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Social Media Customer Service

Location:
Johannesburg, Gauteng, South Africa
Salary:
15000
Posted:
April 24, 2019

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Resume:

CARLA VILANCULOS

PERSONAL DETAILS

** * *********** ******, ***********, Johannesburg

Contact number – 073-***-****072-***-****

Email address- ac860a@r.postjobfree.com

SUMMARY

I am currently working for Coca-Cola South Africa within the SEABU Consumer Interaction Centre. In this role, my responsibilities include; handling product complaints, consumer enquiries via call, email, social media, data collection and entry.

I am an experienced Response Specialist with a history of working in the customer services industry. Skilled in communication, problem-solving, self-management, time management, personal development, sales, creating memorable experiences and excellence service.

I have 3-year Diploma in Human Resources Management that I have completed while working in customer service. This function has always been of interest to me and as I am now qualified I would like to start obtaining experience in this field.

What I love within the HR profession is its continuous improvement. The spirit of the HR function, to me, is entrenched in improvement - training, recruiting talent, developing benefit plans, looking at new tech tools or making HR processes more efficient - raising the bar and taking people or processes to the next level. This is what I am interested in.

I pride myself in offering the best of my ability in any project I work on. I believe myself to be a driven rainmaker with a passion for people on all levels.

EXPERIENCE

December 2014- Present Coca-Coca South Africa Consumer Interaction Centre

Response Specialist, Customer Service

Social Media Support - Twitter and Facebook complaints and responses

Coca-Cola product complaints and enquiries management. Provide appropriate solutions, follow-up to ensure consumer data is captured

Provide accurate, valid and complete information

Administration

Portuguese reports from social media tools

Buddy up with HR and assist with Recruitment.

February- November 2014 Cell C The Glen Telemarketing Agent Cold Calling Upgrades and mobile activations

October 2011- June 2012 Protea Hotel Parktonian. All Suite (Braamfontein) Trainee (Work integrated learning program) Continuous weekends and holidays Bookkeeping Kitchen Rotation Recording of refund Reception and porter

EDUCATION

2015-2017 3 Years Diploma in Human Resources Management.

SUBJECTS Business Communication. Business Management. Accounting. Human Resources Management. Training and Development. Business Information Systems. Commercial law. Marketing Management. Business Statistics. Project Management. Strategic Management. Industrial Psychology. Entrepreneurship & Small Business Management.

2018 Allison online course- English Literature Analysis. Human Resources Management and Customer services.

2016 Social Media Certificate- Coca-Cola.

2011 NQF Level 4- Hospitality Reception.

SUBJECTS Communication. Mathematics. Customer Services. Business Development & Operation Procedures. Health & Safety Procedures. Agency Operation & procedures. Work & Career Development. Communication 2nd Language. Computer Skills.

SKILLS

Languages

English (Fluent)

Portuguese (Home Language)

IsiZulu (Fluent)

Software

Sales Force / Nexus Care

Sprinklr

Microsoft Office

PureCloud

The sales factory capture console

HONORS & AWARDS

2018 Smollan Diversified Services- Outstanding performance and lasting contribution. Top performer of the year.

2017 Richfield graduate institute of Technology College- Distinction on work integrated learning.



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