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Customer Service Sales

Renton, Washington, United States
April 15, 2019

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Nazneen S. Hamid (Nancy)

*** ****** ***. ******, ********** 98056 Email: 585-***-****


* ***** ** ******** ******* experience.

Strong interpersonal and communication skills.


Resolution Oriented with Cross-Cultural sales background.

Ability to think and act independently within a fast-paced multi-task driven environment.

Proficient in identifying and offering solutions by gaining customers trust and building rapport.

COMPUTER SKILLS: Access 2000, QuickBooks, MS Excel, MS Power Point, MS SharePoint.


Cognitive Development Teacher

Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Organized and labeled materials and displayed students' work in a manner appropriate for their eye levels and perceptual skills.

Graded homework and tests, and computed and recorded results, using answer sheets or electronic marking devices.

Provided extra assistance to students with special needs, such as non-English-speaking students.

Hospitality Specialist/ Receptionist @ Amazon Sphere

Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Scheduled appointments and maintain and update appointment calendars.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Resolved customers' service or billing complaints, refunded money, or adjusted bills.

Completed contract forms, prepared change of address records, or issue service discontinuance orders, using computers.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Customer Service Associate

Operated office machines such as high speed business photocopiers, readers, scanners, addressing machines, stencil-cutting machines, microfilm readers or printers, folding and inserting machines and binder machines.

Inspected random samples during print runs to identify any necessary adjustments.

Determined quantities to be printed, stock specifications, colors, or special printing instructions.

Pharmacy Technical Support CSR (Call Center)

Talked to patients via phone calls to convey information effectively and accurately abiding by HIPPA rules and regulations.

Updated appropriate patients information regarding their health insurance in to the data base.

Provided excellent customer service by anticipating patient needs.

Maintained operations by following policies and procedures. Reported changes as needed.

Assisting pharmacists and doctors process health insurance by remotely entering into their data base and correcting errors.

Fixing most common health insurance billing errors e.g. Pharmacy not contracted, Non-matched pharmacy number, ID number, Patient not covered and non-formulary drug (NDC not Covered) resolution etc.

Sales Manager/Trainer

Supervised the work of office, administrative, customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolved customer complaints or answer customers' questions regarding policies and procedures.

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.


Renton Community and Cultural Ctr. Renton, WA Cognitive Development 2017- Present

Amazon Sphere/SIS Seattle, WA Hospitality Specialist/Receptionist 2016-2017

UPS Store Kirkland, WA CSR 2015-2016

Optum Concord, NC Pharmacy CSR CVS CareMarkx 2013-2014

MagneticU Int’l Inc. Orlando, FL Sales/Training Manager 2005-2013

EDUCATION: Texas S. University Bachelor of Science Degree Human Service and Consumer Science.

COMPUTER TRANING: Access 2000, QuickBooks, MS Excel, MS Power Point, MS SharePoint.

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