Customer Service Office

Kiera Larsen

P:587-***-**** ***********@*****.*** 8 Huntley close NE unit 6 Calgary, A.B T2K 4Z3

Education

Office Administration Diploma 2015 Discovery Community College, Nanaimo, BC

Accounting and Finance Certificate

Computerized Business Application Certificate

Skills

Ability to fluently use Microsoft Office software including, Word, Access, Excel, PowerPoint, Outlook and Publisher in addition to the internet and email

Ability to use Accounting and Finance software including Quick Books and Simply Accounting, with a full understanding of the Canadian Payroll and Employment Standards

Understanding of keeping accurate financial records, manual records of business transactions, and develop and present financial reports through the use of relevant software

Use teamwork skills to work closely with others on a project or group tasks

Trouble shooting computer and technical problems, knowledge of knowing when to ask for expert assistance

Provide excellent customer service and support

Continually using personal management skills in order to demonstrate a positive attitude, gain responsibility and work safely in the office environment

Experience

Ricky’s All Day Grill, Shift Supervisor [03/2017- 07/2017]

As a shift supervisor, I had the responsibility to manage the accounting logs and balance the finances for the waitress’s. This used problem solving skills and utilized post-secondary education.

I helped the restaurant run smoothly and efficiently while providing leadership in a team environment.

Quality Foods, Cashier [09/2012- 01/2016]

Continually providing exceptional customer service, by being friendly, knowledgeable and accommodating, while also maintaining a regular consistent attendance

Develop superior cash handling skills while maintaining a high-quality of work in a fast-paced environment

Properly resolve any problems brought forth by either customers and other employees

*References available upon request*

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