Customer Service Assistant

Curriculum Vitae

Of

Zahir Ahmed

Mailing Address

House: B6, F8, Ezdan # 38,

Al-Wukair, Qatar.

Cell No: +974-********

Email: ***************@*****.***

Career Objectives:

Seeking a challenging and growth oriented position where my interpersonal skills can be best utilized and awaiting for an initiative role.

Educational Qualifications:

S.S.C. (Secondary School Certificate)

Name of the Institution : Al-Hazmodho Bapari high school, Open University of Bangladesh

Group : Business Studies.

Passing Year : 2013

Board : Dhaka

Grade Point Average : A-

Employment History:

Organization : FMM (Facilities Management & Maintenance) under of Qatar Airways

Housekeeping Section.

Working Duration : From 18th July, 2014 to Present

Position : Kitchen Steward & Assistant Waiter (VIP Lounge)

Place : Hamad International Airport, Doha-Qatar.

Organization : Army Staff and Bangladesh National Defense College.

Working Duration : Approximately 4 years (1st April 2011 to 14th July, 2014)

Position : Foreign Take Care and Waiter.

Place : Mirpur, Dhaka, Bangladesh.

Duties and Responsibilities:

Attend daily briefing by according to shift

Maintain proper grooming as per the organization.

Reporting to supervisor for any major follow-ups and maintenance issues in the area.

Greeted each customer with friendly eye contact.

Cleaning of rooms and public areas as per the requirement.

Maintain of corridor and setting up pantry.

Taking and giving proper hand over to the next shift.

Picking up and delivering guest laundry calls on housekeeping desk.

Professional Skills:

Advanced interpersonal skills.

Excellent verbal communication.

Relationship/team building.

Perform well in high-demand, fast paced environments.

Commitment to quality & service.

Staff collaboration & customer friendly.

Profit enhancement & quality control.

Coordination skills.

Personal Information:

Father’s Name : Abdul Kader

Mother’s Name : NoorJahan Begum

Date of Birth : 1st January, 1990

Nationality : Bangladeshi

Religion : Muslim

Gender : Unmarried

Special Skills:

Client Satisfaction

Relationship/ Team building

Hospitality environment.

Customer friendly

Excellent verbal communication

Language Proficiency:

Speaking : English, Bengali, Hindi and Arabic.

Writing : English and Bengali,

Seminar Attended:

Health Safety Training

Ezdan-38, Seminar Hall, Al-Wukair, Qatar.

Special Attributes:

Hard working and consistent performer, Team player, Sincere and Enthusiastic, Fast Learner, Flexible and can adapt to changes and able to work under pressure.

I hereby certify that above information true and correct to the best of my knowledge and belief.

Zahir Ahmed

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