10+ years of experience in Software development life cycle (SDLC) specializing in various roles of Testing, Coordinator, PMO, Infrastructure/Datacenter Migration, Web Application, Robotics Automation RPA/RDA, ERP SAP ECC-PLM module, BI, Business Objects WebI & Guide wire Congo’s Reports and Client sever Applications in diverse domains for Major Banks, Insurance and Investments.
Professional communication and Management skills interacting with various Line of Business, Senior Management, Clients, Product owner, Vendors, 3rd party and Stakeholders.
Experience in Test Planning, Coordinating, Requirements gathering, Gap analysis, Test scripts, Scenarios, Test data, Test Execution, Defects, Status reports, Sign offs.
Participated in User Stories reviews, Sprint, Retrospective & Lessons learned meetings.
Good exposure to project management like creation of templates, status reporting, Issue logs, Lessons learned and conducting workshops, Defect Management, schedule Batch Jobs.
Experienced in various large Enterprise Domains complex projects like BASEL, Compliances, SAP BOBJ BI, Credit link Business Retail banking, RPA, SAP ECC, Guide Wire, Global Risk Management (GRM) e1035 application, Migration, Manhattan WMS etc.
Project deliverables like Test Summary Report, Technical support documents, Infrastructure build/server Audits & Run Book.
Creation of CRQ’s, Freeze requests in Remedy Q, Rivermine for Change management and participate in Change Advisory Board (CAB) and Release project meetings.
Proficient testing in Functional, GUI, Web, CRM Application, Robotic automation end to end Real time artificial intelligence (AI), System Integration, Non-Functional, Infrastructure, WebI BOBJ/Cognos reports, Regression, UAT/BAT, PIV, PAT, Operational Readiness Testing (ORT), Accessibility and Compliance.
Good knowledge in testing ETL jobs for Data warehouse Datamart. Data Model, Component design, Data mapping, Logical/Physical diagrams, Business models, Data Linage, Transformation rules.
Strong knowledge in SDLC Waterfall /Agile (Scrum, Kanban) Methodology, HPQC/ALM, JIRA, Confluence, SQL, RPA, SAP BOBJ/ECC PLM, IFS Matrix, Guidewire, BI, Reports.
Supported Automation team to build the Regression test suites for the workflows.
Experienced in providing Technical, Product support and training to the End Users along with bringing process & quality improvement, Deploy code in QA env (DevOps).
Highly experienced in understanding Business requirements, HLD docs and preparation of test cases, execution and Automation, identifying gaps and improvising QA standards.
Participated in the Go-Live Implementation command center for the Infrastructure Project.
Maintained Scorecard, Test summary, Master Test Artifact (MTA) and the Master Incident logs.
Reviewed Run books with the Stakeholders, incorporated the feedbacks and submitted to the Technical writer for Gap Analysis, Signoff for final publication.
Experienced in testing and validating XML/HTTP, Restful API’s responses Web applications.
Implement testing related process improvements and post implementation walkthroughs.
Identify coverage gaps in the review meetings with Business Analysts and Solution Architects.
Defect Management, debug and Root cause analysis of defects to reduce the turnover time.
Ability to prioritize and handle multiple projects/tasks while dealing with high volume of workload, with special emphasis on accuracy and attention to detail.
Keen on enhancing and applying own skills knowledge in all aspects of process and business.
Highly motivated with experience handling projects individually and a great Team Player.
Always ready for the change and eager to learn new skills and technology.
HP Quality Center, ALM, Atlassian JIRA, Confluence, Panaya (SAP), QTP, BMC Remedy, RPA/RDA (OpenSpan/PEGA/Blue Prism), Selenium exposure
Crystal Reports, Business Objects, SAP BOBJ (Finance Module), SAP IDT tool, InfoView, WebI, Cognos dashboard, Defect Reports, Jupiter (RPA Logs), ServiceOne Ticketing, Tableau.
TOAD v9.5, MSSQL, Sybase Interactive, Data Mart, SSMS (SQL Server Management Studio), SQL Query Analyzer, Oracle, DB2, HANA S4, Data warehouse ETL, IBM Host on demand, CRDM, DB Visualizer.
Windows NT-2000-XP, Windows 7, UNIX-LINUX, Mainframes
Mainframes FILEAID, IMS, Citrix, WEB Services/Applications, Client/Server and Standalone applications, VM Ware Tools, Finance Center (FC), C3, Data Center (Source, Landing/Target zone), ERP, IFS, Warehouse Management Systems (WMS) Manhattan, Transportation (TMS), Labor (LMS)
XML, SQL, .Net, Java, Visual Basic, MS SharePoint, FTP, TSO/ISPF, MS Office Suite, CRM, External Data Sources (Credit Bureau, Adjudication & Broker), Application Systems (Loan, Mortgage, Visa-TSYS), BASEL-II Enterprise Data Warehouse, HTTP, TCP-IP, AMDOCS, Web Logic, IBM AIX, Web Sphere, Vendor/Enterprise Portal, RBIS Invoker, Visual Source Safe, 5G10, Wealth management, Moody’s Analytics, e1035 Application, SAP WEBI 4.0, PEGA/Blue Prism RPA/RDA, Originate, Guide Wire (Claims, Billing, Policy, Contact Management), Congo Reports, SAP ECC/PLM/ IFS(Matrix), NetWeaver Business client
SAP BO/BI WebI reports, QTP
CSTB /ISTQB, ITIL V3
Bachelors of Engineering Degree – M.S. Ramaiah institute of Technology, Bangalore, India.
IMAX Corporate Inc. – Mississauga, Toronto April 2018
BA/QA Consultant: SAP ECC-PLM (ECM) -NWBC, IFS Matrix.
Engineering Change Management (ECM) is an automated workflow process for the tasks and decisions within the SAP PLM system using NetWeaver Business Client (NWBC) for gathering required approvals End to End and enabling traceability of changes in creating, requesting, approving, planning, completing and implementing to a product. The core change being introduced by this project is to Fully automate the Product Life Cycle for ECM by SAP ECC PLM systems from create to implementation for all the Engineering and Non-Engineering products very systematically.
Work with Business and Product owner for Product knowledge and analyze business/functional requirements to create user stories for process and product evalvation.
Conduct Requirements workshops with SMEs and Stakeholders to document, review and signoff
Created Test plan, estimates, scenarioes, test scripts referring Blueprints and Vendor (LevereX) documentation. Reviewed with the Business for coverage and sign offs.
Coordinate for Test environment setup and Test data for the QA testing readiness.
Used Panaya Tool a cloud-based test management, test automation for SAP GUI and Web based enterprise application for preparing test scripts, execution, logged and retested defects with root cause anlalysis (SDLC defect management), artifacts and Status reports.
Tested Work flows for SAP PLM - ECM Fast/Full track, Cost Analysis, Purchase orders, Vendor contracts and integration with other ERP and CAD Applications.
Performed Functional, System Integration, GUI, web, security, Regression and UAT testing.
Automated test scripts for regression using Panaya Cloud based tool with smart validation.
Presented demos and Job Aids in Retrospective meetings to the users.
Used ServiceOne Ticketing tool to create and close the production testing tickets assigned.
Prepared Test data for Bill of materials (BOM’s), Documents, Materials in SAP EQA environment.
Coordinated with SAP BASIS team for Security testing in setting up User Id’s for different roles (Admin, Change Specialist, Engineering, User Display) for PLM-ER Work flows.
Tested new and enhanced Reports for Matrix Field Service Management (FSM) for Data integrity, work orders, scheduling, invoicing, mobile app for Android and IOS for field staff, customer database, purchase order and verify in SAP ECC for functional and Non functional.
Trained power users of the new functionalities being rolled out.
Prepared Lessons Learned, Knowledge Transfer (KT) and project documentation in Confluence.
Environment: SAP ECC, PLM, NetWeaver Business Client, Panaya, JIRA, Confluence, Agile, IFS Matrix, ServiceOne Ticketing, COTS Application, Powerpoint, Visio and Excel.
WSIB – Government Agency, Toronto Downtown August 2017– Jan 2018
Senior QA –Guide wire/Reports
Data CR Monthly Report Enhancement project deployment to enhance the performance of the Cognos reports and data accuracy for the business.
Liaison with cross functional teams Business, Developers and architects for requirements and knowledge for successful SIT, BAT and Pre-production testing.
Co-ordinated and planned for the monthly production releases, estimations and Test plan.
Used Data Mapping design document, DDL’s, logical & Physical diagrams for creating test scenarios, test cases, test data and walked through with the Business for the sign off.
Participated in review meetings for User Stories, working on the testable story cards for Test Sprints, interacting with the Product Owner for clarifications.
Coordinated for BAT2 Test environment readiness (access for DB Visualizer DH, IC, Guidewire Claim Center, QC, SAP BODS jobs etc.), Datadumps and refresh for code drops.
Verified for the Guide Wire Claim /Billing/Policy Center & Contact Management Front end and ETL Backend for the Source / Target Fact Tables in DH and IC in Db Visualizer
Validated Congo’s Reports for the data drill down accuracy as per the Business specification.
Schedule Data warehouse ETL Jobs and Validated the data from DH, IC reports history & incremental ETL job in DataMart.
Provide Post Implementation Support during Warranty Support Period.
Log service tickets for the incidents and follow up on the stuatus for work completion
Used Data Models, component design documents to validate FACT table comparison for deltas.
Log defects in Quality Center, conduct & lead defect triage meetings on daily basis.
Created Test deliverables Status reports, Test closure reports, Burndown chart etc.
Environment: Guide wire Claim Center, Congo report, Data warehouse ETL, SQL DB Visualizer 9.2.8, SAP BODs Admin Console, ServiceOne Ticketing, HP ALM, JIRA, Data Mart, ETL, Agile, Unix, MS Office.
Robotics Process and Desktop Automation(RPA/RDA) - NGO project
Royal Bank of Canada, WPP -Toronto Downtown Jan - August 2017
Coordinated with Business and Technical teams for Requirements analysis, Robotic automation artificial intelligence (AI) process and Master Test Plan.
Created and executed test cases using the design solution, Blue prints and flow charts for single and multi RPA and RDA Bots.
Verified credentials for RPA BOTs in Test Lab for virtual and Physical test assets.
Tested end to end Robotic automation (RPA/RDA), Real time artificial intellegence (AI) for a CRM application Orginate using PEGA RPA Bots
Validated the functionality of the RPA Bots by applying standard business rules per user stories.
Validated Data captured by BOT in the structured format XML’s API’s for the Application test.
Cross verified Manually the RPA Routing queues using AFAE calculator Macros Excel VBA.
Scheduled RPA Jobs through Windows scheduler to trigger OpenSpan/Pega end to end automation and verified the configuration file.
Tested the schedule/sequence/initiation and functionality of the web services for Single and Multi Bots accessing the application Id’s in the Underwriter screen.
Validated the process and data captured in RDA UI for the Adjudicator in decisioning the Loan
Captured XML’s in HP/WebX recording tool and verified CONSUMER DATA for Auto Adjucation
Deployed Build into QA environment using IBM Urban code deploy (DevOps tool) and managing repositories from Developer branch using Git Hub.
Test Data Coordination with the CRM Application (Auto Finance Adjucation) team and Credit Breauer (Equifax and Trans Union)
Provide Post Implementation Support during Warranty Support Period
Performed Functional, System Integration for multiple legacy applications, Web, Performance, PIV, Production support and participate in Release Management meetings.
End to end happy path and Regression testing of RPA and RDA User Interface (UI)
Performed Accessibility testing using JAWS tool in the test lab for RDA UI and assist Business for new functionality UAT testing work flows.
Participated in daily scrum meetings, sprint planning, backlog grooming, sprint demo and retrospective meetings.
Verify exception logs generated by the RPA Robot and document results in Excel.
Performed Un-install and Re-install of PEGA software in the QA RDA test assets and verified for the versions, AD group and the RPA logo for the Test Assets.
Defect management, triage calls, logged, retested, Root Cause Analysis and impact of defects
Co-ordinated and completed the Application Launch Pad regression test with offshore team
Submit access request for Active Directory(AD) group from Lab info for new team members
Extract the logs from Jupiter and validate against the system application under test
Provide Technical Knowledge transfer (KT) of RPA & RDA Robotics to the Super Users
Environment: Robotics Process and Desktop Automation (RPA/RDA), OpenSpan/PEGA/Blue Prism, Originate Web Application, IBM Urban code deploy (DevOps tool), CRM, Robotic Automation- Artificial Intellegience (AI), Pega Cloud, SharePoint, Restful APIs, Jupiter, Tableau, HP ALM, HP screen recorder, Agile (Scrum, Kanban) Citrix, JAWS, WebX, XML, Windows Scheduler, AFAE Calculator, Visio, Powerpoint, Excel, .Net, VB.
TD Bank, 77 King North -Toronto Downtown Jan - Dec 2016
Senior QA Consultant – SAP Business Objects Web Intelligence (BOBJ WebI) Reports
Project: RISE (Risk Information Strategy for the Enterprise), OSFI Compliance Program Retail Risk Management (RRM), Report Transformation (RT) SAP BO - WebI Reports
Liason with cross functional Business and Technology teams for batch job schedules, FTP raw data extracts SAS, compare source to DDM (SSMS-Data Mart) for data analysis for LOC, ODP, Direct Loans, HELOC, MTG, Home Improvement, Credit Cards, Bvisa, TD Auto Insurance, SBB, Industry sector (GIL, PCL, ACL) Portfolio catlouge, Assets, Liabilities wealth management.
Preparation of Test Plan, Test data, PCR estimates, Status report, task assignment
Prepared and executed test cases for Golden Data Source (GDS), DDM to ETL, DataMart SQL for Hierarchy, Data Quality, CRDM, CARDS Views using Reports Transformation Element List (RTEL), Data linage and Business requirements
Importing Control file, Flat files to DataMart QA Sandbox to validate for ETL Source file count
Worked on Personal credit information (PCI-RDIR) for Credit Card truncation, encryption/ decryption, Data Purge /Clean up, Profiling rules, Threshold, Dashboards
Used Data Model, Mapping documents to write and run SQL queries to validate Source, Staging, Target Tables & views in SQL Server Management Studio (SSMS)
Performed Functional, System integration and Database testing using SSMS, SAP BO WebI, SAP IDT tool, migrated data using Business cases and logic for BO Migration
Extensive execution of Regression and Non-Functional Testing of Compliance measures for the RRM Data mart using ETL Data loads and SAP Business Objects
Creation and execution of reports using SAP Bobj Launch pad (WebI) for PCL forecast, MUF, Credit MIS from Universes MAIN, MUF, Living /Non-Living wills, Dashboards and Historical data
Developed WebI Report in SAP BOBJ using different performance variables such as Dimensions and Measures using Breaks, Sections, Groups, Formulas, Filters, Prompts and Merged multiple queries for better report functionality and quicker response time
Formatted reports using Cross tab, Pie/Line/Column Charts for Monthly/Quarterly Reports in multiple formats such as Excel/PDF/WebI URL to Users and file share location
Tested various reports like Crystal, Business Objects, Voyager, WebI and Universes for Business Objects (BO) Migration
Merged the database tables using queries in SAP BO for the DataMart to validate Data against the production report and supported Production issues
Tested reports and created Story Boards for the SAP Bobj [Living/Non-Living Wills and Enterprise Retail Management (ERM)] reports
Triaged the defects completing the defect life cycle (SDLC) with Root Cause Analysis
Assist Business users in WebI report creation, BI tools and KT documentation.
Environment: SAP WEBI 4.0, SQL Server Management Studio (SSMS), HANNA S4, SAP IDT Tool, InfoView, SAS, SAP BO WebI (Finance Module), Application Systems (Loan, Mortgage and Visa-TSYS, DQ, HMT), BASEL-II Enterprise Data Warehouse/ DataMart, ETL, Report Transformation (RTEL), Data Linage, HP Quality Center, ALM, MS Visio, Excel.
Scotia Bank, Toronto Downtown Aug 2015 - Dec 2015
Senior QA Analyst
Project: Risk Origins - Global Risk Management (GRM) application for Non-Retail Banks e1035, CARDS to ECARDS Migration
Tested Application e1035, Risk Origins which had lots of business and transformation rules
Tested Legacy Data Migration from CARD to ECARDS using Sybase Interactive DB SQL
Created and tested Entities, Facilities, Exposures, Limits, Assets, Liabilities, Customers, Adjudication, Credit cards, Wealth management application, Risk Grading, Financial Spreading, Risk Mitigates, Facility Structuring, Funding, Guarantors, Third party with Credit Decision and Non-Credit Decision workflows, functional and GUI testing
Used Risk Origins Moody's Analytics CRM tool for customer risk rating and personal information and history to validate the business rules
Tested ETL processed files (Source, Staging and Target) for legacy data mapping verification and Reports.
Interacted with developers and Business Analysts for the project related information
Environment: Risk Origins (RO) - CRM, Moody’s Analytics, e1035 Application, Sybase –Interactive SQL Database, Citrix, HP ALM, Web applications, Data Warehouse ETL, PowerPoint, Excel, SharePoint, CARDS, ECARDS, WinSCP (Windows Secure Copy), credit cards, TSYS.
IBM/TD Bank, Toronto Nov 2013 – March 2015
QA Test lead
Projects: Credit Link Business - Retail Banking (CLKB) R14.3, R15.1, R15.2, Document Server Upgrade, Retail Compliance (RCP)
Worked closely with Test Manger for estimations PCR’s, requirements and resources/hours forecast for the project budgeting effort
Attend Business/Technical requirements walkthroughs, review flow chart diagrams of the application workflow and performed Gap analysis for system requirements spec
Created high level Test Scenarios and reviewed with the Business for signoffs
Coordinated with Offshore and Near shore resources for all the testing activities
Performed end to end shakedown testing for the application after every code drop
Coordinated with the Test Environment team for the QA test environment readiness
Coordinated with the Test Data Management and the Third-Party Credit Bureau teams (Equifax and Trans Union) for specific sensitive and Host related Test data
Using IBM Mainframes performed Backend Data Host testing and setup Business and personal customers in HOST for Master Loans and verify for compliance
Performed system Integration testing Small business banking Wealth Mangement application for all Application types (New, Amendment, Reviews), system workflows (Origination, Adjucation, Branch and CAS fulfillment) connecting many interfaces with different product Loans, Mortgages, Equity, Assets, Liabilities,Business Visa Credits, USD, Monthly payments, Fixed income plan, Risk rating based on the Credit Bureau score per the product catalogue for Business, personal and Credit Bureau customers
Coordinated for the Performance test to identify the Bottle necks for the application stress
Executed SQL queries in TOAD to verify Loan Amount, Amortization, Interest rate in Backend
Conduct Defect triage call with technical and business stakeholders and follow defect cycle
Supported the Automation team to build the Regression test suites for the project
Accountable for Test status, Test closure reports, Lessons learned, document Test results, Knowledge transfer, Root cause analysis and project communications in the share point.
Created and submitted NIR to schedule Batch jobs for different Review applications
Involved and supported for BAT, PAT & UAT to perform the required testing
Environment: Finance Center (FC), CLKB, CRM C3/S3, IBM Host on demand, HP QC/AM
ALM, Windows OS 2003/2008 (Virtual Servers), DB2, SQL, DynaTrace, Team foundation server, Application Systems (Loan, Mortgage, Visa-TSYS), Credit cards, TOAD v9.5, Credit Bureau, Adjudication & Broker, Mainframes-FileAid, JCL, CICS, Middleware, Web applications, .Net, Visio, QTP, PowerPoint, Excel, SharePoint, Change Management, Citrix.
IBM/TD Bank, Toronto March 2013 – Oct 2013
Infrastructure Project Coordinator –Non Functional
Migration Project: Consolidation of TD Insurance and TD Auto Finance Lines of Business (LOB's) into TD Bank’s Datacenter.
Conducted check point meetings and Defect management for the Proof of Concept (POC) testing conducted by the technical team for the Migration Tool - Plate Spin in the Test lab environment and the Migration from Source to Target/Landing Zone
Created change request ticket for the Test lab environment readiness and follow up with the Change Management team for Approval and Authorization for the migration activities
Participated in the daily huddle for project updates and the Defect/Issues log status
Coordinated with SME’s for creation of support documents for migration to follow standard Enterprise process after the Migration handover to the client
Involved in documenting operations process and solutions, Runbook (operational handbook for production) for re-tooling core TDBFG tools like DDMA, HPSA, SCOM, CiRBA, TSM and upload in SharePoint repository
Responsible for tracking Defect and Problem management, Root cause for the Incidents
Publish Status report, Test summary report, Lessons learned
Environment: Plate Spin UNIX, Windows OS 2003/2008 (Virtual /Physical Servers), Database Oracle, AS400, ETL, MPLS Network (LAN, WAN), SQL, DB2, Netback up, SAN/NAS Storage, JAMS, HPSA, CA7, Middleware, Web Sphere, Data Center (Source, Landing/Target zone), Web App, Java, Visio, PowerPoint, Excel, SharePoint, Change Management, USD, Rivermine, Citrix/RAS, KeySys, HP ALM
IBM/Loblaw, Mississauga Dec 2009 – Dec 2012
Infrastructure Project Coordinator (Operational Readiness Testing – ORT/PAT)-Non functional
Projects: Manhattan Warehouse Management Systems, PC Banking, SAP, ESB, IPFR, and Portal
Coordinated all the Infrastructure Testing activities in meeting the project Milestones.
Conduct kick-off and Checkpoint meetings, gather artifacts, logs per SOP’s
Verified Manhattan WMS Application test results for integration connectivity with the servers
Facilitated knowledge Transfer sessions to the Production Support members during the execution phase for hands on training and provided support documentation
Maintained the Score card, Test summary and the Master Incident logs
Created incident and service tickets, Change requests CRQ’s and Freeze requests form in Remedy Q tool for Change management, attend CAB meetings to review the tickets.
Coordinated for all Autosys R11 Jobs, MKSYS jobs for UNIX/AIX, Windows Reboot jobs and the Netback up scripts is set up in the Pre-prod environment for Servers (PR & DR)
Responsible for deliverables - Infrastructure Audit, Run Book (operational handbook for production), Results Summary Report
Coordinated with SMEs for Tech docs creation for PR & DR environments fail over switch over
Reviewed Run books with the Stakeholders, incorporated the feedbacks and submitted to the Technical writer for Gap Analysis, Signoff and for final publication
Conducted Lessons Learned session after the completion of the PAT with the larger team
Participated in the Go-Live Implementation command center for the assigned tasks
Environment: UNIX, AIX, Windows OS 2003/2008 (Virtual /Physical Servers), High Availability (HA), Oracle10/11g, SQL, DB2, Data guard, Team foundation server, BMC (Monitoring), Netback up, Autosys R11, IIS, Web Sphere, Manhattan WMS, TMS, LMS, ESB, Data Center, .Net, Tivoli, Visio, MS PowerPoint, MS project, Excel, SharePoint, Change Management, BMC Remedy, ITIL, HPQC.
CIBC Bank, Toronto Downtown June 2009 – Sept 2009
Migration of all the four cubes/applications (Frame work, Local Level Reporting, Sales management Process and Customer Management) of Retail Banking Report performance from client to online web based. This project enhanced the report functionalities as well as reporting performance. All the updates to the report performance are automated and will initiate from centralized oracle database.
Environment: Essbase, Hyperion analyzer, Oracle, .Net, SQL Query Analyzer, MS SharePoint and Team Foundation Server, MS Excel and Access, HPQC.
Knowledge First Financial, Mississauga Dec 2007 – June 2009
QA Test Lead
Projects: RESP Insurance, Education Assistant Payment & Maturities, People Data Cleanup, Prospectus & Tax rules
Processed life & disability Insurance claims, Quotes & coverage type in STARS Insurance Console
Verified the Financial transactions in General Ledger for internal fund transfer [IFT] activity and HRSDC viewer for Grants from the federal Government.
Environment: CRM -STARS, Pay role, Business Objects, General Ledger Activity (GL’s), HRSDC (for Grants), Informatics, ETL, SQL Query Analyzer, Sales Direct, Customer website (Retail), Citrix Sales Platform, Quote console, New Agreement wizard, HP Quality center, .NET, VB, QTP, MS Outlook, Share Point, MS Excel & MS Access.
Royal Bank of Canada, Toronto Downtown June 2006 – Oct 2007
Senior QA Analyst
Projects: DOS Migration Wave 3 - Online Branch Banking (OLBB), Life Income Fund & Prescribed Retirement Income Fund (LIF/PRIF), and MFRP Statements – Integrity (Symcore).
Performed Functional part of the OLBB Financial DOS migration for 19 UI screens like Regular/ Reversal payment, Augments, Automated transfer, Insurance Rebate, Write-Off, Fee Rebate etc.
Coordinated with the third party vendor Symcore for the testing needs.
Opened various accounts like RIF, Investment accounts, RESP, LIF/PRIF, Group accounts using Citrix Sales platform and RBIS Invoker for Central, Western and Eastern centers.
Environment: HP Quality Center, CITRIX Sales Platform, Mainframes (TSO, File-Aid, IMS, DB2), J2EE, Windows NT, Web Sphere, Microsoft Excel, Crystal Reports, Microsoft Visio, RBIS Invoker, Visual Source Safe, 5G10 and .NET