Administrative Assistant Customer Service

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

HOBBIES

RYANN AKEN

**** ****** *****, *********, **, 37918 H: 865-***-**** *********@*****.*** Committed and motivated Administrative Assistant with exceptional customer service skills. Strong work ethic, professional demeanor and great initiative. Knowledgeable and professional assitant skilled in administrative support and customer service. Bringing 22 years' experience managing fast-paced, front desk operations. Enthusiastic Customer Service with in-depth knowledge of sales, account management and training. Able to provide superior customer service. Reliable and passionate about helping customers and creating satisfying shopping experiences. Accounting support

Staff motivation

Invoice organization

Credit checks

Data entry

Routing packages

Administrative operations

Appointment scheduling

Database entry

Microsoft Office

High-energy attitude

Inbound and outbound calling

Cheerful and energetic

Courteous demeanor

Dependable and reliable

Customer- and service-oriented

Outgoing and enthusiastic

05/1996 to 01/2019 Administrative Assistant / Inside Sales Superior Drainage Products, Inc. - Knoxville, TN

Dispatched drivers to meet daily delivery needs for company customers. Answered numerous inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments. Greeted customers to help facilitate material products to determine material needs, and accurately input orders into electronic systems. Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.

Evaluated material benefits for each caller to determine service needs and address concerns.

Informed customers on billing procedures, processed payments and provided assistance to set up payment options.

The University of Tennessee - Knoxville - Knoxville, TN Some College

I enjoy working out, watching football, hanging out with my family, friends, and my two sweet dogs!

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