Manager Office

CURRICULUM VITAE OF TRUDENCE JILLIAN PILLAY

Personal Details

Full names Trudence Jillian Pillay

Preferred name Troy

Sex Female

ID No 860**********

Date of birth 08 February 1986

Marital Status Married

Dependants Two

Citizenship South African

Health Excellent

Drivers License Code 08

Transport Own (reliable)

Contact Number 073-***-****

Mail Address ****@**************.**.**/**************@*****.***

Physical Address Bonaeropark

Kempton Park, South Africa (Gauteng)

1619

Languages English, Afrikaans- both home language – Excellent (read, write and speak)

Availability 1 months notice

Education

Institute Hoërskool Stoffberg

Course Matric – Grade 12

Subjects English, Afrikaans, Mathematics, Accounting, Economics, Computer studies

Status Completed 2003

Institute Christian Family Church International

Course Complete 1st, 2nd and 3rd year

Status Advanced Bible studies

Employment

Company Protea Metering

Period May 2014 to Current

Position Held Office Manager

Duties / Experience:

Maintain the office condition and arrange necessary repairs

Procurement- Organize the office layout and order stationery and equipment

Schedule meetings and appointments

Handling petty cash

Client liaison- assists with account queries- telephonic, email and walk in clients.

Supervising and monitoring the work of administrative, office cleaning and gardening cleaning staff

Delegating tasks to junior employees

Ensuring that the health and safety policies are up to date

Maintain and update client information on the system

Capturing of data relating to opening off accounts.

Closing existing accounts off, deadlines, dates, journals

Email final invoices and statements.

Handing over accounts debts to credit control department

Handing over account refunds to the refund department.

Handing over debit order applications to the finance department.

General Filling,

Certificates obtained: Health and Safety Representative and First aid

Reason for leaving Career growth/new opportunities

Company Protea Metering

Period Feb 2010 to May 2014

Position Held Admin Clerk

Duties / Experience:

Handling new application forms, opening new accounts and capturing data on the system

Closing off existing accounts, capturing closing readings, deadlines and journals- transferring balances

Email final invoices and statements.

Handing over accounts debts to credit control department

Handing over account refunds to the refund department.

Handing over debit order applications to the finance department.

Client liaison- assists with account queries- telephonic, email and walk in clients.

General Filling

Handling petty cash

Working standby 16h30 to 21h00 to assist clients after hours (worked standby from February 2010 to May 2014)

Promoted to Office Manager

Company Protea Metering

Period April 2009 to February 2010

Position Held Receptionist

Duties / Experience:

Handling all incoming calls – switchboard and directing the calls to the applicable employees

Assisting clients with telephonically queries

Taking payments, cash and card- reconcile at the end of the day and banking

Promote to Admin Clerk

Key skills learned

Sound communication skills – successfully handling customer queries at all levels requires good listening skills and sound interpersonal relations.

Problem solving skills – I have been able to consistently resolve customer queries methodically and independently.

Team Player – I have demonstrated sound abilities to consistently share knowledge and assist team members to develop their skills in order to achieve team goals.

Planning and organizing – I possess good planning and organizational skills and am able to balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Systems knowledge - experience in accurately preparing and analyzing data for management and presenting that in the correct format.

Company Emerald Guesthouse

Period 20 August 2008 – 4 April 2009

Position Admin Clerk

Reason for leaving Temporary Employment

Duties / Experience:

Making bookings/ reservations

Filling

Upkeep of the interior and exterior of the guesthouse

Managing of domestic workers

Planning of meals: developing and compiling of menus, estimating food quantities and costs, purchasing of food supplies, preparation of food and supervision of kitchen staff.

Providing of information: on tourist attractions in the vicinity as well as on personal safety precautions.

Stock controller

Procurement

Key skills learned

The ability to work with tourists from diverse cultures and traditions and managing at all times to meet their individual and specific requirements.

The ability to deal with pressures associated with peak seasons.

The ability to deal with dissatisfied or overly critical guests.

Creating a 'home from home' atmosphere for guests.

Good time management- picking and dropping off guest at the airport on their time schedule.

Positive and warm attitude with the daily interaction with guest and throughout the duration of their stay.

Company Market Decisions contract ACSA

OR Tambo International Airport

Period 20 Feb 2006 – 20 Sep 2006

Position Marketing Researcher

Reason for leaving Student job

Duties / Experience:

Observation at departure terminal, check - in counters, boarding gates, security gates and arrival terminal both domestic and international flights.

Conducting customer surveys

Handing over data to senior management for capturing and analyzing

Key skills learned

Time management: Following schedules and being on time everyday

Monitoring – by using a stop watch to record the movements of passengers at given times.

Attention to detail

Honesty and integrity

The ability to prioritize and multi task accordingly

Being independent, positive and confident

Good oral and written communication skills

Interest and Hobbies:

Listening to music

Dancing

Spending time with family

Personal Attributes:

Attention to detail

Independent, positive and confident

Problem solving skills

Team player

Systems knowledge

Have own transport

Punctual

Loyal

Good communicator

Reliable

Honesty and Integrity

Hard worker

Good listener

REFRENCES

1.Raymond Swarts / Makkie von Stade: 012-***-****(Protea Metering - Portfolio Manager and Senior Administration Manager)

2.Nico Geldenhuys:011-***-**** (Emerald Guesthouse - Owner)

3.Diane Tute: 082-***-**** (ACSA - Manager)

Contact this candidate