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Sales Customer Service

Pittsburgh, Pennsylvania, United States
April 24, 2019

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Mikalyn P. Duffy

**** ******** ****** *** *** Pittsburgh, PA 15222



Sales Rep of the Quarter award. 4 Awards for Sales Rep of the month. Along with over 35 Sales Rep of the week awards.

Dedication to team work and motivated to overachieve goals, leading the team raked 1 of 10 for sold business in Pittsburgh.

Persuasive communication style used to generate revenue.

Outstanding rapport building skills as well as strong negotiation abilities.

Ability to stay organized and maintains composure under tight deadlines.

Proven ability of strong management and overall leadership skills in professional setting.

Other skills include proficient with Microsoft Office Suite, cold calling, and appointment setting.


UniFirst Corporation: November 2017- Present

Outside Sales Consultant

Qualified sales to achieve goals. Achieving goals for the past 4 quarters.

$642,720 sold in contract worth this fiscal year (Oct 2018-present).

4-time achiever for the “Setting the bar award: BIG 10 Sales Award” meaning I sold the top opportunities in my territory.

Consistently set up 10+ initial contact meetings per week, 2+ presentations, and 3+ follow-up times with customers to maintain an active sales funnel.

Maintained an organized, and well managed database, to ensure efficiency and effectiveness.

Build rapport with CEO’s, owners, and key individuals, in order to understand business needs were met.

Kay Jewelers: Feb 2015-November 2017

Sales Associate

Provide professional consulting to customers by delivering detailed information about products.

Maintain a positive and professional attitude while responding to all customer inquiries, face-to-face and over the phone, as well as developing a relationship with guests to ensure their return.

Communicate effectively to ensure product is right to fulfill guests wants and needs, to encourage repeat customers.

The Nittany Connection: May 2016 - August 2016

Primary Intern

Responsible for the marketing campaigns and social networking for The Nittany Connection at the Pennsylvania State University Sharon Pa, location. To increase local awareness and overall profits.

In charge of inventory control, merchandising, and provided excellent customer service to customers.

American Eagle Outfitters: Feb 2013- Feb 2015

Key Holder

Maximize profitability by ensuring customer satisfaction, by going above and beyond for all guests.

Conducted meetings with the store managers to discuss the stores sales conversions and operations, and develop plans in order to maximize on sales opportunities.


Pennsylvania State University Business Club Volunteered

President 2016- 2017 Member 2014-2016 fitUnited Day of Action June 2018


Bachelors of Science in Business Marketing and Business Management

Pennsylvania State University: 2014- 2017

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