Customer Service Training, GDS system training

Dear Sir / Madam,

I am a recently qualified customer service agent and would like to fulfill my dream and pursue a career in the world of aviation.

As detailed in my Curriculum Vitae and supporting documentation, I meet all the requirements specified for the advertised position and would really appreciate you considering me for the position.

Thank you for taking the time to review my CV and I look forward to meeting with you in the near future.

Kind Regards,

Boitumelo

PERSONAL PROFILE

ID Number : 000**********

Nationality : South African

Gender : Female

Marital Status : Single

Dependants : None

Driver’s licence : None

Criminal record : None

Health : Good

Languages : English, Afrikaans, Isizulu

EDUCATIONAL QUALIFICATIONS

CURRENT STUDIES

COURSE NAME : Passenger Ground Handling / Customer Services

ORGANISATION : EPT Aviation Training Pty (Ltd)

DATE COMPLETED : 18th February 2019 – 8th March 2019

SUBJECTS : Aviation General, Codes and Abbreviations

Airline Terminology

Travel Documentation

Baggage Handling, Airport Environment – Hazards and Risks & Basic Ticketing

Aviation Medicine, HIV & AIDS and Handling of passengers with Special Needs

Dangerous Goods

Security Awareness

Interviewing Skills

Typing skills

Customer Resource Management, Conflict Management, Cultural Diversity

COURSE NAME :GDS Systems Training

ORGANISATION :EPT Aviation Training Pty (Ltd)

DATE COMPLETED :3rd February – 15th February 2019

SUBJECTS Navigate the system

Sell seats

Create a Booking File

Amend and enhance a booking file

Apply the above to Special Category Passengers (UMNRs, YPs, MEDAs etc)

Book Hotel Accommodation

Book Car Hire

Access Fares and Understand Rules

Quote bookings using Fare Quote, Fare Quote Planner and E-Shopper

Ticket Bookings

Issue in Exchange Tickets

Understand EMD

Update and Manage Queues

Manage Client File

SECONDARY EDUCATION

High School : Hoer Volkskool Heidelberg

Highest standard passed : Grade 12

Subjects : English

Afrikaans

Life Orientation

Mathematical Literacy

Life Science

Physical Science

History

SUPPORTING DOCUMENTATION

Copy of Identity Document

Copy of Matric Certificate

Copy of EPT Aviation Training Certificate

Contact this candidate