Desktop Support Engineer
Resume:
MD ABDULLAH AL BAKI
Multilingual skilled solutions specialist with an extensive troubleshooting background. Seeking to benefit an IT department with complex technical knowledge and strong leadership skills.
Los Angeles, CA
****************@*****.***
Exceptional troubleshooter
Highly dedicated to the core of the job
CompTia A+ trained- Software & hardware Excellent time manager, diligent and attention to detail oriented
Motivated team-oriented individual with a positive attitude, Interpersonal Skills and high level of self integrity.
ITIL process, systems administration, MCSE
Mission critical support experience
Clean California full driving license
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Solutions Specialist
Hewlett Packard Malaysia - Cyberjaya, Selangor, Malaysia July 2011 to April 2015
Managed over 35000 incidents,escalations, extensive remote troubleshooting, advise and train daily IT issues to the users with advanced communication and multilingual skills Time management, multitasking, keeping attention to details, resolved issues to its fastest possible way maintaining high consistency, self-integrity and dedication. Incident management, ITIL process based coordination, integration with over 1000 internal teams of IBM, Wipro, TCS, Ericsson, HP onsite located in APJ, EEMEA, EAMCS regions supporting over 1000 products involving Citrix, VMware, core networking, SAP, Wintel, database. Managing mission critical top severity incidents on multiple platforms involving Hewlett Packard global infrastructure with a support scope of over 118000 users globally. Systems Engineer
Informatics Institute Bangladesh - Dhaka, Bangladesh August 2004 to December 2005
User Account Administration, Monitor and troubleshoot systems performance, Solving broadband internet connectivity problems, wireless network supports, configuring exchange server and support the users, configuring active directory, maintaining DNS,DHCP,VPN and terminal servers, printing problems, antivirus-Symantec, firewalls and all sorts of day to day troubleshooting. Education
Associate in Diploma in Computer Studies Validated By University of Cambridge (DLE) U.K and National Computing Council, U.K Informatics computer school - Dhaka
April 2003 to April 2004
Associate
Skills
Desktop Support, Technical Support, System Administration, Windows, remote desktop Awards
Hewlett Packard blue star award for service excellence 2014
Certifications/Licenses
ITIL Foundation Certificate in IT Service Management July 2013 to Present
Microsoft Certified Systems Engineer (MCSE) Microsoft Windows Server 2003 September 2005 to Present
MCP ID: 3240154
Transcript ID: 694172.
Transcript Viewing Page: https://mcp.microsoft.com/Anonymous//Transcript/Validate Microsoft Certified Systems Administrator: Messaging (MCSA) Microsoft Windows Server 2003
August 2005 to Present
CompTia A+ trained- Software & hardware
August 2004 to Present
Took extensive training on CompTia A+ - Software & hardware CCNA trained
2005 to Present
Completed full training on Cisco CCNA
Additional Information
References
Shafiullah Mohammad
Designation: Senior Service Systems Engineer
Company: DieboldNixdorf Inc
Additional information on references and contact detail can be provided if needed.
Contact this candidate