Customer Service Manager
Resume:
ANGELA OSORIO
Westfield, NJ *****
https://www.linkedin.com/in/angela-osorio-307180177 **************@*****.***
PROFILE
With 15 years of experience in the field of insurance, hospitality and tourism, I gained experience in personnel management, customer service and operational management. I have a high level of commitment and give all my best to achieve the goals for my team in an environment of respect and dignity.
EXPERIENCE
Star Hospitality group
New York, NY
Staff Liaison for Hampton Inn Time square, Fairfield Inn Penn station, Hyatt House Jersey city NJ and others properties.
January 2018-January 2019
Staff Liaison
Guarantee to our clients, as a third party that our staff in the Housekeeping department works in a coordinated way, hand by hand with managers and supervisors, following the rules, protocols and standards of the brands, guaranteeing success and results in the operation of the hotel. Responsibilities are also rooms and P.A supervisor, schedule management, problems solving and staff training.
Marriott Fairfield Inn & Suites-Manhattan/Central Park, New York Superior cleaning services
Housekeeping Supervisor
February 2017-January 2018
Marriott Residence Inn Princeton-South Brunswick NJ- Now SONESTA ES SUITES Housekeeping Supervisor
August 2014- February 2017
Housekeeping Supervisor
Review and inspect the process and the work done by room attendants and house persons, identify, warn and report problems relating to engineering, rooms available, assist in training to all housekeeping staff and be in constant communication with all team members. Open and close the Housekeeping department, Update rooms in the system and all matters relating to housekeeping department. Follow all protocols of the department and ensure that all areas of the hotel fully comply with the standards of our brand.
EDUCATION
Angela Osorio M
HIGH SCHOOL
Colegio San José
Colombia
UNIVERSITY-
TECHNICAL SKILLS
Universidad de Caldas
Veterinary
Colombia
Fosse PMS System
Opera PMS System
MS Word,
MS Excel,
MS PPT,
LANGUAGES
Spanish Native spoken and written.
English Spoken and written.
Angela Osorio M
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