Engineer Manager

Robert G. Sackett

CORE STRENGTHS

Administration of Central Office Switching / Transport systems (Lucent #5ESS, Nortel DMS 250, Tellabs DACS, Cisco 10K router, Genband TDM/VOIP, Fiber distribution frame, SS7 analyzer, DSX, etc).

Administration of several legacy and VoIP PBX systems (Cisco Call Mgr., NEC SV8500/2400 IPX, AVAYA option 81c, etc.).

Trading Floor voice support (IPC, BT, Nicelog, Etrali, H+H, ARD, etc.).

Transport Technologies (TDM, SIP, SONET, DWDM, Mertro Ethernet, etc.).

Cable plant design and implementation (CAT5, CAT6, MDF, IDF, 258A+B, etc.).

Traffic Engineering and capacity planning.

Project management and procurement.

Technical documentation and drawings (Word, Excel, Visio, Map info, etc.)

Legacy to VoIP transition planning and deployment.

Dedicated, conscientious engineer with strong leadership, communication, and interpersonal skills. Well rounded with over 30 years of telecom expertise and knowledge covering all aspects of telecom technologies. Successful record of achieving company objectives through persistent effort, attention to detail, and effective time management. Proven ability to plan, design and implement company wide projects from initial inception to final conclusion. Able to establish priorities and perform well under pressure..

EMPLOYMENT HISTORY

Telserv LLC, June 2018 - Present

Senior Field Engineer

Senior Field Engineer supporting several legacy and VOIP phone systems throughout the tri-state area, systems include: Avaya CS1000, NEC 8500, and Cisco Call Manager.

Procurement of all telephone related equipment and services.

Responsible for all telecommunication related projects and upgrades.

Perform all adds, moves and changes related to Voice Network.

Manage all Voice Mail, Teleconferencing, Call Center, and Operator Consoles.

Hands-on installation of all cabling, racks and equipment,

Assist in maintaining telecom circuit inventory.

Skycom Global Communications October 2014 – June 2018

Senior Switch Engineer

Senior Engineer for NYC Hospitals managing a NEC SV8500/2400-IPX-Networked Telephone Systems with Fusion and CCIS integration and over 12,000 digital ports.

Supervise all installations, upgrades, and MAC requests.

Perform Telecom repairs where needed throughout the Hospital environment.

Knowledge of Voice Mail, Teleconferencing, IP Telephony, Centrex, PRI's and DSL

Participate in the design & engineering of cable layouts as well as technical support.

Assist in maintaining telephone system equipment inventory, patient phones, telecom technical hardware, etc.

Metro PCS, October 2008 to October 2013.

Traffic Engineer

Complete oversight of capacity planning and optimization of the MetroPCS New York wireless market. New York market consists of 4 Lucent #5ESS switches, T1 and Ethernet backhaul, internal and PSTN trunking, DS3 DACs and Anypath Voicemail system.

Monitor and trend 5E, ECP and Backhaul traffic utilization using system metrics and / or critical triggers to determine future growth potential and order equipment and / or create work orders to support that growth.

Track and assign all 5E trunk ports (OIUs) to support expansion and / or modification of current PSTN network.

Track and assign all Cisco 10K (OC12) router ports to support T-1 Backhaul connectivity.

Create, publish & track growth work orders to support new cell sites, trunk groups, transcoders, packet frame selectors, voice mail boxes, and SIP trunking.

Coordinate, plan and track all special projects related to our group.

Comsys Staffing, October 2005 to October 2008

VoIP Transition Engineer

Worked as a member of the VoIP transition team to support migration from Legacy to VoIP

phone systems, throughout the company’s North American locations.

Roll-out of Cisco Call Manager, Call Manager Express and Unity voicemail to support

transition of branch, back-office and trading floor environments.

Creation of task list to track timeline and deliverables for each assigned site.

Site surveys of existing voice equipment and services to support replication in the new VOIP

environment.

Telco orders for all facilities and services including: T-1, DID, ARDs, FXOs, etc.

User templates to determine phone types and layouts.

Traffic studies to determine trunk capacity and current costs.

Site readiness test plan.

Step by step cut-over plan with cadence and functional / failover testing.

Knight Trading, July 2003 to January 2005

Telecom Engineer

Responsible for all MAC orders related to Cisco CM, Unity VM, Avaya Option 81C,

Call Pilot, IPC turrets, Nicelog recorders and Private voice network.

Procurement of all telephone related equipment and services.

Liaison between company and all telecom vendors.

Responsible for all telecommunication related projects and upgrades.

Part of VoIP transition team tasked with phased migration from Avaya Opt.81C PBX to Cisco

Call Manager . Migration was completed on time and within budget.

Responsible for general “well being” of back office and trading floor telephone and turret

users.

Respond to trouble tickets via Remedy ticketing system.

Sapphire Technologies, April 2001 to January 2003

Telecommunications Consultant

Responsible for all day to day support of Avaya Option 81C PBX, Meridian Mail, and IPC

turret system.

Capacity planning and procurement of all telecommunications equipment and services

including T-1, QSIG, ARDs, Hoot n Hollars, DID, DOD, Open Voice, etc.

Responsible for all telecommunication related projects and upgrades.

Intralinks inc. January 2000 to April 2001

Telecom Engineer

Strategic planning and design of the Global Voice Network.

Responsible for yearly budget, RFPs, capacity planning and procurement of all

telecommunications equipment and services.

Liaison between company and all telecom vendors.

Responsible for all telecommunication related projects and upgrades.

Bank of Tokyo-Mitsubishi October 1989 to April 2000

Telecom Engineer

Responsible for all moves, adds and changes related to BTM back office, Branch, and

trading floor voice environments.

Responsible for yearly budget, RFPs, capacity planning and procurement of all

telecommunications equipment and services.

Responsible for all telecommunication related projects and upgrades.

Liaison between BTM and all Telecom vendors including; NEC/BCS, Verizon, MCI, Hitachi,

Etrali, IPC, Cisco, Quest, NET, AT+T, etc.

Strategic planning and design of the Global Voice Network linking local PBX systems to

overseas locations.

ands-on administration of 3 NEAX 2400 PBXs, Hitachi Trading Turrets, Nicelog Voice

recording system, Voicemail, IVR, and ACD systems.

ITT/US TRANSMISSION SYSTEMS, May 1980 to October 1989

Central Office Switch Supervisor

Started as Central office technician and became installation supervisor after 4 years.

Supervised and directed a team of 10 CO technicians in the installation and

maintenance of analog and digital voice circuits within the Nortel DMS-250 tandem

switch.

Performed acceptance testing and turn-up of new telecom facilities.

Completed expansion and upgrade related projects to support network growth.

Completed circuit layout documentation and drawings detailing the path of each

circuit through CO equipment and terminations.

Trained all technicians on the use of analog and digital test equipment.

Education: Formally trained on the following systems:

Nortel DMS-250, Lucent 5ESS, Avaya Option 11C-81C(PBX), Nortel BARS / NARS, Nortel Symposium, Nortel Call Pilot, Cisco Call Manager / Unity, AT+T premise distribution system, NET/IDNX 20/70/90, Wescom DACS, ITT M-13 Multiplexer, NEC NEAX 8500 / 2400 (PBX), NEC CCIS internetworking, Hitachi Turret system, GDC Meggamux Plus, Cisco CCENT Certification.

Robert G. Sackett

2 Briar lane

Wappingers Falls, NY 12590

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