Customer Service Manager
Resume:
Tashia Tates
Lewisville, TX 75057
************@*****.***
Objective
Motivated and hard working Organizational Management graduate - with over 20+ years experience in problem solving, strong decision making skills with proven leadership and organizational skills - seeking to apply my abilities to increase the company’s productivity.
Skills & Abilities
-Over 10 years of customer service experience
-Reputation for ethical relationships with personnel and guests
-Excellent computer skills
Experience
Mardel Lewisville, TX April 2011 – June 2016
Customer Service Manager/Retail/Sales
Duties included, but were not limited to: Greeted guests and assisted with their shopping needs, trained employees on the sales floor, cash register and procedures, merchandised the store, answered phones, stocked product, resolved issues and complaints from guests, etc…
WIS International Fort Worth, TX July 2010 – April 2011
Inventory Specialist
Duties included, but were not limited to: Took inventory on merchandise in businesses, assembled and stocked fixtures, etc…
Babies ‘R’ Us Lewisville, TX May 2002 – June 2008
Retail/Sales
Duties included, but were not limited to: Greeted guests and established what each guest needed, recommend, selected and helped locate merchandise based on guest’s desires, stocked shelves and merchandised the store, etc…
Education
Ashford University, Master of Arts San Diego, CA June 2016 – January 2018
Major: Organizational Management
Specialization: Organizational Leadership (G)
Ashford University, Bachelor of Arts San Diego, CA July 2013 – April 2016
Major: Organizational Management
Ashworth College Norcross, GA March 2009 – July 2009
Floral Design
Communication
Promoted to Customer Service Manager after 3 years of employment with Mardel. I was part of the interview process of hiring new employees. I was responsible for leading a team, training them and resolving any escalated issues.
Leadership
I am the president of a 501(c)3 non-profit organization called Rhandi’s Heart. Our goal is to help assist families with children who are going through a crisis.
References
Donica L.Hill, Ph.D.
Educational Administrator
************@*****.***
Shanequa Whitehead
Director, Testing I Manager, Student Services
***********@*****.***
Veronica Holloway
Reading Specialist/ESL Instructor
********.********@*****.***
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