Mississauga, Ontario, L*C *M* 437-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Dynamic Customer service oriented individual with over 5 years of proven customer support experience. Trained to deliver exceptional services within the administrative and customer support mandate.
Enthusiastic and passionate, enjoy working with people and building long-lasting relationships along with product loyalty.
Outstanding keyboarding skills, possess data entry speed of 30 wpm. Strong abilities serving as a collaborative team player with excellent communication and interpersonal skills
Advanced knowledge of Computer Systems and Microsoft Office including Word, Excel, and Outlook.
CORE SKILLS
Organization
Adaptability
Leadership
Positive Attitude
Conflict Resolution
Customer Orientation
Problem Solving
Effective Listening
Technical Knowledge
Teamwork and Communication
Time Management
Analytical & Critical Thinking
PROFESSIONAL EXPERIENCE
Broker Assistant (Part-time) January 2019 – Present
Aaxel Insurance Brokers, Mississauga, ON
Resolving client concerns by recommending the best options by comparing prices. Collecting customer signatures, payments, and presenting proof of insurance documents.
Establishing and maintaining interpersonal relationships, developing constructive and cooperative working relationships.
Monitoring and scheduling client and sales agents meetings, performing administrative tasks by analyzing the specific needs of every client accurately.
Interacting with customers to provide information regarding products and services and keeping records of daily transactions and holdings.
Tech savvy, trained to set up functions, enter data, or process information using Brokerage database and software.
Receptionist/Customer Service November 2015 – December 2018
Keller Williams Real Estate, Mississauga, ON
Providing excellent customer service skills by dealing with clients in person, over the phone and via email.
Establishing all marketing efforts for team events, open houses, and new listings. Managing the front desk day-to-day activities of the office.
Organizing, planning and prioritizing work in a timely manner. Documenting, recording and maintaining information in written and electronic form.
Trained in operating telephone system to answer, screen and forward telephone calls and provide information as required. Able to manage and handle complaints and settle disputes professionally.
Customer Service Representatives September 2009– June 2013
Toronto Craft, Toronto, ON
Managed financial accounts accurately, entered 80 orders per day (wood supplies and office supplies).
Developed strong communication skills by answering product and service questions; suggesting information about other products and services.
Maintained solid customer relationships by handling questions and concerns with speed and professionalism. Responded and followed up on customers’ requests via email, phone, and e-mail.
Kept records of customer interactions, processed customer accounts and filed documents. Took an extra mile to engage with customers by establishing positive relationships.
Demonstrated adequate knowledge of relevant computer applications and other administrative procedures.
Early Childhood Assistant May 2003 – December 2006
Petit Pearson Child Care Centre, Toronto, ON
Created and implemented lesson plans for younger students, kept accurate records of children’s’ development. Managed classrooms of up to 22 students with kids ranging from 3 to 6 years old.
Commended by teachers and school principal for creative instructional activities and calm, nurturing approach that helped foster an environment conducive to student success.
Provided as much support and consideration for each child's needs as possible while maintaining confidentiality.
Supervised children during any physical activity for their safety. Designed and coordinated the nutritional menu for the dietary needs of students.
Worked with team members to evaluate children's progress and recommend appropriate learning plans by participating in all training opportunities.
EDUCATION
Office Administration Diploma September 2006 – June 2009
Centennial College, Toronto, ON
Early Childhood Education Diploma January 2001 – April 2003
Stratford Career Institute, Montreal, Quebec
Awards and Accomplishment
Coached girls’ soccer team at Midland Avenue Collegiate.
Supervised and coached swimming group in a local community center.
NAWAL ADBULLA