Customer Service Assistant

Michelle Turner

********************@*****.*** 816-***-****

SUMMARY

A highly self-motivated, dedicated professional with 19+ years experience working in the customer service/debt collection industry. Highly organized and results-oriented person who excels at prioritizing and completing multiple task simultaneously. Instilled with a flexible hard working strong drive to succeed. SKILLS

* Accounts Receivable/Accounts Payable

* Microsoft Word/Outlook/Excel

* Typing Skills of 40+ words per minute

* Ten Key

* Data Entry

* FDCPA & FCRA Certified

* Cybersecurity Trained

EXPERIENCE

Credit World Services Shawnee Mission, KS

Collections Supervisor/Administrative Support Specialist 2012-Present 19+ Years customer service/collection experience. Spearheaded all aspects of collections activities, policies, procedures and compliance. Overseeing collection and customer service activities. Interviewing potential new hires. Training new hires on collection policy and procedures. Handling written and verbal disputes from consumers. Resolving consumer/client validity conflicts. Preparing documentation for clients/consumers/attorneys/insurance agencies. Performing outbound unscripted calls. Accurately organizing files and collecting data to be entered into various computer programs.

Carondelet Medical Center Kansas City, MO 2011-2012 Business Office/Customer Service Representative

Answering incoming customer service calls from patients, insurance companies, attorney offices, workman’s compensation. Handling customer walk-ins. Resolving account inquiries. Understanding HIPPA Laws and patient privacy. Performing outbound unscripted calls. Processing financial applications. Taking payments/setting up arrangements within hospital guidelines. Problem solving. Dealing with third party collection agencies. Training new employees. Preparing documentation for insurance companies. Filing insurance. Basic office duties. Credit World Services Shawnee Mission, KS 1998-2011 Customer Service/Collection Specialist

Customer service/collection experience. Understanding collection laws for medical and student loan debt. Working a multi-line phone system. Performing outbound unscripted calls. Filing lawsuits. Training new employees. Preparing documentation for submission to auto insurance, commercial insurance and worker’s compensation insurance companies.

Carriage Square Nursing Facility, Saint Joseph, MO 1996-1998 Certified The duties Nursing include Assistant providing basic patient care, such as assistance with bathing and dressing. Taking a patient's vital signs, keeping rooms clean, setting up medical equipment, and answering calls for help from a patient. Education

Benton High School St. Joseph, Missouri 1991-1995 General Studies Hillyards Technical Center St. Joseph. Missouri 1996 Certified Nursing Assistant CPR/Heimlich Certified, American Red Cross 2017

References Available upon request

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