Front Desk Receptionist, Customer Service, EMR, Cash Handling, Sales

ALEXUS KEYS

***A Hwy ** E Clinton, MS *****

Email: ******.****@******.***.***

Cell: 601-***-****

EDUCATION:

Master of Public Administration (MPA) Jan 2018 - Present

Belhaven University, Jackson, MS

Bachelor of Science in Public Health (Health Policy and Administration) December 2016

The University of Southern Mississippi, Hattiesburg, MS

Member of the Health Administration Student Association

Member of Eta Sigma Gamma National Honors Society

Honors and Awards: Dean’s List, Fall 2015-2016 and Fall 2016-2017

Associate of Arts in Pre-Occupational Therapy December 2017

Holmes Community College, Ridgeland, MS

WORK EXPERIENCE:

Front Desk Office Coordinator: 2017 - Present

Capital City Children & Adolescents Clinic, Flowood, MS

Schedule and confirm patient appointments, checkups, and physician referrals in person or on the telephone

Receive insurance co-pay payments and remaining outstanding balances and post amounts paid to patients’ accounts

Protects patients’ rights by maintaining confidentiality of personal and financial information

Maintains patient accounts by obtaining, recording, and updating personal and financial information

Comforts patients by anticipating patients anxieties and answering patients’ questions

Customer Service Representative: 2016- 2017

General Dynamics Information Technology, Hattiesburg, MS

Provided exceptional customer service to consumers all over the United States in a fast-paced call center

Assisted consumers in filling out applications and enrolling them in the best healthcare coverage that best suit their health needs

Answered any questions consumer may have had regarding their health insurance company, the health plan they were enrolled in, and information regarding their 1095 A form

Effectively communicated accurate information to the consumer regarding other information on account

Desk Assistant: 2015 – 2016

The University of Southern Mississippi, Hattiesburg, MS

Maintained an environment conducive to learning and studying for residents

Provided security for the front desk with a positive attitude and served as a resource and referral agent to all visitors

Ensured that the front desk was never left unattended

Enforced policies and procedures to residents and visitors and reported any issues to the resident assistant or higher personnel

Sales Representative: 2014 – 2015

CUTCO- Vector, Ridgeland, MS

Received an award for selling the most kitchen cutlery

Filled and submitted accurate customers’ orders daily

Provided great customer service to potential customers by persuading customers to buy products that suited their cutlery needs

Promoted sales and maintained a professional relationship with existing and future customers

Resolved customer complaints by investigating problems, developing solutions, and making recommendations where needed

The Claiborne at Hattiesburg: Fall 2016:

Healthcare Intern – Hattiesburg, MS

Provided assistance at the front desk to ensure smooth operations while greeting and directing residents and guest to proper locations.

Maintained daily logs, records, and forms of patients to ensure confidentiality of all patients and guests

Designed and implemented office policies while achieving financial objectives through annual budgeting and data of residents housing.

COMMUNITY SERVICE:

The Claiborne Assisted Living Home Facility, Hattiesburg, MS

Cox Medical Center, Terry, MS

Osceola McCarty Youth Development Center, Hattiesburg, MS

Stew Pot, Jackson, MS

Methodist Rehabilitation Center

University of Mississippi Medical Center

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