Manager Engineer

Thomas Porter

Avaya/Voice & Data Engineer

Bowie, MD 20720

********@*********.*** - 301-***-****

Authorized to work in the US for any employer

Certifications: Security+ A+CTP, Avaya certs. ITILV3, TS Clearance active. USCIS EOD active

WORK EXPERIENCE

Telecom Support

SAIC/ State Dept. March 2018-

I support the Department of State Bureau of Information Resource Management (IRM)Telecommunications, wireless and Data (TWD) Division and provide its users with mission critical LAN/WAN data and voice services across multiple locations in the DC Metro Area. I support the DOS Vanguard Program service management Office (SMO). My duties consist of implementing and maintaining voice and data network circuits and equipment. I maintain and configure IP VOIP, digital and analog phones and extensions. I perform routine and complex administration of Avaya voice switches and voicemail systems. Trouble shoot and resolve voice service outages and update documentation as needed in a separate data base. I identify out-of- sync conditions between separate data base system with telephony information and actual telephone switch. I’m experienced on Avaya gateways: G650, 450 and 430. I have experience programming Avaya Audix, Modular messenger and Avaya aura voicemail products. I have experience on H223 and SIP protocols, system manager and session manager. I have experience with all the Avaya products and peripheral equipment from 1A2 to Communication manager 7.0 and terminals from analog to VOIP. I have hands-on experience deploying and maintaining Avaya Aura solution comprised of Communications Manager (CM), Session Manager (SM), System Manager (SysM), and Avaya Aura Messaging (AAM)I have working experience with SIP UC/CC architectures and deployments. Experience with activating Open Net and Class Net data circuits.

Telecom Engineer

TWD & Associates/ Navy Yard/NavSea- June 2017 to March 2018

Provide support for installation and maintenance of the Avaya Definity g3r PBX system; Responsible for all the move, add, & changes of the voice terminals and Com/sec equipment. Responsible for the voice mail system maintenance and administration.

Telecom Technician III

TWD & Associates Inc. / DHS- USCIS June 2016 to May 2017

Troubleshoot alarms in servers and gateways and escalated to upper tier support if necessary. Provide routine changes to Avaya Aura messaging voice mail system. Maintain and restore voice network systems and call application programming. Worked with outside vendors to resolve T1 issues. Program uniform dial plans for successful outbound dialing and incoming call redirection. Work on cable issues including demark PRI troubles. Replaced, swapped and installed circuit packs, power supplies, switch connection cables and MDF wiring. Maintain and administer the CM6. & Avaya Aura & all Avaya Legacy products. Work the day to day MACs on all the telephone terminals such as 2420, poly-coms, 9620 & 9630 & 9608 VOIP phones. Trouble shoot Avaya Communicator and Microsoft lync/ Skype for business. Proficient with Service Now, Remedy and Heat ticketing systems

Telecom Consultant/ Engineer

Montgomery County Government/Rockville Maryland- April 2016-Jun 2016

Responsibilities

Provided support to upgrade the Definity g3r to the S8500 & S8720 with Communication manager 6.3. Upgraded the firmware on all the Avaya One-X IP VOIP Desk phones. Configured 4620, 4621 and all 9600 series Desk phones. Responsible for everyday MAC’s and maintenance of all peripheral equipment in 159 locations throughout the county. Worked with Cisco network engineers to analyze data on wire-shark to determine VOIP issues.

Telecom Consultant/Engineer

Oxford International/GWU - Washington, DC - May 2015 to July 2015

Responsibilities

Provided support for the Avaya S-8700 switch and helped with the migration of the Cisco CUCM10.5. Responsible for all the move, add & changes and day to day operations of the campus. Administered all locations by use of the VPN and Avaya ASA & MSA software. Responsible for all voicemail and switch troubles. I have administration Skills in Communication Manager and capable with MAC in ASM/SMGR. Knowledgeable in Avaya Call Center, CMS and Avaya Aura Messaging 6.3 .

Communications Tech.

ActioNet INC. /NOAA - Suitland, MD - November 2014 to February 2015

Responsibilities

Managed all phone changes on the Avaya PBX throughout the NSOF. Provided technical analyses and technical impact assessments for any changes to the Avaya phone system. Maintained the PBX database. POC for PBX support vendor. Designed and coordinated all PBX program enhancements and modifications. Designed and coordinated the installation of the structured cable system. Coordinated the installation of the NSOF data circuits

Telecom Technician IV

TWD & Associates Inc. DHS – OCIO -February 2013 to August 2014

Provide on on-site and remote support for various locations and equipment. Maintain the S-8300, S-8700 and various Avaya platforms. Responsible for the day to day operations of the voice and modular messaging systems. Provide on- going reports and system status reports. Hands on experience in supporting Avaya PBX and gateway systems and media servers, media gateways (G450, G650), circuit packs, media modules, CMS and voicemail systems & Programmed servers and gateways for changes to con figuration of voice network. Install circuits (T-1, PRI, ISDN, etc. in voice gateways and create trunk groups for call access. Access other switches through laptop using administration software and web tools to check alarms, do system backups and traffic studies. Installed secure circuits and connections for encrypted equipment such as STE and STU phones. Currently using the Remedy System and Share-point for access to tickets and information.

Telecom Technician IV

TWD/MI Source/DHS -USCIS- May 2012 to February 2013

Troubleshoot alarms in servers and gateways and escalated to upper tier support if necessary. Provided routine changes to modular messaging voice mail system. Maintained and restored voice network systems and call application programming. Performed software patch upgrades and restored systems after outages Administered the CMS Server via Linux software through console and Avaya supervisor software. Worked with outside vendors to resolve T1 issues. Programmed uniform dial plans for successful outbound dialing and incoming call redirection. Worked on cable issues including demark PRI troubles. Replaced, swapped and installed circuit packs, power supplies, switch connection cables and MDF wiring. Maintained and administered the CM6, Avaya Aura. Worked the day to day MACs on all the telephone terminals such as 2420, poly-coms, 9620 & 9630 sip phones.

Telecom Tech/K/Force-Lockheed Martin

Senior Technician

Department of Homeland Security –NAC- 2009- 2010

Installed and maintained a wide array of voice terminals. Responsible for the day-to-day moves and changes and programming of the voice mail system. Submitted daily reports pertaining to the status and condition of the switch and daily operational reports. Familiar with the Remedy dispatching system and Share-point. Programmed Ste. and Stu secure terminals. Worked with Verizon and other carriers on various products and services and assisted with troubleshooting circuits.

Senior Avaya Technician

Avaya/ Capitol Hill 2000-2008

Provided DEFINITY PBX on-site and on-call maintenance support of the US Capitol, the House of Representatives, and the Library of Congress. Worked on the transition from a Definity to the System 8500. Pulled the Cat 5E cable, Fiber and coax and connected the cables from the house cable to the customers RJ45 jacks. Converted all the terminals from analog to digital

Customer Systems Engineer

Lucent Technologies/ Capitol Hill 1996-2000

Provided the primary DEFINITY PBX on-site and on-call maintenance support of the US Capitol, House of Representatives, and the Library of Congress.

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