Senior Account Manager (Recruitment)

PROFILE

Flexible, adaptable, driven young HR business professional interested in roles where I can gain generalist or specialized experience which can be applied to my future career in Organizational Development. This includes industries such as Training & Development, Performance/Talent Management, Labour Relations, Recruitment.

Prospect and build robust candidate and client pipelines for existing and future client relationships.

Manage relationships to ensure that the highest quality of service is delivered.

Assessing and understanding clients` staffing requirements to identify target candidates.

Negotiate contract terms and close agreements to maximize profits.

Business development, including prospect calling and sending recruiting emails to potential clients.

Initial applied experience in HRM, (i.e., Training/Development, Recruitment/Selection, HRIS & Compensation).

Software: ATS (Applicant Tracking System); CRM (Client Relationship Management)); Thunderbird; Chaos (Software); Slack; ZenDesk; Google Cloud (Gmail, Gcal, Google Docs); MS Office (Word, Excel, Access, PowerPoint); Ceridian Day Force; OrgPlus.

Languages: English (Native Proficiency); Spanish (Intermediate/Professional Working Proficiency).

WORK EXPERIENCE

LM Staffing International – Toronto

Sourcing Analyst November 2018 - February 2019

Senior Account Manager February 2019 - Present

Developed new business with prospective clients, assessing client needs, and identifying solutions.

Manage account relationships, contract negations, sales, pricing, billing, and logistics.

Post jobs and source candidates from career boards, databases, and other media outlets along with internal database.

Pre-screen and refer qualified candidates to client’s person of contact for follow-up interview.

Parlour Salon – Toronto, ON

Receptionist April 2018 – September 2018

Greeted clients coming into the salon, direct them to the appropriate stylist for service.

Performed clerical duties and maintain front desk security and security access lists.

Record bookings, handle payment with transactions, and perform closing cashier procedures.

Lyft Canada – Toronto, ON November 2017 – April 2018

Community Associate (Global Operations)

Recognized for responsibility of adding 130 Lyft Drivers back onto platform ahead of New Year.

Generated 30% average attendance for organized and developed public community events for Lyft Drivers.

Initiated the partnerships within Toronto's Church & Wellesley Village to increase platform rider volume.

Starbucks Coffee Company – Toronto, ON February 2017 – November 2017

Barista (Retail)

Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Demonstrated initiative by collaborating with coworkers and supervisors to improve sales.

Delivers exceptional customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

American Eagle Outfitters – Toronto, ON August 2013 – February 2017

Sales Associate, Stylist, Cashier (Retail)

Trained and lead Cashier POS onboarding and training sessions.

Leveraged AEO standards and processes with sales training to create positive experiences for repeat business.

Achieved sales and loyalty quotas by effectively using resources & product knowledge per client needs.

EDUCATION

George Brown College, Toronto, Ontario 2018

Ontario College Diploma with Honours, Business – Human Resources

University of Toronto, Toronto, Ontario 2014 - 2016

Honour’s Bachelor of Arts, Double Major – Health Studies, and Equity Studies

VOLUNTEER EXPERINCE

AIESEC Toronto – Toronto, ON

Director of Global Citizen (Volunteer Extracurricular) May 2016 - June 2016

Facilitated strategic planning to create and sustain partnerships to result in global AIESEC connections.

Collaborated with other divisions, such as Marketing/Communications, to sustain levels of quality.

Ensured that our team’s measurable goals were met, such as for raising, matching, and realization of exchanges.

Exchange Participant Manager of Global Citizen (Volunteer Extracurricular) January 2016 – May 2016

Planned and organized recruitment of candidates through consultations, such as information sessions, and class announcements, and collaborating with Marketing & Communications division for coordinated events.

Managed the participant, guiding them through the entire volunteer process, including researching on opportunities, organizing necessary supplements, and exchange preparation.

Sustained contact with participant while on volunteer exchange, and prepare their reintegration seminar.

CERTIFICATIONS AND ACHIEVEMENTS

CHRP (In Progress) 2017 - Present

Dean’s List – George Brown College 2017-2018

Honour Roll – Richmond Hill High School 2013-2014

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