Office Administrative Assistant

Rhonda L. Brady 343-***-**** ********@*******.***

Profile

Highly efficient and reliable Administrator with 10+ years in diverse fast-paced environments

High energy with positive attitude individual who enjoys helping others

Excellent communication and rapport building skills

Ability to multi-task effectively and meet multiple priorities

Tact and diplomacy when dealing with sensitive issues

Proficient in Microsoft Word, Outlook, Excel, PowerPoint; learns new technology easily

Ability to work independently or in a team

Open and willing to always learn and advance skills and knowledge

Ensures confidentiality of sensitive information

Skills

Answered a multi-line telephone system, directing calls to the proper person or taking

orders, as needed.

Ordered all office supplies, ensuring no down time of machines or employees.

Initiate and maintain confidential medical files and records

Filed, faxed, emailed and invoiced office paperwork.

Liaised with medical team and arranged referrals/labs as requested

Collected co-pays and payments as required

Employment History

Front Services

Hard Rock Casino July 2018 – Feb 2019

Liaised with public and staff members, on a daily basis.

Helped to keep the gaming floor and areas clean and tidy.

Inforce Assistant May 2017 - Nov 2017

Empire Life Kingston, ON

Processed and picked up, incoming, cheques

Amended client’s policies, per their request, when suiting their needs

Administrative Assistant/Warehouse Inventory Specialist Dec 2014 - Mar 2017

Choquette CKS Kingston, ON

Inspected all company vehicles and scheduled maintenance as required

Input and maintained inventory database

Maintained and reconciled all timesheets for HR

Administrative Assistant Nov 2008 - Jun 2014

Homestead Funding Corp. (Formerly known as First Niagara Mortgage), Watertown, NY

Entered Alphanumeric data into Encompass database, maintaining accurate client information

Tracked complex daily/monthly/yearly activities using MS Excel, allowing for the setting of future goals

Liaised with the public, loan officers, Real Estate agents, appraisers, attorneys and underwriters to ensure work was done in a timely manner and prevent costly errors

Administrative Assistant Oct 2006 - Nov 2008

Countrywide Home Loans/Bank Watertown, NY

Scheduled appointments for all team members, allowing them to focus on revenue generation

Entered data accurately into database and archived to maintain up-to-date records

Administrative Assistant Jan 2006 - Oct 2006

Jefferson-Lewis Board of Realtors Watertown, NY

Coordinated schedules and accounts for realtors; providing administrative support

Prepared daily deposit slips, efficiently, allowing for prompt payment processing

Updated website content, keeping all realtors up to date on all upcoming changes

Managed the office email, for multiple Boards, ensuring good communication

Unit/Ward Clerk Jul 2005 - Nov 2005

Kingston General Hospital Kingston, ON

Recopied Med Kardexes, ensuring accurate medications & dosages were administered

Addressographed all material, ensuring they were placed in correct patient file

Prepared blood requisitions and tubes for the following day, allowing the correct blood tests to take place

Arranged tests, consultations, transportation and follow-up appointments for patients, ensuring they received proper care and attention

Entered new arrivals, discharges, diets and transfers, on PCS, allowing for proper care to be administered to each patient

Medical Clerk/Receptionist Aug - Nov 2005

Family Medical Associates Kingston, ON

Checked in patients for scheduled appointments; provided high quality care

Roomed patients; obtained vitals, saving physicians’ time

Pulled charts for following day appointments, preparing physicians

Transcription Clerk Feb 2003 - Jun 2005

Bend Memorial Clinic Bend, OR

Made corrections to dictations per the request of doctors, increased file accuracy

Prioritized dictations per request of physicians and/or nurses, provided completed information prior to next appointment

Front Desk Reception Feb 2002 - Feb 2003

Bend Memorial Clinic Bend, Oregon

Checked in patients for appointments and UCC nonscheduled appointments

Verified health insurance, allowing for accurate medical billing

Collected co-pays and payments at the time of appointment

Medical Records Department Feb 2001 - Feb 2002

Bend Memorial Clinic Bend, Oregon

Assisted aisle technicians filing back charts, in the right location, eliminating confusion for future appointments

Pulled charts for next day appointments, allowing for prompt patient care

Hand delivered STAT dictations, ensuring they were received in a timely manner

Faxed prescriptions to the designated pharmacies, eliminating delays

Logged medications in the patients’ chart, ensuring accuracy at time of ordering

Ordered charts and dictations for physicians, reducing patient wait time

Education & Training

AODA Customer Service Certification 2018

4 Step Worker Awareness Training 2018

WHMIS Certification 2018

Medical Office Administration Diploma St. Lawrence College, Kingston, ON

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