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IT Business Analyst

Columbus, Indiana, United States
April 22, 2019

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Anjana Pillai, PMP


Skilled IT Business Analyst with 10+ years of software development experience across a variety of platforms (Visual Studio, VB, SQL Server tools, SQL, Oracle, C++, Java, ASP, C, JAVA, HTML, XML, ASP, MS Access and Windows 2000, IBM Rational CLM tools) seeking an opportunity to leverage technology to improve and streamline operations.

•Design development and programming

•Requirements analysis and management

•Testing and Lead Code Reviews

•Thorough system validations.

•Experience in SQL Server, Oracle and database systems and Java

•Problem solving and Analytical Skills

•Excellent Communication Skills

•Leading development activities for new or changed business, operational, and support.

Professional Experience

Technical Business Analyst (IT) June 2018 - Present

Tata Consultancy Services

Client – Cummins Inc

•Created System models, specifications, diagrams, Prototypes and charts for the requirement documentation of a new phase of a project which deals with oil drain analyses tool.

•SME on Engineering IT applications including Government compliance projects. Point of contact for business stakeholders and offshore development team.

•Coordinating, Planning, Reporting and Managing change projects for Corporate Functions IT

•Involved in requirements gathering, planning and designing of data flow diagrams for a new project which is regarding a new tool for oil analysis.

•Analyzed business process and work flows for improvements.

•Worked closely with Application Developer and DBA to resolve issues regarding couple of applications.

•Facilitated delivery of technical and non-technical solutions to stakeholders.

•Created functional specifications including text, process flow, ER diagrams and other information needed to describe required system changes for development, QA and other units.

•Performed unit testing on technical code and assisted with system and UAT testing.

•Worked with business owners and IT support team to meet their business and technical need.

•Spearheaded and Lead code reviews, investigated technical issues and coordinated with development for resolution within the service levels.

•Collaborated with offshore development team and prepared documentation for new and changed business, operational, and support procedures.

•Participated in analysis and planning of development activities.

•Collaborated with development group and ensured Requirements are clearly understood prior to design and development effort.

•Used IBM Rational CLM tools for maintaining requirement documents and support work.

IT Systems Developer

SIHO Insurance Services Dec 2013 – Jan 2018

•Spearheaded multiple software development implementations through scoping requirements from relevant parties, design, development, and delivery to achieve optimized performance, cost, and improved operational efficiencies including a claim testing system and automating the electronic data interchange (EDI) using SQL Server and MS Access as tools

•Collaborated with various internal departments to provide training and gather insights into opportunities to automate; effective communicator with both technical & non-technical groups

•Created all needed written documents for new systems including design requirements, coding notes, end user manuals, policies and procedures in Microsoft Word

•Implemented a comprehensive project management plan to assist in the communication of project progress for all parties involved

Academic and Operations Head, Amity University Sept 2008 – March 2011

•Responsible for entire Administrative, Finance, Budget management, HR, conduct and discipline at the policy formulation and implementation levels

•Recruited new Lecturer’s, Students and Director.

•Recruited and Staffed employees for Marketing, Operations, Placements, and Academics.

•Ensured actionable strategies.

•Planned and organized Management Festival, Workshops, Guest Lectures and Seminars.

•Handled Administrative liaison with the University.

•Implemented and managed examination process.

•Manage direct report responsible for tracking and reporting Capital Expenditure.

•Revised policies and procedures.

•Managed corporate Relations for Placements and Summer Internships.

•Lectured in Management Information Systems, Business Communication and Information technology.

Academic Coordinator, ICFAI National College June 2007 – Sept 2008

Computer Science Faculty/Lecturer, Delhi Public School June 2003 – Sept 2006

Software Programmer

M / s M-Tech Solutions (Jabalpur India) April 2000~ Jan 2001

•Developed 2 large-scale applications (payroll, online quiz) using VB, Oracle, ASP, & MS Access


Defense Research Development Organization (Hyderabad, India) June 1999~Sept 1999

•Programmed an application for recruiting and promoting new employees using VB and Oracle. Developed requirements, designed, coded, debugged, and implemented the Program.


B.Sc.(Computer Science) Shri Satya Sai College; Bhopal, India 1997

M.Sc.(Computer Science) SATI Engineering College; Bhopal, India 2000

Diploma in Advanced Computing GIRC(C-DAC) Indore, India 2001

Certified Project Management Professional Project Management Institute, US 2013

Residence Status: Green card

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