NAGARAJAN.P
Mention Address
Contact No: 988*******; Email: ac831e@r.postjobfree.com,ac831e@r.postjobfree.com
#**,****** ****** ********* *****, B T S Road Adugodi Post Bangalore-30
DESKTOP SUPPORT PROFESSIONAL/ HEALTH IT SPEACIALIST
Seeking challenging assignments with reputed organization recognizing my true potential and providing sufficient avenues for professional growth nurturing technical skills and competencies
PROFILE
An articulate hardware & networking, Software professional with 10 years 4 month’ experience with Extensive subject matter expertise in IT Services, Project Management Professional (PMP and ITIL) Certification is a globally recognized across Assistance Manager IT, System Hardware & Software, Trouble Shooting, Servicing, web designing, Photoshop, Installations and Networking. Lastly associated with Adea Solution as web designer
Proficient in Adobe Photoshop, Dream Weaver, CSS, HTML & Flash, Action Script, Tally Accounting Software. Apt in Project Management, Multimedia, Website & Software Development, Hardware Management, ERP & SAP etc. Experienced in designing websites, Illustrations, logo designs, creative drawings and Flash presentation.
Technical knowledge & proficiency in system administration, Windows server 2003 installation, Active Directory, Network maintenance, Hardware Maintenance, Configuration, Installation, troubleshooting of Networks, Operating Systems, Windows (All versions) and the willingness to learn and effectively apply new technologies
Regular Periodic review and evaluate how current systems and applications are meeting the needs of the hospital and employees working. Coordinate with all head of the departments within hospital and take their inputs to improve the technology solutions, implementation and adoption.
Excellent relationship management skills & ability to conceive efficient solutions utilizing technology.
Approve and handle IT vendors used by the organization, AMC, Support agreements, Review meetings
TECHNICAL SKILLS
Tools
Photoshop
Databases
MySQL, Tally 6.2 & SAP
Platforms (Middleware Systems, Operating systems, Environment)
Operating system, Windows xp, windows 2000, NT Server,
LAN, WAN, MAN, connection.
Software installation, DHCP server, DNS server, Backup recovery,
System assemble and disable, Trouble shooting,
Methodologies
Object Oriented
Languages/Concepts
PHP,HTML, CSS, C,Cobol
TECHNICAL AREAS OF EXPERTISE
Having thorough knowledge in Installation Windows 98, windows NT 4.0,Windows 2000 server, Windows 2000 professional, windows 7,8.1 & 10, Windows 2003 server
Input all customer information into computer system keeping confidentiality in mind at all times in CRM
Built and troubleshot common and specialized network configurations based on customers' needs.
Scheduling upgrades and security backups of hardware and software systems & troubleshoot all technology issues.
Having sound knowledge in TCP/IP, IP addresses, TCP/IP service, Remote connectivity, Network security & Testing and troubleshooting networks
Configured platforms including windows 98, windows NT 4.0,windows 2000 server, windows 2000 professional, windows XP
Leads the IT team at the Hospital which comprises of the hardware, networking, software and database specialists
Outlook & MS outlook Configuration
Internet information Service IIS 5.0 & IIS 6.0 (website hosting, Ftp Server)
Infra Helpdesk Tracking once in 3 hours Clear the E-ticket (E-Savitha)
IT managers also serve as consultants to executive level officers when it comes to developing and applying information technology policy and standards.
Application Support Like CRM, Wooqer, SIM, BIP, RAMCO,POS and Eshopaid Retailing Application
PROFESSIONAL EXPERIENCE
ADEA SOLUTION Mar’08-Sep’09
Multimedia Photo Shop & Desktop Support
Project Handled
Title
NAMAMI
Client
Government of India
Description
Digitization of Manuscript
Duration
Mar’08-Oct’09
Team Size
10 Members
Role
Scanning and Image Enhancement
Tools and Methodologies
Worked as a Assistance Team Leader IT Lead in Spice BPO, Bommanahalli, and Bangalore Duration: Nov 2009 to August 2011.
Worked as a IT Executive in Lifestyle International Pvt Ltd (MAX Retail Division), Bangalore. Duration: December 2011 to December 2013.
Role : IT Executive
Employer : Lifestyle International Pvt Ltd (MAX Retail Division), Bangalore.
Responsibility
Ensure that all Computer systems at back office and Point of Sale machines are in working conditions. In case of any issue at Point of Sale either replace with standby Point of Sale machine or resolve the issue on priority basis.
Ensure availability of LAN, WAN & internet connectivity. In case of any issue, escalate to service provider and ensure the solution.
Ensure smooth function of ORPOS application at store and perform jobs directed by corporate IT.
Obtaining competitive prices from suppliers, to ensure cost effectiveness.
Ensuring that software licensing laws are adhered to
Good in documentation and maintaining the IT inventory
Link down Issue LAN/WAN Management to Vendor Support
Drive Infra support KPIs and Application Support checklist
Website hosting, Ftp Server ISS 6.0
Well versed with MS office (MS Word, MS Excel, MS PowerPoint, Tally)
Daily Maintenance of Servers (performance, drive space, etc) & User Issues
PROFESSIONAL EXPERIENCE
Worked as a Senior System Administrator in Barbeque Nation Hospitality Private Limited
(www.barbeque-nation.com) N.S Playa, Bangalore. Duration: Jan 2014 to Feb 2015
Ensure availability of LAN, WAN & internet connectivity. In case of any issue, escalate to service provider and ensure the solution.
IT Asset Maintenance and documentation
Drive Infra support KPIs and Application Support checklist
Firewall Access & control the Fault Ticket
Website hosting, Ftp Server ISS 6.0 & ISS 7.0
Execute daily database backups locally and remotely
Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day administration
Purchasing of IT Equipment and software in line within agreed budgets.
Providing technical support via helpdesk systems for a wide range of internal & external applications
Maintain current and accurate inventory of technology hardware, software and resources
Romco & Time slip & ERP Applications Configuration
PROFESSIONAL EXPERIENCE
Worked as Senior IT Executive with Pharmed Limited in Pharmaceutical Company (www.pharmedlimited.com), ITPL, white filed Road, Bangalore. Duration: Mar 2015 to May 2017
Good in documentation and maintaining the IT inventory
Working on Active Directory accounts, configuration of Desktop & laptops.
Producing purchase invoice report & Capex copy for senior managers Audit.
IT Help desk Monitoring,Smart Phone, Black berry Configuration setup
Arranging User’s Laptop, Desktop & Smart Phone, Maintaining IT Asset Documentation
Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day IT administration
Ensures successful implementation and rollout of various modules of the Hospital Management System at the hospital.
Valuating user needs and system functionality and ensuring the facilities meet these needs i.e. coordinate priorities between the IT department and user departments.
Setup and manage help desk support for staff within the facility
Provide network accounts and passwords as required
Firewall Control, Wi-Fi Access Control,
Application support Microsoft Dynamics NAV E-Saral,Tally, FFP,CRM,ORPOS, POS and L S Retails application
PROFESSIONAL EXPERIENCE
Working as Assistance IT Manager with Technokart India Ltd in Retail Company, Bel Layout, Vidyaranyapura, and Bangalore. Duration: Jun 2017 to till date
Role: Assistance IT Manager
Employer: Techno kart India Limited (Videocon Group), Bangalore.
Responsibility
Improved IT support response time by establishing a centralized, Any Desk, VNC remote access management system.
Increased operational efficiency by creating an internal intranet for employee email, time sheets, and calendar access.
Provided outstanding support to Karnataka and Andra Pradesh users for all IT needs, including various financial information systems such as Eshpaid, POS,Orpos and S&P databases
Regular Periodic review and evaluate how current systems and applications are meeting the needs of the hospital and employees working. Coordinate with all head of the departments within hospital and take their inputs to improve the technology solutions, implementation and adoption
Provide network design, installation, monitoring, management, and troubleshooting for WAN and LANs including main locations and remote sites. If needed Provide networking support to partner organizations
Supporting the Company in leading and managing change request and improvement initiatives that affect all aspects of operations that are requested by the business for current applications as well as improving overall operations for the SAP service level organization
SAP software solutions – Underpinned with strong functional process knowledge and an ability to contextualize technology and deliver business value
Maintain current and accurate inventory of technology hardware, software and resources
Utilize specialized expertise to collaborate with Supply Chain, Commercial and Finance to define detailed business requirements for IT enablement of business needs. This includes interpreting any issues and recommending solutions or best practices
Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
Scheduling upgrades and security backups of hardware and software systems.
PREVIOUS WORK ASSIGNMENTS
ACCEL FRONTLINE Nov’05-May’06
Service Engineer
EDUCATIONAL DEVELOPMENT
Bachelor of Computer Application
Madurai Kamaraj University
Senior Secondary
Purasaivakam
Certification:
Project Management Professional (PMP) (2019)
Information Technology Infrastructure Library (ITIL) (2019)
Acquired certification in Hardware and Networking Engineering at Accel It Academy (2006)
Date of Birth: 26th July, 1983
Language Proficiency: English, Hindi, Tamil Urdu and Kannada
Reference: Available On Request