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Customer Service Representative

Albany, Georgia, United States
April 22, 2019

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Loniene Brown

Albany, GA


To become an organized and dedicated secretary/ assistant that desires employment that allows application of customer service, communication, administrative, managerial, and computer skills.

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Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Sykes Enterprises, Incorporated - Denver, CO

September 2018 to Present

Answer customer inquiries about their account with the company take payments and help file appeals from medicaid customers

help tax customers fill in the program to file their tax returns

Work from home

Call Center Agent

Teleperformance - Albany, GA

January 2018 to August 2018

answer phones and assist at&t customers with their accounts by helping customer place and track orders., change plans and find savings for customers.

Housekeeper/Front Desk Clerk

WoodSprings Suites - Oklahoma City, OK

May 2017 to August 2017

clean rooms to company standards

answer phones from the front scheduling reservations for customers

check guess in and out of hotel

do house laundry for bedding in rooms

Secretary for Loading Dock

Bob's Candy Kitchen

October 2005 to June 2007

* Maintain records of deliveries, and drivers that come to the company.

* Secure trucks with seals so that deliveries could not be tampered with.

* Pull, and check orders to be loaded onto trucks.

* Answer multi-lined phone and direct calls to perspective areas, and/or answer questions.

* Organize, and file paperwork for the company.

* Basic office essentials

Server & Bakery Prep

Barnhill's Buffet

November 2001 to May 2005

* Keeping the cleanliness of the dining room, from the tables to the floors and buffet table.

* Give guest great customer service, and anticipate their needs before they ask.

* Bake desserts according to the company's recipes

* Maintain a clean workplace while baking in Bakery area


Albany Cab Company

October 1998 to April 2004

* Answer multi-line telephone

* Dispatch drivers to the location of the customer

* Collect cab dues from drivers

* Keep contracts and invoices organized, filed, and sent out to prospective customers

* Do daily deposits for the company

* Pass out payroll (checks) to drivers

* Keep drivers with adequate paperwork, and business cards in their vehicle.


Albany Cab Company

December 1998 to August 2000

* Participated in the "cold call" procedure to talk to customers

* Manage the calendar for consultants

* Make copies, and using office machinery

* Post appointment schedules and maintain accuracy

* Prepare payroll for staff


Malibu Textiles

January 1995 to September 1998

* Answer front office telephones

* Maintain customers fitting schedules

* File invoices from sales

* Set up meetings

* Set up presentation room for monthly staff meetings

* Greet and assist customers as they enter the facility

* Collect payment for purchases

* Prepare Payroll

* Order office Supplies


B.A. in Entrepreneurship

Pheonix University


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