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Employee Relations Manager

Missouri City, Texas, United States
April 23, 2019

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Signature Strengths

Federal/State & Employment Law

Global & Multi-state HR leadership

Employee & Labor Relations Management

Talent Management

Change Management & Org Restructure

Performance Management

Immigration and Mobility Management

Compensation Administration and Advisement

Benefits Administration

Project/Startup Management

Budget Management

Contract Management

Dawn Augustine, MBA

10915 Redstone CT Missouri City, TX 77459 Mobile: 713-***-****

Human Resources Manager with strong practical understanding of business needs and the practice of multiple human resources disciplines within the Oil and Gas, Manufacturing, Logistics, and Transportation industries. Offering an array of experience in championing HR initiatives, resolving human capital issues, and directing tasks that improve efficiency for small companies, startup operations, and major critical projects. Highly effective at incorporating strategic leadership skills to achieve business objectives for multi-state and international operations.

Adept at implementing proactive plans, executing cost containment policies, and reporting on HR metrics and KPIs.

Concrete evaluation and execution of HR strategy for business processes improvement.

Strong advisory and strategic partnering capabilities, management coaching, consultative relationship building, and interdepartmental coordination.

Solid capability and proven success to navigate complex and often ambiguous situations as well as multi- task in a fast-paced, dynamic environment while meeting budgets and deadlines. EXPERIENCE

HR Consultant 11/2017 – 12/2018

Assisted two small business clients in developing and integrating company policies and procedures to ensure compliance with applicable state and federal laws. Researched, selected, implemented, and trained managers on suitable HR technology for recruitment, benefits, and payroll processes that helped the companies optimize daily operations.

RYDER LOGISTICS SYSTEMS, INC., Georgetown, KY 12/2016 – 10/2017 Field HR Manager - Toyota Motor Manufacturing & Tesla, Inc. Transportation and logistics company within the aerospace, industrial, and motor vehicular manufacturing industries with over 1,400 drivers and 200+ management and support staff in 35 domiciles across 8 states including California and internationally throughout Mexico and Canada for two major motor manufacturing clients.

Managed the daily tasks of 10 HR Specialists, HR Generalists, and payroll and administrative staff to ensure successful delivery of HR and payroll support.

Managed the payroll, relocation and sign on bonus processes for both client accounts to ensure accuracy in time keeping, accounting and recording.

Provided high-level, comprehensive HR business partner support and HR management in a fast-paced, dynamic environment.

Conducted accurate workplace investigations via SAP for timely dispute resolution and pursuant to Ryder’s workplace investigations process and policy.

Guided line and executive management on the use of SAP SucessFactors to complete performance management tasks. Provided confidential issue resolution in areas of discipline and employee-related issues.

Responsible for the Leadership Development Program (LDP) for rotational recent college graduates across the team.

Oversaw the timely processing of H1-B and facilitating with legal and immigration the transfer from OPT to H1B Visa status for employees classified as such.

Established, managed, and led the Human Resources function and payroll process across the new TESLA startup/project.

Coordinated and sustained a robust on-boarding program and experience for new hires on the TESLA startup in California, Arizona, Texas, Canada, and Mexico.

Collaborated with managers on union accounts to recommend labor relations practices necessary to establishing a positive employee-employer relationship. ATWOOD OCEANICS, Houston, TX 2013 – 2016

HR & Administrative Services Manager 09/2013 – 04/2016 Offshore drilling company with over 1,800 employees located globally and operations across Asia, Europe, Africa, Australia, and the Gulf of Mexico. Also functioned in the extended role of supervising the Administrative Services department’s daily operations across all domestic and international locations. Delegated responsibilities to 10 direct reports for facilities management, building security, parking, mailroom, courier, human resources, expatriate, and reception services.

Managed HR functional areas including employee relations; training and development; performance management; travel and mobility; compensation; immigration

(visa processing); expatriation; workers’ compensation; relocation and sign-on bonus processes. Utilized SAP SucessFactors for compensation, recruitment and performance management.

Managed the HR file room and I-9 processes to ensure compliance and mitigate regulatory concerns.

Provided guidance and assistance related to the posting of Expatriate staff in foreign locations including but not limited to Asia, Italy, Australia, Africa, and the Middle East.

Worked with US based and host country legal advisers to prepare employee agreements and corresponding local employee handbooks.

Prepared conditions agreements, renewals and amendments, coordinated on-boarding and orientation; as well as end-of-assignment (repatriation) process.

Managed and executed employee relations matters, including investigations, dispute resolution and providing coaching to employees and managers.

Managed the global travel, mobility and immigration processes and counseled administrators on immigration and travel best practice, guidelines, and requirements for various types of immigration filings to Australia, America, and countries in Asia, Central and West Africa, and Europe. Facilities Management

Managed a $23M annual budget to ensure property-related expenses remained within budget and reporting on expenditure and project spend.

Managed preventive maintenance of facility equipment including HVAC and office equipment to ensure compliance of same.

Scheduled and supervised facility modification projects; allocating office space; supervising renovations, office additions and personnel moves.

Negotiated leasing contracts and agreements for office and warehouse space, vehicle fleet, equipment rental, security and safety for client services worldwide.

Managed the Administrative Services department’s daily operation and delegated responsibilities to 10 direct reports for property management, building security, parking, mailroom, courier, and reception services. Human Resources Manager 09/2013 - 01/2015

Managed the relocation process for repatriation and expatriation occurrences as well as tax administration activities for offshore personnel.

Managed change management process responsible for communicating policies, procedures, site closures, and organizational structure changes via SAP, intranet, notice boards announcements and through direct communication.

Managed termination/ separation (COBRA advisement) and advised and coached managers on HR procedures, laws, and organizational restructuring strategies.

Provided guidance in a business partner capacity to the operations department in major areas of tactical organizational departmental planning, HR best practices.

Teamed with employment and corporate attorneys regarding EEOC mediation and unemployment claims. Conducted investigations on shore-based operations, global office sites, and offshore vessels. Provided training to supervisory staff on maintenance of Federal and State Employment Law and Safety regulations (FLMA, EEO, OSHA, and HIPAA).

Dawn Augustine Mobile: 713-***-**** Page 2 PfP TECHNOLOGY, Houston, TX 2012 - 2013

HR Operations Manager

Oil field services manufacturing company operating 7 manufacturing plants, 5 warehousing facilities and a transportation network suppling guar gum to the hydraulic fracturing and oilfield completions industry across 4 states.

Built the human resources function and provided operational HR advisement to leaders on employee relations, compensation, recruitment, employee development, employee retention, performance, and change management issues, within employment law guidelines.

Supervised and developed 6 direct reports in support of 200+ fleet drivers, support staff, and warehouse employees in 5 warehouse facilities across 4 states.

Managed the payroll and benefits processes in collaboration with POE provider.

Supervised the tasks of 2 payroll clerks to ensure accurate time entries as well as precise and timely ADP payroll processing.

Guided managers on the performance management process and advised on the use of SAP SuccessFactors tool to successfully complete tasks.

Managed the administration of employee benefits to include: health and welfare, FSA, life, EAP, disability, Workers’ compensation, 401 and retirement plans.

Maintained compliance of Federal and State Employment Law and Safety regulations (FLMA, EEO, OSHA, and HIPAA).

Managed pre-employment, background screening, DOT and Non-DOT random drug and alcohol testing programs for FMCSA and CDLIS fleet employees within industry regulations and compliance.

Traveled monthly to all plant locations to ensure effective delivery of HR services.

Directed investigations of employee disputes, analyzed investigative and disciplinary data, and recommended resolutions. BP AMERICA, INC.,Houston, TX 2011 - 2012

HR Business Partner (Consultant)

Provided HR advisement and business partner support globally to HR Directors, HR VPs and leaders on planning and implementing a learning and development project for entire global BP HR function dubbed “The E&P eXcellence Programme.”

Managed project SharePoint site and oversaw content flow to main Portal sites. Developed an employee feedback survey to capture lessons learned and identify improvements for future program roll outs.

Teamed with HR Advisors in support of 2,300+ Gulf of Mexico employees on recruiting, offshore mobilization, benefits administration, offer management, reward changes, retention management, and organizational move issues.

Responsible for ensuring reconciliation time entries in time keeper with time sheet for accurate payroll processing.

Assisted with relocation coordination of new hires, employee issues and move facilitation for offshore expatriates and repatriates.

Provided counsel to managers on the use of SAP SuccessFactors to complete performance management tasks by promptly responding to and managing expectations. STAT MARINE LLC, Houston, TX 2006 - 2011

HR Operations Manager, 10/2008 - 01/2011

Subsea system design and offshore transport and installation consultant with 200+ marine, expatriate, and other personnel across all U.S., APAC, and EMEA locations.

Managed HR operations by providing HR Advisor support to senior management along with oversight of HR generalist-related activities.

Supervised and directing the tasks of 4 administrative, payroll, and human resources direct reports in the successful administration of hr services.

Prepared employment agreements, renewals and coordinated on-boarding and orientation as well as repatriation of offshore personnel.

Managed the recruitment process to include job description development, recruitment postings, interviewing, offers, and on boarding using Taleo to source contingent workforce and offshore talent for project crewing.

Managed global benefits programs, including international enrollment in Bupa (UK), terminations/separations (COBRA packets), monthly payroll deductions, and auditing and maintaining enrollment with POE vendors.

Managed payroll process to ensure accurate disbursements, wage garnishments, and payroll deductions.

Managed consultancy services invoicing, AP/AR process and data analysis for budgeting. Administered $10m+ commercial contracts and EPCI (Engineering, Procurement, Construction, and Installation) subcontracts to ensure compliance. Reviewed financial data and prepared monthly budgetary projections for AR, payroll, and profit targets. Tracked project costs, monitored budgeted Work Order amounts, and notified clients of renewal dates.

Maintained compliance of Federal and State Employment Law and Safety regulations (FLMA, EEO, OSHA, and HIPAA). HR Generalist, 10/2006 - 10/2008

Managed relocations and expatriate tax administration and repatriation activities and Safety/Survival training recertification for offshore personnel.

Managed recruiting, new-hire, on-boarding, I-9 (E-verify), filing process, timekeeping and bi-weekly payroll processes utilizing Paychex.

Administered company compensation and benefits plans to include: health and welfare, FSA, life insurance, FMLA, EAP, disability, 401 and retirement.

Designed the global immigration and mobility process. Facilitated the renewal and filing of work permits, STVs and H1-B visas.

Liaised with relocation vendors and immigration agents to coordinate travel, housing for assignments West Africa, Latin America, and Europe. EDUCATION, PROFESSIONAL DEVELOPMENT & AFFILIATIONS MBA, Marketing (Brand Management Certificate), UNIVERSITY OF HOUSTON BBA, Marketing & HR Management (Minor: English), BARUCH COLLEGE (CUNY) SHRM Learning System Course, UNIVERSITY OF HOUSTON Affiliations - Member, Society of Human Resources Management (SHRM) Member, Women’s Leadership Forum



ADP and Paychex Payroll Processing

SAP Time Keeper


TalentMap (Performance, Succession Planning, Learning) Recruiting: iCISMS, Taleo, Kronos, BrassRing, Skillsoft SAP SuccessFactors


Survey Administration and Analysis

Employee Handbook, Policy, and Procedure Development Job Description Development

BOSIET (Including HUET and EBS)

TWIC (Transportation Worker Identification Credential) Rig Pass

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