Business System Analyst

Personal Details

***********@*****.***

**** ***** ******, ****# ***, Mississauga

Ontario L4X1S3, Canada

Mobile: 647-***-****

Arindam Mukherjee – Sr. Business System Analyst

Product & Pricing

Profile

Arindam is a Sr. Business System Analyst with 18 years of total IT experience in requirement gathering and elicitation, performing gap analysis, software testing, writing user stories/use cases and functional specification & design documents. He has worked across different areas in Insurance domain such as Property & Casualty (P&C) and Life Insurance. He has also worked on various projects leveraging Agile (Scrum) and Waterfall methodologies. He is also experienced in Guidewire Software, Confluence & JIRA.

Arindam has good Business Analyst skills with solid investigative and analytical skills. His meticulous and structured approach to requirements engineering/gathering coupled with strong inter-personal skills helps him achieve quick wins. He has expertise in performing functional and rate assurance testing and managing User Acceptance Testing (UAT). He is an effective communicator with ability to lead business discussions, facilitate knowledge-sharing and build consensus amongst business users.

Skills:

Skilled in writing requirement specification like Business Requirements Document (BRD), Use Case Document, User Stories, Functional Specification Document (FSD) and Training Material

Experience in conducting GAP analysis, Joint Application Development (JAD) Session, Risk analysis, User Acceptance Testing (UAT) and writing test cases and test scenarios.

Hands-on experience in SDLC - Agile/SCRUM, Waterfall, Iterative

Certifications:

Certified INS21 (Property and Liability Insurance Principles

Certified LOMA 280 (Principles of Insurance)

Certified LOMA 290 (Insurance Company Operations)

Education

Master of Technology (Mechanical Engineering) – Indian Institute of Technology, Kanpur, India

Bachelor of Engineering (Mechanical Engineering) – Jadavpur University, Kolkata, India

Areas of Competency

Business discovery, business requirements analysis and scoping exercise

Facilitating and conducting solutions envisioning workshops

Leading business discussions, facilitating knowledge-sharing, building consensus and presenting recommendations

Gap Analysis between ‘As-Is’ to ‘To-be’ architecture

Ability to translate high level requirements into detailed product specifications

Data Analysis and Insight Development

Exceptional written and oral communication skills

Good decision making & critical thinking skills

Strong analytical ability with problem solving skills

Technical Skills: SQL, MS Office, MS Visio, DB2 database, COBOL, JCL, XML

Tools: IBM Rational DOORS Next Generation, DB Visualizer, Yammer, Confluence, JIRA

Good understanding of data mapping & data migration activities

Knowledge in Guidewire Software

Relevant Experiences

Sr. Business System Analyst @ Royal Sun Assurance Insurance Canada Cognizant Technology Solutions – Toronto, ON, Canada - May 2016 - Present:

The purpose of this project is to externalize the rating engine for Personal & Commercial Lines Auto from legacy platform to Radar Live. It’s a multi-year & multi roll out project.

Performed research, analysis, design and documented clear and complete business requirements and functional specifications to address business needs across various technologies and functional areas

Modified existing product & pricing system to address changes in business processes

Involved in reverse engineering process of rating engine

Actively participated in JAD (Joint Application Development) sessions & data gathering workshops.

Liaised with technical designers during the design and build / development process

Interviewed SMEs and Business Stakeholders on the current state, challenges faced and future expectations

Understood the pain points and focus areas of business and technical stakeholders from Information management perspective

Derived the Positive Observations, Areas of improvement and Expectations from Client through multiple interactions and workshops

Contributed to test strategy and review test matrices

Involved in functional & rate assurance testing via XMLs

Executed SQL queries to update the business tables

Involved in data mapping & data migration activities

Sr. Business System Analyst @ Liberty Mutual Insurance

Cognizant Technology Solutions – Fairfield, OH, USA - Aug 2013 – April 2016:

The purpose of this project was to support all the maintenance & enhancement activities of Policy Admin System for Liberty Mutual Commercial Line Insurance which is based on Guidewire Software.

Conferred with clients to identify and document requirements through JAD sessions

Conducted business and technical studies on policy center based on Guidewire Software

Designed, developed, integrated and implemented information systems business solutions using JIRA, Confluence & Agile methodology

Developed system analysis document

Communicated business requirements by constructing easy-to-understand data and process models

Provided inputs for developing and modifying systems to meet business needs and develop business specifications to support these modifications

Liaised between business and technical personnel to ensure a mutual understanding of processes and applications

Sr. Business System Analyst @ United Services Automobile Association (USAA) Insurance

Cognizant Technology Solutions – San Antonio, TX, USA - Aug 2010 – July 2013:

The purpose of this project was to support all the maintenance & enhancement activities of Document Management System of USAA Personal Lines Auto.

Conducted meetings with stakeholders, identify and define the key performance indicators

Engaged with core business team to gather software requirements & business rules of document management system, and ensure alignment with development teams

Documented requirements and maintained design document, user manual, test cases and change tracker

Translated stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories & workflow/process diagram

Drafted and maintained business requirements and align them with functional and technical requirements.

Planned for the implementation Roadmap

Completed the User Stories & provided functional inputs to Development team

Coordinated User Acceptance testing

Created user Guide and walk through presentation for senior leadership team

Evaluated risks related to requirements implementation, testing processes & project communications

Sr. Business System Analyst @ MetLife Insurance

Cognizant Technology Solutions – Kolkata, India - Nov 2007 – July 2010:

The purpose of the project was to maintain the MetLife Individual & Institutional line of business.

Lead the execution and design of operational and strategic initiatives by gathering data, baselining current state, leading analyses, and developing final recommendations

Worked with Underwriting, IT and cross functional team to address business problems through implementation of efficient future state designs

Synthesized insights to actionable recommendations with operational considerations

Applied technical expertise to develop or enhance tools and applications for the UW Ops team or that align with Business priorities and initiatives

Within the Agile development process, worked as a Product Owner reviewing and approving features and user stories for underwriting ops projects

System Analyst & Software Developer @ United Services Automobile Association (USAA) Insurance

Tata Consultancy Services – Chennai, India & San Antonio, TX, USA - Apr 2001 – Oct 2007:

The purpose of the project was to re-engineered Policy Admin System & Claims Admin System (Personal Lines Auto) from legacy platform to open system (Java/J2EE)

Involved in development of critical Agreement component of policy admin system

Responsible for system analysis & design using Object Oriented Analysis & Design (OOAD) concepts

Developed use cases & design documents for policy admin system using UML

Developed programming logics for policy agreement component

Wrote test plan document & performed unit/integration testing

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