Customer Service Data Entry

FARANAK PARSA

* ***** ***** *******, ** M*R *W*

T: ***-***-*****************@*****.**

OBJECTIVE: To obtain a position as a Data Entry Clerk

HIGH LIGHTS OF QUALIFICATIONS

Over 6 years of experience in providing outstanding customer service to public

Experienced in administrative, call center and retail setting

Building and maintaining enduring customer relationships with customers

Able to work on own initiative or as part of a team and maintain healthy group dynamics

Have excellent skills in listening attentively, strong analytic and problem solving abilities

Excellent English written and verbal communication skills

Interact professionally with customers, co-workers and management

Resourceful in the completion of projects and effective at multi –tasking projects

Proficient in Microsoft Office

WORK EXPERIANCE:

Customer service, Data entering

Scarborough, Finch east center YMC 2019

Customer Service, Dollarama, Toronto, ON 2018

Greeted customers in a professional and courteous manner

Interacted with customers to find out their needs

Provided information to customers regarding store products and where they can find them

Organized shelves, and performed inventory

Handled cash register, cash, credit and debit cards

Customer Service, Hudson Bay, Toronto, ON 2016

Took care of online orders, prepared orders and made them ready for shipment

Picked up orders, scanned them and entered them into the data base

Performed inventory by scanning product to ensure we had enough products in stock

Assisted co-workers as needed

Obtained possible customer leads and responded to customer inquiries promptly

Processed orders, forms and applications as needed

Customer Service/ Administrator East York Medical Center, Toronto, ON 2015-2016

Booked appointments and reminded customers of their appointment by phone or e-mail

Checked and verified that all samples were properly labelled before testing; ensured the work environment was safe and clean for everyone

Followed workplace health and safety practices and procedures at all time

Maintained strict confidentiality of all patients and entered patient’s information accurately into the system

Customer Service/ Administrator, Lambda Therapeutic Research, Toronto, ON 2013-2014

Answered telephones, responding to questions or requests

Maintained and updated medical information systems including patient health data such as health card numbers and laboratory orders

Created documents including correspondence and patient files, maintained a scrupulous attention to detail

Maintained proper storage and security conditions for medications

Performed all administrative duties including the electronic scheduling of patients for appointments

Initiated and maintained confidential medical files and records, also interviewed patients to complete forms, documents and case histories

FARANAK PARSA

7 Tulip Drive Toronto, ON M1R 4W3

T: ***-***-*****************@*****.**

EDUCATION

Seneca college, New Ham, Accounting, Part time student 2018 to present

Secondary High School Diploma Jan, 2015

Scarborough Alternative Studies, Scarborough, ON

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