**-*** ***** ***, ******, Ontario N6C 1L9
Mobile: 289-***-**** Email: email@example.com
Highly organized Human Resources Administrative Assistant, a great communicator with excellent verbal and written communication skills. With a reputation for being creative, highly confidential and accountable, handling multiple tasks in an organized manner and delivering tasks within stipulated timelines consistently via effective time management whilst delivering quality customer service.
Self-starter and people person with tested interpersonal skills who has been recognized for my ability to work independently and collaboratively with teams and high level managers to ensure improved relationships, employee engagement and to achieve organization’s objectives. Currently a B.Sc Accounting and an MBA Human Resources Management degree holder, a HRPA member (working towards obtaining CHRP designation).
HIGHLIGHTS OF SKILLS AND ABILITIES:
Accurate Analysis and Reporting
Employee planning and relations
Recruitment and On-boarding
Proficient in Microsoft Office
Excellent Communication and People skills
Time Management Skills
Engagement Support Specialist, Price Waterhouse Coopers, London, Ontario Jan. 2019 till date
Conduct Canada Revenue Agency (CRA) Calls to assist Clients on all inquiries and follow-up.
Prepare CRA reports outlining purpose of call, call flow and outcomes.
Contact assignee (client staff) and dealing with questions on their tax returns.
Schedule a consultation for PwC Tax clients using Lotus Notes, Tiger, Google calendar, i-Power, Share-point tracker and Data Management Systems (DMS).
File tax files in DMS storage.
Human Resource Admin, London District Catholic School Board, London, Ontario Oct. - Nov. 2018
Participated in the recruitment process: sourcing candidate via online recruiting resources, screening applications to evaluate candidates qualifications, contact potential candidates, schedule interviews.
Organized, maintained and updated employee records (additional documentation, successful candidate update, reference checks records, police background checks).
Provided timely support and quality customer service to the business unit on various items including but not limited to handling incoming calls, emails and responding to inquiries/complaints and escalating to responsible Human Resource staff.
Following up with candidates on outstanding feedback and documentations and compiling information provided.
Maintained records of confidential nature for both new and current staff and maintained a follow up data base to ensure compliance with company administrative guidelines.
Prepared employment offer letters, unsuccessful letters, and other recruitment update reports.
Planned and Coordinated on-boarding sessions for new employees.
Inputted & Reviewed data of new recruits information on eSchool Solutions SmartFindExpress.
Inbound Data Entry and Customer Service, BILL GOSLING, London, Ontario Aug. 2018-Sept 2018
Ensured accurate client data is collected and inputted accurately to ensure service efficiency.
Reviewed client information entered by warranty.
Communicated with clients their warranty coverage and Estimated Time of Arrival (ETA) for service.
Tracked ETAs by easy and quick client call back features to ascertain cause of business disruption.
Exceeded Service Standards to save company’s cost.
Mail Clerk, ADECCO (GREATWEST LIFE), London, Ontario June 2018- June 2018
Performed general office duties such as sorting and classifying mails.
Read incoming materials to determine where they should be classified.
Placed materials into storage spaces, such as boxes and cabinets in accordance to classification to ease identification and retrieval.
Classified mails in accordance to guidelines, for example in a chronological manner that is free of errors.
Ensured office mail supplies were in stock at all times for usage.
Recruitment Manager, GOMODI NIGERIA LTD., Lagos, Nigeria Feb 2013- Feb 2018
Worked with Hiring Managers to be updated on present and future staffing needs to enable prompt adequate staff planning.
Managed communication to candidates in accordance with company’s policy and procedures to keep employees duly informed of any company/Human Resources updates or changes.
Provided monthly/quarterly Human Resource Administrative reports including effectiveness of the recruitment processes/ updates to the Human Resource Director to ensure timely and informed decisions are made on employee matters / facilitate new initiatives.
Obtained valued feedback from exiting employees to determine the reasons for their exit, practical recommendations were proffered to management to resolve spiked attrition rate which lowered by 33% in 2015 and significantly thereafter and equally improving the company’s reputation.
Contributed to the success of the company in retaining staff base by making certain that all recruitment and staff on-boarding is executed with creativity in accordance with workforce planning, principles and delivery timelines to ensure good audit standing.
Managed retention initiatives which involved career growth /development plan which boosted employee morale, increased employee productivity and increased employee retention by 20%. Maintained competitive edge by being current on the company’s structure, policies and both state and federal laws about employment practices and provided training as applicable.
Managed employee related issues by conducting objective investigations to ensure improved working relationships among employees.
Planned and facilitated team bonding initiatives in all departments to foster improved working relationships, increased employee engagement, build morale and enhance employee engagement.
Supported and responded to general Human Resource inquiries and liaised with appropriate designated functional departments to ensure improved work efficiency.
Human Resource Personnel, GOMODI NIGERIA LTD., Lagos Nigeria Oct 2008 - Jan 2013
Minimized under productivity of employees in the company by conducting job analysis during the recruitment process.
Increased staff retention rate by 41% by attracting and hiring the best candidates through referrals and online job portals.
Slashed recruitment cost 20% and managed employee dissatisfaction by organizing employee transfers and redeployment thereby ensuring improved organizational and employee effectiveness.
Lowered administrative cost by negotiating staff salaries to ensure optimum employee satisfaction and employee effectiveness.
Individual employment and non-disclosure agreement is made available to both new employees on joining the company and existing employees on a yearly basis to emphasize company privacy.
Managed ad-hoc administrative tasks which improved work efficiency.
Certified Human Resources Professional (CHRP) In view
Member of Human Resource Professionals Association 2018
SAP Certified Application Associate, Human Capital Management 2014
Human Resource Management (MBA), UNIVERSITY OF ABERDEEN, Scotland, UK 2012
B. Sc Accounting, COVENANT UNIVERSITY, Ogun, Nigeria 2007