Customer Service Data Entry
Resume:
John Claros
Alexandria, VA *****
************@*****.***
Objective: To obtain an entry level administrative position to expand my customer service skills. Desire to work on challenging projects and in team environments to build management experience. Seeking a company that offers mentoring and career development, and ultimately allows me to contribute to the overall success of company goals.
Work Experience
07/14 - 03/19
Architectural Covenants Coordinator, Legum & Norman – Falls Church, Virginia
Consult with ARC committee for further understanding rules and regulations. Conduct visual inspection of properties for compliance and the enforcement of all governing documents. Schedule home inspections. Maintain current and accurate records with respect to violations issued. Respond to inquire and complaints from homeowners concerning covenant violation. Upload photos and enter inspections results in company system. Mail violations letters to homeowners. Handle rush order home inspections based on client and company needs. Check que for new inspections.
09/09 – 07/14
Front Desk Agent, Kimpton Donovan Hotel – Washington, D.C.
Review arrivals noting special requests, booking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost &found report. Knowledgeable of immediate area, services, attractions, and events. Knowledgeable of fire and emergency procedures. Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system.
06/08 - 09/09
Key Entry Operator, Attaché Properties – Washington, D.C.
Prepared and maintained leasing documentation for new and existing tenants. Performed data entry and maintained confidential tenant files. Answered customer’s calls regarding property inquiries. Maintained rental check accounting and banking transactions.
Mailroom oversight.
04/04 - 05/08
Sales Associate, Magruders – Alexandria, Virginia
Coordinated store layouts and build advertisement displays. Performed inventory projects and maintained products restocked.
Assisted with customer service returns and directed questions.
Learned cashier and cash flow procedures.
Educational Background
09/09 – 09/15
B.S. Sports Management, George Mason University - Fairfax, Virginia
Skills
Bilingual (English and Spanish), Great customer service, interaction skills, Microsoft Office, Microsoft Outlook and C3 Citrix
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