Dispatcher
Resume:
Michael Burch
Louisville, KY 40214
***********@*****.***
Objective
After spending the last 10 years with Insight/Time Warner/Spectrum, I've decided that i'm ready to move on with my career, and look for more challenging opportunities.
Professional Skills
Arris WorkAssure, Routing and Tracking software
Avaya Soft-phone skills
Internal GUI systems
DOS Commands
Modem Scripting
Multi OS Troubleshooting Skills
ICOMS, ACSR(CSG)
ICOMS Balancing and Provisioning
Aurora, Solarwinds, DRUM, Aspect
Microsoft Office
Microsoft Windows
Filing/Editing
Typing (40+ wpm)
Office Procedures
Telephone Skills
Accounting
Training/Nesting Coach Skills
Management Skills
Customer Service Skills
Education 1995 / 1999
Doss High School 3.0 GPA
Microsoft certified training sessions
1 yr attended 2000 / 2001
Employment Skills
Motivated, scheduled, and supervised 15+ employees on daily basis
Ability to route, schedule, and support Drivers in field
Ability to gain trust and establish reassurance with customers.
Ability to de-escalate irate situations.
Ability to troubleshoot incomplete Installs,
Internet Connections, Mail Servers, PC Issues (Hardware/Software)
Ability to rescheduled Trouble calls if issues occur
Multi tasking skills to cross train in other departments
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations and developed customer rapport
Diplomatically resolved customers complaints on as-needed basis
Accurately calculated and made daily deposits of up to $5,000
Ability to follow instructions well and make decisions with no supervision
Maintained all record-keeping procedures without errors
Delegated responsibilities to employees to meet company's expectations
Effectively developed telephone communication skills and consistently met quotas
Employment History
Dispatch III, Spectrum
4701 Commerce Crossings Dr, Louisville Ky
2016 - 2019
Technical Support Rep, Tier 3 Insight/Time Warner
4701 Commerce Crossings Dr, Louisville Ky
2009 - 2016
Quality Assurance, Charter Communications
10300 Ormsby Park Pl, Louisville, KY
2008 - 2009
High Speed Internet Tech II, Charter Communications
10300 Ormsby Park Pl, Louisville, KY
2007 - 2008
Shipping Supervisor, Dillards
4801 Outer Loop
Louisville, KY 40219
Jefferson Mall
2005 - 2007
Director's Assistant, PT's Show Club (K.R.C.)
227 E. Market St.
Louisville, KY 40202
502-***-**** Attn: Steve Potts
2003 - 2005
Security, PT's Show Club
227 E. Market St.
Louisville, KY 40202
502-***-**** Attn: Steve Potts
2001 - 2003
Assistant Manager, Bearno's Pizza
4105 Dixie Hwy
Louisville, KY 40216
502-***-**** Attn: Josh French
1997 - 1999
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