Manager Customer Service
Resume:
SUMMARY
To utilize my past experiences for the benefit of both the Employer and my own personal
achievement and growth.
SKILLS
Typing approximately 50 WPM: 10-key adding
machine by touch: Excel: Word: Windows: Lotus:
Outlook and Maatrix: TAM: Applied Systems,
EMR Greenway Primesuite, Quickbooks,
Employee Navigator, Brokerage Builder: Schedule
appointments, billing, customer service,
receptionist
EXPERIENCE
CSR/Benefits Account Assistant
Las Vegas, NV
Cragin & Pike/ Jun 2015 to Dec 2018
Responsible for processing all enrollments, changes and terminations with carriers for all benefit clients.
Request renewals from all carriers and set up renewal files for four account mangers. Spreadsheet renewals, assist with client claims resolution,, order employee ID cards and put together new hire packets as requested by account managers. Answer client phone calls and handle all client billing issues. Cover for receptionist on front desk when needed.
CSR/Agent
Las Vegas, NV
Allstate Corp/ Sep 2013 to Jun 2015
Answer phones, resolve customer service issues, quote new business, process new business and process policy terminations.
Process customer payments, make deposits and follow up on all reported claims. Make sure office supplies are stocked and clean office. Front Office Administrative Assistant
Las Vegas, NV
Dr Guitta Tabassi OB/GYN/ Oct 2009 to Aug 2013
Answer phones, schedule appointments, verify insurance eligibility, collect copayments and deductibles, set up ob payment plans, order office supplies, daily general office clean up, work patient collect lists, handle all in house billing issues, handle patient refunds, process staff payroll, pay vendors, credentialing and re-credentialing of provider, maintain all provider and staff licenses up to date and active. Handle new hire processing and paperwork and employee benefit package maintenance. Benefits Account Manager
L
Pauline Lipp
***********@*****.***
Las Vegas, NV, 89149
Alliant Insurance Services Jul 2008 to Aug 2009
Benefits Account Manager
Wells Fargo Insurance Services May 2008 to Jul 2008 Property & Casualty Account Representative
Kaercher,Campbell & Associates Oct 2006 to May 2008 Benefits Account Manager
Mercer Health & Benefits Sep 2002 to Oct 2006
EDUCATION AND TRAINING
High School Diploma
Weber High School
Ogden, Utah
Insurance License
Contractors Licensing School
Las Vegas, NV
State Of Nevada Resident Producer License#60916 P&C, Life & Health ACCOMPLISHMENTS
Licensed Life & Health: Las Vegas, NV October 1998 Licensed Property & Casualty: Las Vegas, NV March 2001. REFERENCES
Vanessa Washington 702-***-****, Michelle Poage 702-***-****, Sheri Martin 702-***-****
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