Nadine M. Johnson
Bel Air, MD *****
email@example.com 443-***-**** www.linkedin.com/in/NadineMJohnson
DETAIL-ORIENTED PAYROLL SPECIALIST III
Leverage ADP payroll and tax background to fulfill payroll processing responsibilities.
Skilled at payroll project management specializing in building long standing client relationships, product implementation, payroll consulting, customer service, RUN Powered by ADP, Microsoft Suite, employee benefits, payroll and tax processing. Enthusiastic leader with experience in mentorship, ambassadorship, team leading and interim management.
Track record of consistently exceeding key performance metrics. Results-driven, detail-oriented, client-focused payroll professional exceptional at working under pressure, meeting important deadlines, encouraging growth and development amongst team and problem solving.
Payroll Implementation Payroll Reporting Leadership Payroll Processing Tax Filing Human Resources Benefits Earnings & Deductions Setup
Incyte, Wilmington, DE
Payroll Implementation Consultant (Finance resource) 2018 - Present
Assist and support the payroll team in ADP implementation for US Payroll of approximately 1000 people.
Collaborate with payroll team to ensure all is being communicated back and forth between them and the ADP
field. Attend meetings with ADP Team, assisting to ease the transition for all groups.
Use of HR System, PeopleSoft System and etrade for options & equity.
Help with testing and matching to ensure new process is supported with FICO and state tax.
ADP, Home Office, Bel Air, MD 2001 to 2018
Payroll Implementation/Quality Control Specialist III 2008 to 2018
Demonstrated leadership capabilities in alignment with ADP leadership expectations. Possess effective interpersonal skills with internal and external clients, leveraging relationships to create team atmosphere, maintain compliance, and educate clients as well as peers on ADP payroll and products. Acting team lead and technical support specialist to peers.
•Appointed as interim manager. Successfully lead Quality Control team through 2016 fiscal year-end.
•Spearheaded project to bridge communication gap between Implementation and Service departments (SIMPLE) resulting in open lines of communication between departments and improved working relationships.
•Partnered with sales force to drive new business by ensuring an easy and effortless payroll transition for clients during initial setup ultimately helping to close fiscal 2017 at 101% of forecasted sales plan.
•Consistently exceeded ADP SBS East region key performance metric standards, assisting region in achieving all-time high client satisfaction promoting survey response rate of 67 percent.
Payroll Implementation Specialist II 2006 to 2008
Payroll consultant and project manager to new and existing small business clients as they transitioned to ADP. Partnered with sales team to drive Human Capital management products and contribute to first year client retention. Collaborated with sales force and Full Level Tax group ensuring a successful client transition to Client Service. Broad knowledge of multiple payroll and tax related products and services. Possess ability to apply knowledge appropriately to diverse situations. Dedicated Implementation Specialist for handling client escalations and client reassignments on complex payroll and tax setups. Mentor to peers. Obtained Payroll MVP of the year Award.
Served as ambassador to ADP’s newly established Norfolk, VA payroll implementation team for 9 weeks; successfully on-boarded six teams of 10-12 new hires, conducted one-on-one performance reviews, side-by-side coaching, call mentoring, on-the-job training, feedback and talent development.
•Recognized as Implementation Specialist of the year in 2007 averaging 160 new client payroll implementations monthly, including all payroll account setups, payroll processing’s, earnings/deductions setups, garnishments, employee and tax setups.
•Designated Implementation Specialist on team for all client escalations, complex payroll and tax setups, and account reassignments as a result of consistently exceeding performance metrics.
Payroll Implementation Specialist I 2005 to 2006
Trained and supported clients throughout the payroll implementation process while also exploring clients’ underlying issues and needs. Used knowledge, insight and understanding of business concepts, tools and processes to make sound decisions in the context of the company’s business.
•Developed Complete Sales Order training to better bridge the knowledge gap between Sales and Implementation, resulting in an easy and effortless transition to ADP for the client.
•Chosen to be a member of the migration team. Successfully identified and migrated payroll accounts from ADP’s major accounts platform to ADP’s small business platform to better suit the clients’ business needs.
Associate Payroll Implementation Specialist 2003 to 2005
Served as liaison between Client Service, Implementation, and Sales teams. Worked first hand with clients and sales force to establish new client accounts from initial setup through first payroll processing. Setups included payroll, tax, company and employee setups as well as earnings and deductions/garnishments.
•First member of ADP’s SBS East Implementation Team to transition from ADP’s AS400 payroll system to work solely with RUN Powered by ADP Microsoft based payroll system creating an improved and seamless onboarding experience for new payroll clients.
Senior Payroll Client Service Representative III 2001 to 2005
Direct point of contact for clients regarding all payroll and tax questions, concerns and adjustments. Demonstrated professionalism and urgency when responding to client requests. Supervised year-end temporary associates.
•Participated in ADP’s Skill Base Pay program consisting of three levels of payroll and tax fundamentals testing, resulting in departmental promotions for each of the three testing levels.
•Established Sales-Day-In-Service mentorship providing sales force training of client service processes ultimately resulting in improved communication between departments.
•Chosen member of ADP’s Resolution Team. Worked with clients to resolve payroll discrepancies, tax adjustments and amendments.
Hyde Park High, Hyde Park MA
Boston Retail Products and Service Training Program (checking and Savings),
American Payroll Association Pay Train,
American Payroll Association
Emerging Leaders Program