Data Entry, Detail Oriented, Dedicated, Quick Learner, 10-Key, etc.

Tammy E. Woods

**** ******** ****** *. 727-***-**** H, 727-***-**** C

St. Petersburg, FL 33705 *********@*****.***

Career Summary

I am actively seeking a position that will allow me to use my professional skills in the field of Computer Sciences and to lend my expertise to an organization looking to grow. Some of my previous work experience entails: computer operations, various billing duties, accounting, handled high volume calls in a fast pace call center, very detailed oriented and reconcile reports for accuracy, PC Literate and Shipping/Receiving.

Professional Experience

Don Cesar Hotel, St. Petersburg Beach, FL 04/2017-Present

Receiving Clerk & PBX Operator

Receive and distribute all incoming & outgoing materials to the hotel, including FedEx and UPS transactions.

Place orders for all food, paper and miscellaneous products the kitchens and outlets need on a daily basis. Process daily invoices using excel spreadsheets.

Answer all incoming calls to the Hotel and address or forward call accordingly.

TransAmerica Inc., St. Petersburg, FL 04/2016-4/2017

Premium Specialist

Analyze process and accurately update policy payments in all applicable applications in a timely manner.

Work in a collaborative manner to meet established departmental service level goals and perform in high volume environment on a daily basis while maintaining acceptable quality and productivity benchmarks.

Policy Service Agent-Temp 07/2015-04/2016

Service existing Life Insurance policies. Make calls to Insurance agents and policy holders when necessary to obtain clients new information. My responsibilities consist of: processing address changes, database searches, researching and updating contact information and other personal information

SalesMakers, Inc., St. Petersburg, FL 03/2015-7/2015

Corporate Recruiter-Temp

Corporate recruiter in a high volume call center

Assist Human Resources with HR Background checks and special projects as needed.

Enter Candidate information into the company database for recruiting efforts. Entails reviewing the resumes and pulling valid information to qualify them for open positions.

The Newport Group, St. Petersburg, FL 10/2011-11/2014

Retirement Plan Operations Specialist

To ensure participant distributions and fees are processed timely (within set service standards) and accurately. Responsible for escalating items that may not meet set service standards and items that do not meet normal operations procedures and quality checks.

Qualify 401K plans & may include the following, other duties may be assigned. Receiving, routing & logging of incoming mail & emails Receiving, routing & logging of incoming checks, entering disbursement request information into tracking system, Emailing amortization schedules to clients Review & Update disbursement issuance.

Raymond James Bank, St. Petersburg, FL 04/2005-11/2010

Support Analyst / Computer Operator

Managed the call tracking system, Service Desk, for new problem reports and change requests in addition to troubleshooting and resolving requests within required time limits.

Provided detailed documentation in the call tracking system.

Stayed abreast of, and comply with company and department policies and procedures.

Effectively communicated to my peers and management any system issues that affect the quality or reliability of supported systems.

Install, configure, troubleshoot and resolve problems on a variety of commercial and proprietary software via on-site support.

Maintained basic concepts of practices and procedures of operating computers and peripheral equipment which entails hardware and software support.

Installed and configured software, operating systems, and the organizations standard images.

Performed various Level 10 Technical Liaison duties.

Proficient in daily operations on the AS\400 iSeries 6.0 mainframe. Includes performing backups and running various daily jobs.

Raymond James and Associates, St. Petersburg, FL 04/2001 – 4/2005

IT Technical Coordinator

Worked with requesters and IT applications to obtain all up-front research information necessary to ensure accurate and timely completion of work requests.

Entered work orders (trouble tickets) for IT departments and related areas into the call tracking database. Very proficient in data entry.

Processed IT work requests timely & accurately. Validated and rectify database entries using AnswerNet on our MS platforms (Win2000).

Handled inquiries about work order status and update with detailed documentation as new issues arise.

Informed work requesters of standard turnaround times for technical activities. Negotiate exceptions to turnaround times with input from other Technical areas, Supervisor, and Technical Consultants as compelling business needs prescribe.

Maintained workflow procedure documentation.

Worked closely with Technical Consultants, Technical Support Personnel, and Requesters to ensure that all components of work requests are entered.

Involvement on project teams as required.

Performed various other duties and responsibilities as assigned.

Eagle Asset Management of Raymond James & Associates, St. Petersburg, FL 10/1998 – 4/2001

Computer Operator

Maintained night processing for EAM using the Unicenter Application. Also continue to submit, monitor, and report on test jobs submitted by the IT Department. Perform database and file system backups on our Sun MicroSystem 4500.

Maintained Unix / SQL based applications and troubleshot when jobs aborted.

Provide support to both our internal and external customers.

Designed & Maintained a Web Page on the Nightly Computer Operation Procedures, using the FrontPage Protocol.

Exhibit a Service 1st attitude to customers which often required overtime.

St. Joseph’s Hospital, Tampa, FL 1996 - 1998

Computer Operator and Billing Clerk

Monitored multiple systems including IBM 3090, MVS-ESA, JES II, CA-7, and CA-11. Monitored jobs and the network, performed backups, tape maintenance and restores, job scheduling utilizing CA-7; problem determination, printed and distributed reports, restart/rerun using CA-11.

Processed Medicare/Medicaid UB92’s for accurate and prompt payments. Made necessary telephone inquiries to patients for missing information, insurance info, etc. Monitor daily Transaction Control Error reports for 3 major hospital facilities, maintained a log of the daily errors, provide departments with critical information to prevent future errors from occurring.

Education

A.A.S. Computer Sciences, Andover College, Portland, ME 1982– 1984

Continuing Education through Raymond James entailing, Financial Product Overview, Unicenter TNG, Unix Lev 1, Trading Ops, Stocks & Fixed Income Products, Basic Informix SQL training, Networking Essentials 101, (Secondary) Digest Authoring, Application Administrator Course Levels 1-3, Financial Planning, & Leading Effective Meetings & SQL Queries for Mere Mortals, Making Effective Decisions, Time management, Attended all TL levels 1-10

Technology

Programming Languages: {College} Cobol, RPG & Assembler

Software: MS Office Suite (Word, Access, Excel, Outlook, Windows 98/NT/2000/XP, SQL Server, Tandem

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