MD ABDULLAH AL BAKI

Multilingual skilled solutions specialist with an extensive troubleshooting background. Seeking to benefit an IT department with complex technical knowledge and strong leadership skills.

Los Angeles, CA

ac83yl@r.postjobfree.com

626-***-****

Exceptional troubleshooter

Highly dedicated to the core of the job

CompTia A+ trained- Software & hardware Excellent time manager, diligent and attention to detail oriented

Motivated team-oriented individual with a positive attitude, Interpersonal Skills and high level of self integrity.

ITIL process, systems administration, MCSE

Mission critical support experience

Clean California full driving license

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technical Solutions Specialist

Hewlett Packard Malaysia - Cyberjaya, Selangor, Malaysia July 2011 to April 2015

Managed over 35000 incidents,escalations, extensive remote troubleshooting, advise and train daily IT issues to the users with advanced communication and multilingual skills Time management, multitasking, keeping attention to details, resolved issues to its fastest possible way maintaining high consistency, self-integrity and dedication. Incident management, ITIL process based coordination, integration with over 1000 internal teams of IBM, Wipro, TCS, Ericsson, HP onsite located in APJ, EEMEA, EAMCS regions supporting over 1000 products involving Citrix, VMware, core networking, SAP, Wintel, database. Managing mission critical top severity incidents on multiple platforms involving Hewlett Packard global infrastructure with a support scope of over 118000 users globally. Systems Engineer

Informatics Institute Bangladesh - Dhaka, Bangladesh August 2004 to December 2005

User Account Administration, Monitor and troubleshoot systems performance, Solving broadband internet connectivity problems, wireless network supports, configuring exchange server and support the users, configuring active directory, maintaining DNS,DHCP,VPN and terminal servers, printing problems, antivirus-Symantec, firewalls and all sorts of day to day troubleshooting. Education

Associate in Diploma in Computer Studies Validated By University of Cambridge (DLE) U.K and National Computing Council, U.K Informatics computer school - Dhaka

April 2003 to April 2004

Associate

Skills

Desktop Support, Technical Support, System Administration, Windows, remote desktop Awards

Hewlett Packard blue star award for service excellence 2014

Certifications/Licenses

ITIL Foundation Certificate in IT Service Management July 2013 to Present

Microsoft Certified Systems Engineer (MCSE) Microsoft Windows Server 2003 September 2005 to Present

MCP ID: 3240154

Transcript ID: 694172.

Transcript Viewing Page: https://mcp.microsoft.com/Anonymous//Transcript/Validate Microsoft Certified Systems Administrator: Messaging (MCSA) Microsoft Windows Server 2003

August 2005 to Present

CompTia A+ trained- Software & hardware

August 2004 to Present

Took extensive training on CompTia A+ - Software & hardware CCNA trained

2005 to Present

Completed full training on Cisco CCNA

Additional Information

References

Shafiullah Mohammad

Designation: Senior Service Systems Engineer

Company: DieboldNixdorf Inc

Additional information on references and contact detail can be provided if needed.

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