Desktop Support Civil Engineering

Adam D. Vigeant

*** ******* *****, *******, ** **038

978-***-**** • ****************@*****.***

QUALIFICATIONS

Certificate in Network Engineering and Management from Computer Learning Center

Master Certificate in MS Windows Systems Engineer with Exchange from Clark University

Certified A+ Software and MCP

Certificate of Completion in VMware vSphere 6.0 Datacenter Operations

Solid interpersonal skills, teamwork, customer service, problem solving and issue resolution

TECHNICAL SKILLS

Operating System experience includes all Desktop and Server operating systems up to Windows 10 and 2012 server. Can install and configure MAC, LINUX, UNIX, VMware, and Hyper-V. Experience with EMC SANs and Backup solutions.

Expertise in AD, DNS, DHCP, TCP/IP, GPOs, routing, network shares, permissions, encryption, sub-netting, VPN, print servers and printers, FTP, VoIP, Exchange, Antivirus and all versions of MS Office and Office 365.

Hardware experience includes Dell, HP, Lenovo, Toshiba, and Apple desktops and servers. Knowledgeable with Linksys, HP, Dell switches and CISCO routers.Support of most office electronics including printers, plotters, scanners, copiers, projectors, KVMs, VoIP phones, smart phones, tablets, cameras, storage drives, laminators, fax machines, and postage machines.

Support skills in a vast range of software including, but not limited to, helpdesk ticketing, Visio, email, network monitoring, wireless, ERP, SQL accounts, CAD, medical, accounting, imaging, manufacturing, Citrix and SAP.

Knowledgeable in Data center operations, backup generators, AC, environmental controls, building security and ISPs.

EMPLOYMENT

Service Desk Administrator/Field Tech May 2018 – Present

Convergence Networks, Milwaukie OR

Fielded calls from customers spanning over 60 different infrastructures and resolved technical issues using ITGlue, Kaseya and Connectwise. Resolved calls ranging widely from networking issues, a broad range of industry software installations, server issues, Office 365 with MFA configurations, and permissions issues.

Went to customer sites to deploy computers or resolve computer and network issues.

System Administrator October 2016 – August 2017

Oregon Cherry Growers, Salem OR

Supported the IT infrastructure of three plants protected by Sonicwall Pro 3060 firewalls, two dozen VMware servers, one hundred computers and connected via VPN connections through Charter ISP.

Managed the SolarWinds monitoring system, Exchange 2010 server, Norton Symantec Endpoint Protection Manager, and Spiceworks for inventory and helpdesk tickets.

Improved the Active Directory environment by fixing the DNS, DHCP, DFS, NTFs permissions, printing and GPOs structure and configuration. Modernized the network by migrating the FSMO roles to updated OS servers.

Enhanced the network by replacing the wireless network with SonicPoint WAPs, Level 2 switches and performing low voltage and VLAN work.

Additional support work and projects included VPN, VEEAM backups, VMware host builds and reimaging computers.

Improved company moral with high-level customer support as well as reorganizing inventory and server rooms at all three plants.

Managed software included Acronis, Alchemy, Malwarebytes, Solomon, Kronos and Spiceworks

System Administrator August 2015 – October 2016

Foodguys, Wilsonville OR

Sole support of the technological infrastructure for an Office building and warehouse with a dozen Hyper-V servers, 60 users and protected by two NSA 220 SonicWall firewalls and a Barracuda 300 SPAM filter.

Administration and enhancement of switches, WAPs, Azure backups, NEC VoIP system, Epicore ERP system, SQL user accounts, Gmail, FaxFinder, Document Locator software, Sage 100, Trend AV, BarTender, Spiceworks, QuickBooks, door security software and websites.

Created project plans for low voltage work, ISP conversion to fiber, DR, and backup generators.

Educated users on company email and virus protection. Implemented Acronis imaging system and managed software licenses.

Reorganized and improved DNS, DHCP, NTFS permissions and the print server.

System Administrator / Operations Specialist July 2010 – April 2015

Aries Systems Corp, North Andover MA

Supported a SAS company comprised of two data centers and three office buildings with over 200 servers and 70 users protected by two CISCO routers using BGP, Barracuda 300 SPAM server and internal Sonicwall firewall.

Performed low voltage work, fiber installs, backup generator and UPS support, AC monitoring and other datacenter operation concepts.

Assisted in the improvement of the network infrastructure by adding router, firewall, and Barracuda entries as well as configuring VLANs, managing a VOIP system replacement, and authoring Tembria/Frameflow policies used in monitoring.

Administered DNS, BIND, DHCP, NTFS, GPOs, IIS, Apache, Symantec BUE, Spiceworks and Exchange.

Installed and configured VMware servers, MSL2024 tape libraries and a door card security system,

Management of all licensing and warranties for company software and server systems.

Built clustered Windows SQL server pairs connected to dual mirrored EMC VNX SANs.

System Administrator December 2009 – July 2010

Robert Half Technology, Burlington MA

Sole onsite system administration for Sunny Delight Bottling Corporation.

Infrastructure support included PC imaging, AD work, antivirus, backups, hardware issues, data center support, email, WAPs, switches, wiring, phones and inventory.

Desktop Support Specialist August 2008 – September 2009

American Personnel, Burlington MA

Provided desktop support for Lahey Hospital including virus/spyware removal, medical software and hardware installations, imaging, email configuration, printer setups, wiring network connections, special projects and technical documentation.

Previous assignments include System Administration, Desktop/IT Support, and Helpdesk work.

EDUCATION

W2K MCSE with Exchange

Clark University, Woburn MA

Administration, design, migration and security of Windows networks, directory services and Active Directory with Exchange.

NEM Program

Computer Learning Center, Methuen MA

Trained in Windows workstation, server, domain administration, tech support, enterprise concepts, proxy server, TCP/IP, networking essentials, IIS and Novell.

Civil Engineering Program

Northeastern University, Boston MA

Majored in math, physics, and civil engineering. Paid co-op experience includes the Design & Construction Department for the General Services Administration, Asbestos Removal Project at the JFK Building, the Project Management Office for the Fan Pier Boston Courthouse, and time spent working in the Engineering Department for the Boston Water & Sewer Commission.

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