KIMBERLEY GOODE

** ******* ****** ****

Marlton, NJ 08053

Phone 856-***-****

E-mail: ac83m3@r.postjobfree.com

Human Resources ● Project Management ● Client Service

Outgoing professional with 10+ years of experience providing exceptional client service across different disciplines including compensation and benefits, recruiting, and HR strategy. Performs equally well in team and autonomous settings. Effective problem solver with proven ability to work in high pressure environments.

EXPERIENCE

2013-Present Conduent (formerly Xerox)

Sr. Customer Care Specialist

Defined Benefits Client Support

Accomplishments

Analysis of plan documentation for over 50 company pension plans

Calculate benefit options for participants

Manual calculations

Client Projects

Research benefit plans and documentation

201*-****-*** Years Insurance Solutions

Account Manager

Manage all Pre-Sale Underwriting and Proposal needs for international health insurance.

Accomplishments

Created Pre-Sales Database to integrate with Overall website and member portal using sales force web software

Created workflow for all pre-sales transactions

Created forms for all client and company needs.

Manage Life Sales, Service Accounts

2008-2010 Family Wealth Management, Marlton, NJ

ParaPlanner

Collaborate with high net worth clients to develop comprehensive strategies to achieve financial results.

Accomplishments

Performed thorough needs analysis based upon individual time horizons and risk tolerances.

Received New Jersey Life & Health Licenses.

Mastered multiple proprietary software programs used to develop financial roadmap for clients.

2007-2008 Radius Staffing, Pennsauken, NJ

Recruiter

Account manager and recruiter for start-up recruiting firm responsible for delivering full lifecycle recruitment of candidates in Finance, IT and Engineering on a contingent, contract and temporary basis.

Accomplishments

Took consultative approach to understanding client staffing requirements and needs.

Developed pipeline of qualified candidates.

Maintained and grew relationships with clients and sought new business development opportunities.

2006-2007 Contract Assignments

USC Administration, Moorestown, NJ

Administrator

Benefits administrator for client flexible spending and COBRA accounts including 5500’s, discrimination testing, safe harbor plans, allocations, terminations and reconciliations.

Accomplishments

Managed team of 2 and 25 client accounts.

Successfully sold flex spending and 401(k) administration services to clients.

Owusu & Co., Washington, DC

Consultant

Six month consulting engagement to provide a comprehensive analysis, business plan, strategy and budget for the launch of a new division of the company.

Accomplishments

Conducted in depth research to develop comprehensive strategy for start-up staffing firm including determining the appropriate level of funding, annual budget, infrastructure expenditures and contracts.

Developed target list of organizations for business development purposes.

Pinnacle Companies, Bethesda, MD

Consultant

Onsite HR consultant and trainer for international client companies consisting of over 300 employees.

Accomplishments

Provided seamless service to during periods of transition in recruiting, payroll and benefits, reporting and orientation.

Supported HRIS implementation by managing data conversion and quality assurance processes.

2004-2006 ICOR Partners, LLC, Alexandria, VA

Human Resources Manager

HR generalist hired to spearhead the creation and development of the entire human resources infrastructure during early start-up and manage broad human resources duties covering entire employee life cycle.

Accomplishments

Conducted full scope current state analysis of organization and benchmarked HR components against similarly situated organizations in the market and created HR roadmap.

Managed HRIS vendor selection and implementation process which resulted in streamlined recruiting and hiring processes and ensure compliance with strict government auditing requirements.

Developed robust organizational structure formalizing internal position levels and relative experience, establishing market competitive compensation plans and creating performance management process.

Created company orientation and onboarding program.

Recruited experienced management consultants for government contracts with the Department of Homeland Security, Department of Energy, DoD and CIA.

2003-2004 Ruesch International, Washington, DC

Relationship Executive

Relationship manager to foreign currency exchange clients responsible for the timely dissemination of financial market activities and execution of large transactions.

Accomplishments

Provided full scale account support ranging from online orientation training to account resolution management.

Trained new employees and provided ongoing coaching during orientation.

2002-2003 Franey, Parr & Muha, Inc., Chantilly VA

Benefits Consultant

Consultant in start-up division responsible for benefit plan design including conducting needs assessments and cost benefit analysis for organizations.

Accomplishments

Cross sold additional policies to enhance existing plans.

Evaluated and recommended plan designs for highly compensated executives including personal benefit coverage.

Provided human resources outsourcing support of smaller companies advising clients on employment law, recruiting, compensation/benefit standards and trends and new employee enrollment, renewals and claims.

1999-2001 Great-West Life, Charlotte, NC

Customer Service Representative

Client service manager supporting full outsourcing of client employee benefit plans.

Accomplishments

Directly managed 401(k), health, STD, LTD, and life benefits for 90-120 company clients ranging in size of 300-1500 employees.

Conducted employee enrollments and training on suite of online products and services at client locations.

Supervised team of 5, trained new employees and recruited sales, administrative support and service professionals.

EDUCATION

MS Organizational Management, Pfeiffer University (2000)

Concentration: Human Resources

BA Psychology, University of Delaware (1997)

Minor: Sociology

COMPUTER SKILLS

Microsoft Office Suite (Word, PowerPoint, Excel, Access, Outlook), Social networking tools (LinkedIn), ADP, Resumix, PeopleSoft, Junxure, Sales Force, and other propriety software packages.

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