Customer Service Administrative Assistant

Martha Bryant

*** ******** ******, #**

Louisville, KY 40206

502-***-****

******.******@*************.***

Objective

To apply extensive Secretarial, Customer Service, and Telemarketing experience in a challenging, growth-oriented position

Skills

• Proficient in Microsoft Office software

• Efficient and accurate typist, which includes data entry

• Proven success in customer service, both in- and out-bound

• Professional and courteous phone etiquette, including excellent active listening skills

Experience

Pegasus Trans Tech, Louisville, KY Jul 2016 – May 2017

Call Center Representative

Contact haulers to offer registration with system that allows for invoice submission to facilitate faster invoice payment.

Urban Seniors Job Program/Louisville Urban League, Louisville, KY Aug 2012 – Jul 2016

Administrative/Receptionist

Entered data, updated files, customer service and clerical tasks

Updated job seeker data on spreadsheets

Hurt Printing Company, Louisville, KY 1996 - 2008

Telemarketing Representative / Administrative Assistant

Marketed tax forms to accounting firms on a national level

Increased customer retention by calling former customers and re-establishing sales

Set appointment for representatives selling color copies, binding, and other print-related services

Position evolved into administrative work due to decreased demand for tax forms

Assistant Telemarketing Manager, Custom Mortgage, Louisville, KY 1995

Customer Service Representative, Alexander & Alexander, Louisville, KY 1994 - 1995

Education

University of Louisville (Louisville, KY); Undergraduate Studies

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