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Service Customer Care

Location:
Johannesburg, Gauteng, South Africa
Salary:
13000
Posted:
April 22, 2019

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Resume:

MAPULE VICTORIA MAKOLA

** ****** ******

Kwa-Thema Springs

1575

Mobile 081-***-****

Mobile 072-***-****

Email ac859n@r.postjobfree.com

PERSONAL DETAILS:

Identity Number : 870**********

Gender : Female

Race : African

Language Abilities : English, Sepedi, Sotho, Zulu

Computer Literacy : Word, Email, Internet, Power Point, Excel

EDUCATION AND QUALIFICATION BACKGROUND:

RESHOGOFADITSWE S.S

Grade 12

Matric Senior Certificate

Sepedi 1ST L, English 2nd L, Mathematics, Geography, Physics, Biology

2006

PC TRAINING & BUSINESS COLLEGE

National Diploma

Information Technology

2008

St MYRHH COLLEGE

Certificate

Call Centre Training

2009

EMPLOYMENT DETAILS:

1.PG GLASS

Department : Head office / Insurance Admin

Occupation : Contact Centre Agent

Duties/Roles : Receiving Authorised insurance claims via emails to register.

: Contacting the clients to confirm the authorised claims details on Roc system before registering.

: Communicating with the fitment centres in terms of scheduling a fitment with the client.

: Creating Insurance quotes and cash quotes to upload on the Roc system.

: Warm transfer calls for fitment centres.

: Loading all leads for Insurance or Cash on the Digicall System

: follow cash lead through conversation and invoicing and close Appropriately on DPS.

: Ensure that you handle all customer complaints and get advice from Fitment centre, operation managers.

: Handle the processing of any claims accurately by liaising with customers on correct excess amount.

: advising client when vehicles will be ready for fitment.

: Working with insurance advisers in regards to registering of claims and following on the claims as well.

Duration : 02 May 2017 – Still currently working

2. Multichoice

Department : Customer Care

Occupation : Call Centre Agent

Employee Number: 300022399

Duties : Inbound calls, creating new dstv accounts,

Reconnecting Services, Disconnecting Service,

Upgrading & Downgrading packages, Technical queries.

Duration : 16 January 2017 till 28 April 2017

3. Smartlab Cellular Repair Centre

Department : Call Centre

Occupation : Customer Support

Duties : Inbound calls (assisting with Quotes, Booking cell phones for repairs, booking with couriers.)

Outbound calls (Calling insurance client to arrange for collections with the couriers, following up with the tasks once the client’s phones has been booked in.)

Duration : 15 January 2016 till 03 December 2016

(Company Liquidated)

4. Bytes People Solution

Department : Vodacom Account (Contract Money) and 3G Department

Occupation. : Service Consultant Agent

Duties : Checking Account Balances, Updating/ Changing Account

Details, Increasing/Decreasing Call Limit, Checking Upgrade

Logging Request, Performing Sim Swap,

Migration (Changing Packages), Assisting with

Department : Vodacom Account (Nightshift Prepaid)

Occupation. : Service Consultant Agent

Duties : Logging Request, performing Sim Swap,

Duration. : 13 February 2013- 09 January 2016

5. EDCON

Division : Boardmans

Occupation : Service Centre Operator (Cashier) and Retail

Associate Specialist

Duties. : Operating the tills, Answering incoming calls,Transferring to required departments, Ordering Stock,

Fixing pay slips according to dates, Counting and Receiving Stock.

Duration : From November 2009- September 2012

6. FIFA South Africa

Division : Volunteer Programme for the 2010 FIFA World Cup South

Occupation : Transportation (Shuttling)

Duration : From June 2010 to July 2010

REFERENCES:

1.HR “Lihle Nyongwana”

PG GLASS/GROUP

010-***-****/

ac859n@r.postjobfree.com

2.Ntombi Mkhize

2nd in Charge at Admin Service Recovery

010-***-****/ 076-***-****

ac859n@r.postjobfree.com

3. Craig Daitz

CE0 for Smart lab

ac859n@r.postjobfree.com

072-***-****

4. Santosh Singh

Team Leader for Post Paid at Bytes People Solutions (Contract Money)

076-***-****

ac859n@r.postjobfree.com



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