Administrative Assistant Customer Service

PATRICIA D SMITH

OBJECTIVE

To use my experience to assist and encourage continued growth among individuals and to have a positive impact on the everyday lives that I come in contact with.

EXPERIENCE

2017- Wesley Woods Senior Living Atlanta, GA

Administrative Assistant

-Process billing statements given to senior citizen residents for their monthly rent; Answer all incoming calls concerning the requirements for living at the facility;

-Take potential residents on a tour of the facility;

-Welcome all potential residents while accepting their applications for occupancy; Phone coverage during lunch hours;

-Make sure all resident files are in compliance with HUD for upcoming audits; Keep an updated resident waiting list;

2004-2016 DeKalb County Housing Authority Decatur, Ga

Administrative Assistant to Vice President of Construction Services

May 2005 – July 2012

Processed incoming contractors and sub-contractors; background checks, better business bureau checks; made sure all contractors were certified in the State of Georgia with the appropriate insurance coverage;

Audit files at HOME properties to ensure compliance (salaries, rents, utilities, etc.) under the supervision of the VP which administered the physical inspection. Created and maintained files on all contractors and audited properties;

Typed confidential correspondence regarding budget and salaries as instructed by the Vice President; helped inspectors with the bidding process; rehabed houses for seniors and the disabled elderly.

Resident Services Coordinator for Public Housing/Affordable Housing

July 2012 – June 2016

Welcomed new residents and explained the appropriate and available community resources, programs and services.

Individualized a needs assessment on each resident and connected residents with the appropriate services.

Acted as liaison between residents and property management; Worked with children on the properties in the afterschool program to make sure that they were in an environment that promoted a caring atmosphere and an excitement for learning.

Developed and produced a monthly resident newsletter. Skilled in operating computer equipment, applicable software packages (Word, Excel, PowerPoint, Publisher, Compass, Family Metrics) and general offices machines, invoicing, purchasing.

Ability to communicate clearly and concisely, both orally and in writing; ability to deal effectively with sensitive and confidential information; ability to address the public and present information in a clear, concise and convincing manner; Maintained appropriate and organized resident files with proper documentation in a secure location to ensure privacy and confidentiality;

1988–2004 Federal Express Corporation Atlanta, GA

Administrative Assistant to Director of Customer Service/Fedex District

1988 - 1995

Provided administrative secretarial services for the Director of Customer Service; Thorough knowledge of Word, PowerPoint, Excel, Hallmark, logistics, etc.; Checked references on each incoming call center agent;

Designed call center newsletter as an incentive for agents; Typed all confidential correspondence regarding hiring and terminations; coordinated all center dinners, activities and staff meetings, invoicing.

Administrative Assistant to Southeastern Regional Director of Recruitment/Fedex District 1995-2004

Provided administrative secretarial duties as assigned; thorough knowledge of all general office practices and procedures; thorough knowledge of all applicable software packages (Word, Excel, Publisher, PowerPoint, invoicing, purchasing, etc.)

Helped applicants fill out online applications for employment; referred applicants for drug testing and health screenings;

Responsible for Agendas and reserving meeting spaces for recrluitment staff gatherings; Maintained highly confidential correspondence.

EDUCATION 1964-1966 Winston-Salem State University

Fair Housing 101 April 9, 2013/Certificate

Compliance (Sexual Harassment, Bullying) April 2016/Certificate

TECHNOLOGY & SOFTWARE PROFICIENCY

-Microsoft Office; PowerPoint; Publisher; Excel;

REFERENCES Available Upon Request

Email: *********@********.***

2316 CRESTKNOLL CIRCLE, DECATUR, GA • PHONE 404-***-****/H .

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