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Manager Customer Service

New York City, New York, United States
April 22, 2019

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Vickianna Vásquez

*** ******** ******

Newark, New Jersey 07104


Vantage Specialty Chemicals (Contract) Warren, NJ July 2018 – April 2019

Purchasing Analyst/ Operational Officer

Prepare and issue purchase orders to internal and external suppliers using Epicor system.

Expedite and follow up on all open orders to ensure on-time deliveries.

Communicate changes in price to Sourcing Agent.

Help update raw materials pricing in the system.

Help resolve invoice issues related to pricing or product/quality discrepancies.

Take corrective action for non-conforming materials. Process returns to suppliers.

Work closely with Operations team to manage supplier related disruptions to timely receipt of goods.

Support sourcing efforts to identify reliable sources of supply and effectively procure materials.

Help identify cost saving projects and opportunities

B&G Foods, Inc. (Contract) Parsippany, NJ Feb. 2017 - July 2018

Inventory and Deployment Analyst

Effectively plan and manage all inventory path of the B&G brand to multiple local warehouse facilities, ensuring proper stock rotation and accuracy of all related system transactions.

Manage the inventory levels for applicable DC’s and Plant/warehouses to minimize out of stocks by using analysis of history/trends/forecast in shortage reports.

Execute all system transactions, including transfers, receiving’s, adjustments, conversions, while ensuring the accuracy of all inventory records

Conduct and reconcile cycle counts at 5 inventory warehouse’s to ensure stock rotation and inventory accuracy

Deploy direct orders with co-packers as well as generate orders and disturb to co-packers

Review and analyze quarterly inventories including reconciling and reporting.

Manage customer return process including product check in, document approval and routing, system processing and destination of product

Receive and submit direct orders into EPICOR and submitting for invoicing

Create manifests for intra-DC transfers including arranging transportation from start to finish.

Haier Corporation Wayne, NJ Sept. 2014 – Jan. 2017

Account Manager

Managed domestic and import merchandise

Order processing for assigned accounts using SAP

Familiar with all outbound logistics and compliance requirements for assigned accounts

Executed monitored and followed through outbound orders processed from A to Z including price variance credit confirmation and account status, traffic and warehouse coordination with shipping instructions and documentation, billing and invoicing.

Performed daily review of open order report for assigned accounts created and maintained proper documentation for domestic and import orders including, to packing slips, pro forma and commercial invoices

Expedited credit approvals to credit manager

Communicated order increase/decrease and cancellation to planning department

Communicated inbound/outbound priority to traffic and port department work with traffic import department and warehouses on changes to any applicable routing guide/shipping instructions

Updated customer account profile and compliance requirement with finance and or compliance department

Followed through shipment billing and invoicing with billing manager

Communicated with AR department for return claims and return unit and compliance chargebacks made by assigned account in a timely matter

Coordinated with our overseas suppliers (primarily in China) the booking of our ocean containers and air shipments.

Coordinated proper flow of shipments with freight forwarders.

Approved all freight invoices relative to quotes.

Managed all release of shipments and local delivery from national warehouses.

Reviewed purchase orders via EDI and manual orders, Request and retrieve Bill of lading/packing slip, create commercial invoices, submitting invoice payment to AR.

International Food Source Dover, NJ 2011 - 2013

Logistics Coordinator/Customer Service//Domestic & Intl Purchasing

Overseeing shipping department employees to ensure proper shipping functions.

Resolved and followed through all discrepancies related to orders and shipments both International and Domestic.

Created POs and bill-of-ladings, managed inventory and created reports.

Ensured the most accurate pricing from vendors of office, production, manufacturing, and as-needed materials for the company.

Handled international shipping responsibilities Established and maintained good contacts with Intl. and Domestic suppliers.

Analyzed vendor performance to assure highest possible service level at lowest possible prices.

Complied with corporate purchasing guidelines.

Reviewed and coded invoices for office supplies, subscriptions, paper storage, and freight.

Managed deliveries, entered orders and tracked inventories, place items on hold for A & B customers

Pharmacam Laboratories Paterson, NJ 2002 - 2010

Purchasing/Logistics Representative

Managed deliveries entered orders and tracked inventories

Created purchase orders Provide optimal customer service by resolving and following through on all inquiries and discrepancies.

Obtained freight rates and manage both customer and carrier information.

Inventory transfer and safety stock

Processed orders created bill of ladings and coordinated shipments.

Established relationships with vendors and carriers.

Maintained and upload raw material information for inventory in Chempax data system.

Created and maintain customer database using Chempax system.

Computer Software Knowledge:

Microsoft Office (Outlook, Word, Excel & PowerPoint) Proficient in SAP, Chempax, Mapics, Epicor

SmartSheet, TMS (Transportation Management System)


Essex County College 2005

Essex Vocational Tech 2001

References: To be provided upon request

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