Customer Service Power Plant

Iqra Wahab

Apt#****, *** Beecroft Rd, Toronto ON M2N 7C6, Canada **********@*****.*** 416-***-**** PROFILE

I am a recent graduate with Post Graduate Certificate in Human Resources Management. A highly motivated candidate with over 3+ years of experience in Sales and Human Resources. I am looking for a job in a progressive organization where I can act as a thought leader and create solutions to drive positive change. Apart from HR, I like to play chess and enjoy cooking.

SKILLS SUMMARY

• Strong interpersonal and communication skills developed through various customer-service roles at Wal-Mart

• Leadership and presentation skills developed through school projects and assignments

• Strong time management skills exhibited by extensive participation in school activities

• Conflict handling and problem-solving skills developed through working in teams of different ethnicities

• Hands on experience in full cycle recruitment gained through Internship at Adecco

• Proficient in Microsoft Office (Excel, Power Point & Word) through school projects and assignments EDUCATION

George Brown College, Toronto, Canada May 2018 - Apr 2019

• Post Graduate Certificate, Human Resource Management - Dean’s Honour List Quaid-e-Azam University, Islamabad, Pakistan Oct 2011 - Jul 2015

• Bachelor of Business Administration (Hons.) - Merit scholarship (90% average) WORK EXPERIENCE

Recruitment Intern, Adecco Employment Services, Canada Dec 2018 - Mar 2019

• Served clients Canada-wide across various industries by pre-screening candidates, conducting phone interviews, sending assessments, and booking and conducting in-person and skype interviews

• Effectively screened 100+ resumes a day for Customer Service, Admin/Clerical, Analyst and other positions, submitted required persons to my team on time and edited and posted 10+ Job descriptions within a week

• Along with screening, conducted candidate reference checks, prepare packages for background and criminal checks as a part of onboarding process

• Effectively performed HR Administrative tasks including, scanning, copying, filing/signing, and creating candidates’ folders and performed the Receptionist duties when required Cashier/Customer Service Representative, Wal-Mart, Canada Nov 2015 - Apr 2018

• Provided exceptional customer service by facilitating customers’ buying decisions and resolving complains in a proactive manner that resulted in 20% increase in sales within 6 months

• Accurately completed transactions and balance cash at beginning and at the end of shifts

• Effectively trained 20+ new associates as cashiers and customer service representatives within 12 months period resulting an increase in customer satisfaction

HR Intern, GENCOIII Thermal Power Plant, Pakistan May 2014 - Aug 2014

• Effectively contributed to company’s recruitment and training advancement project that entailed: revision of various job descriptions, and upgrading interview questionnaires and training curriculum

• Maintained employee files ensuring attributes such as job level, current pay, competencies, and vacation are accurately reflected

• Assisted in preparation of annual employee compensation and benefit packages