purchase orders, assessing and updating all receiving documents. Customer billing and invoice creation, account payable and account receivable.

Retrieving and updating database information carefully and efficiently.

Welcoming visitors and performing all front office duties.

Schedule all medical appointments and meeting for all employees.

Created power point presentations and accounted for documentation of minutes of the meeting.

Perform all other clerical duties; data entry, photocopying, faxing, scanning, printing, etc.

Handling all plant mails, emails and faxes with total discretion and professionalism.

Working with project managers on updates on the Enterprise software and creating new job entries.

Manage all travel, hotel and transportation bookings for all employees and guests in and out of state.

Jr Business Analyst 04/17- 05/18

Raeth Data Solutions, Snellville, GA

Implemented a forecasting model used as a management-planning tool across the business areas to foresee capacity in order to reallocate resource as needed.

Maintain the forecasting models for senior leadership on monthly recurring basis and provide trending status reports

Plan, coordinate, develop and support processes including architecting structure, building process, documentation, and long-term preparedness

Analyzes sales and traffics coming to dealership

Served as a customer liaison to improve operational and customer experience using data and survey

Communicate issues, risks, and concerns proactively to management and team

Provide regular project updates to Information Analysts and management as needed

Summarize data by applying metrics and measure for reporting purpose in reporting tool for staffing, revenue, and survey for employees

Customer Service Representative 01/14-02/17


Process all customer orders and request via phone, fax and emails.

Perform data entry and updates in the CRM system.

Maintained awareness of all promotions and advertisements.

Exhibited solid product knowledge to competently provide customers with up to date information about products, and suggestions for usage.

Responsible for all inbound and outbound calls in a high call volume environment.

Ensured the highest level of customer support and used persuasive skills in conducting customer complaint and enquiries to tailor feasible advices and recommendations.

Coordinated invoice creation and payment past due date.

Customer Service Representative 08/12-12/14

British Heart Foundation Peterborough UK

Trained new associates how to improve productivity on sales and customers experience.

Facilitated financial and accounting operations by managing accounts payable, accounts receivable.

Implemented various promotional strategies to improve sales and company growth.

Report and closed register to management and remit cash to vendors and deposit to bank.

Performed monthly sales revenues and inventory report.

Customer relationship specialist on the shop floor and backroom, coordinating other staffs and business processes.


Editing &Proof Reading

Proficient in Quick books

Extensive knowledge of MS Office suite: Word, Excel, Outlook, Advanced excel (Pivot tables, V-look up), Power point creation and Visio.

Jira, SQL savvy, SAP trained.

Working knowledge of Oracle.

Database management

Conversant with various software applications.


Anglia Ruskin University, United Kingdom

Master of Business Administration; 2017

Lead City University, Nigeria

Bachelor of Science in Computer Technology; 2012


Healthcare Information Technology

MS Office Suite

SQL Database

Oracle Database

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