Senior Digital Product Designer

Profile

Senior UCD Product Designer and UX generalist with twenty years of experience is

seeking to design superbly valuable digital products for enterprise or consumers. Overview

I offer passionate UCD product design leadership that will help mitigate risk and assure the highest quality user experience by working collaboratively across business, technical, visual, and marketing arena. User experience need not degrade because of politics, budgets, and strong personalities when products are designed to solve specific user problems in context.

Senior User Experience Designer, Trimble Inc. Minneapolis, MN 2016-2019

• Created full suite of enterprise personas utilizing UX research including field studies, user interviews, task observation and heuristic evaluations

• Championed research-based solutions and created a full suite of evidence-based user research documentation

• Created multiple Google Material Design interface wireframes in both Angular and React frameworks for enterprise and mobile applications

• Implemented UX methodologies including design thinking, task mapping, empathy mapping, wireboarding and low fidelity prototype testing into project workflows

• Worked with multiple scrum development teams to develop enterprise software including mobile applications

• Coordinated UX efforts and promoted UX methodologies across the company

• Helped product owners and project managers incorporate UX into their agile process

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jhardycarroll

http://grapnel.net/

carroll

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JOSHUA CARROLL

Senior User Experience Designer, ACT Inc, Iowa City IA, 2015-2016

• Lead customer research and journey mapping

• Designing compelling customer experiences

• Championed customer empathy and user-centered design across the enterprise.

• Designed complex interfaces for online testing delivery

• Managed vendors for creation of enterprise personas

• Developed UX style guides and task mapping protocols Contract User Experience Lead, Salesforce Inc, Chicago 2015

• Created a UX-centric custom Salesforce interface for a Midwest financial services company.

• Defined User Experience strategy utilizing persona and scenario-based assets.

• Worked with design and development leads, client stakeholders and business analysts to deliver an enhanced experience that harnesses the tremendous power of Salesforce.

Lead UI Designer, Caterpillar Inc, Peoria IL, 2014-2015

• Designed a variety of dealer- and customer-facing interfaces for complex enterprise-level IBM Websphere Portal 8 applications.

• Directed UI efforts of development teams in India, Buenos Aires and US the while coordinating US business leads and project managers within an Agile/Scrum framework.

• Extensive use of advanced Axure wireframing for both low-fidelity and high- fidelity interfaces.

• Synthesis of diverse business and customer requirements across multiple brands

• Development and deployment of tested UX workflows and processes including interface and usability testing

• Research, analysis and reporting of recommended best practices to be employed across multiple Caterpillar interfaces

Various contract and freelance UX work in multiple industries 1998-2014 Allergan, Brunswick, John Deere, Nike, Rockwell-Collins, Pearson, Microsoft, etc. Skills

I offer passionate UCD product design leadership that will help mitigate risk and assure the highest quality user experience. I work collaboratively across business, technical, visual, and marketing arenas to build superlative digital products by employing data-driven decisions, design thinking, and priority matrix methodolgies.

• UX Research & Concise Reporting

• Personas &Task Mapping

• Contextual & Key Path Scenarios

• High and Low Fidelity Interactive Prototypes

• Mobile Interaction Design

• Enterprise Product and Application Design

• Full-scope Usability Testing

• Strategic documentation.

• Adaptive and responsive interfaces.

• Agile/Scrum, Lean, Kanban, and Waterfall Methodologies

• Ability to tackle multiple projects at once

• Synthesis of development, product, business and user needs to create an optimal user experience

References available on request

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