Social Media Customer Service

CURRICULUM VITAE

OF

YOLISA KASI

Personal Details

Full Names: Yolisa Patience

Surname: Kasi

Title: Miss

Gender: Female

Date of Birth: 05 May 1995

Identity No. 950**********

Ethnicity: Black African

Nationality: South African

Home Language: IsiXhosa

Religion: Christian

Disability: None

Contact Details

Physical Address: 23 ORCHARD STREET

CRYSTAL MEWS 41

BRAMLEY VIEW

Johannesburg

2090

Cell phone: 078-***-****/083-***-****

Email address: **************@*****.***

*********@*******.**.**.**

Language Proficiency

Speak Read Write

IsiXhosa - Good Good Good

English - Good Good Good

Sesotho - Good Fair Fair

Afrikaans - Fair Good Good

Academic Information

High School

Name of School: Bergview College

Subjects: English Home Language

Afrikaans First Additional

Mathematics

Life Sciences

Physical Sciences

Life Orientation

Qualification: Matric Senior Certificate

Year obtained: 2013

1. Tertiary

Name of University: University of Johannesburg

Name of Course: Logistics

Qualification: National Diploma in Logistics

Year obtained: 2016

2. Tertiary

Name of University: University of Johannesburg

Name of Course: Logistics

Qualification: Bachelor of Technology in Logistics

Year obtained: 2018

Training

Name of Institute: ADY Staffing (PTY) LTD.

Name of Course: Call Centre

●Inbound

●Outbound

●Customer Service

●Multimedia

●Customer Support

Qualification: Seta Accredited Call Centre Certificate

Contact Person: Mr R.J. Steyn

Position: Lecturer/Facilitator

Tell: (011-***-****/079-***-****

1. Work experience

Name of Company: Summat Training Institute

Job Title: Administrator/ Office Manager

Job Description: Human Resources, Finance Administration Duties

•Maintaining employee files (both soft & hard copy), being the contact through which all employee documents are received and filed as well for notifications of all staff on HR matters. Keeping employee records up-to-date by processing employee status changes in a timely manner

•Managing the logistics around employee development and training, performance management and grievance/disciplinary ensuring all staff play their roles effectively and according to policies and procedures.

•Producing periodic reports for management, regularly or as requested e.g. Skills reports, leave reports, employee turnover, performance management, training needs analysis, etc.

•Data capturing for pastel and other related inputs

•Telephone management system--Receiving, transferring calls from switchboard and preparing call reports as and when required by management

•Preparing agendas, minute-taking and distributing of documents for key meetings, especially Board meetings, (before and after). Arranging and serving refreshments, where necessary, for meetings and training sessions.

•Ensuring the adequate provision of consumables, materials, stationery and tools for the operation of the head office through the procurement policy. In addition, managing usage of these resources.

•Planning and implementing activities and events that will improve the morale at different sites around the business and across the whole business.

Start date: 26 March 2018

End date: Current

Reference: CFO – Bongani Moyo

Contact: 011-***-****

2. Work Experience:

Name of Company: Mindshare

Job Title: Receptionist

Job Description: Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

Start date: 05 May 2017

End date: 18 December 2017

Reference: Human Resource Assistance - Wandile Mashiloane

Contact: 011-***-****

3. Work Experience

Name of Company: Eland Solutions

Job Title: Receptionist/Administrator

Job description: Management of office equipment

Maintaining a clean and enjoyable working environment

oHandling external or internal communication or management systems

Managing clerical or other administrative staff

Organizing, arranging and coordinating meetings

Sorting and distributing incoming and outgoing posts

Search for tender online

Start date: 14 February 2017

End date: 01 May 2017

Reference: Business Developer – Mason Mvura

Contact: 063-***-****

EXTRA INFORMATION

ORGANIZATION PARTICIPANT

Transport And Logistics Student

Association

(Talsa)

PERSONALITY

Enthusiastic

Smart

Driven

Passionate

Good Problem Solver

INTERESTS

Social Media

Technology

Politics

SKILLS AND COMPETENCIES ACQUIRED

Professionalism

Communication Skills

Multitasking Capability

Computer

Delivering Mail

Computer skills

Microsoft Office

Excel

PowerPoint

Microsoft Access

Outlook

CAREER HIGHTLIGHTS

Communication

Multitasking.

Prioritizing.

Organization.

Technical skills.

Interpersonal skills.

Initiative and problem-solving abilities.

Dependability

High attention to detail

Proactive

punctual

Contact this candidate